RE: Event ID 217 - Cannot backup Message Store

From: Lee Li [MSFT] (v-leeli_at_online.microsoft.com)
Date: 11/15/04 

Date: Mon, 15 Nov 2004 12:40:49 GMT

Dear Marc,

Thank you for posting here.

>From your post, my understanding on this issue is: You encountered the
error 217 during Backup of Exchange Server Information Store by NTBackup
Utility. If I'm off base, please feel free to let me know.

Then let¡¯s try the following steps to narrow down the issue.

Step 1: Install Hotfix

Based on my analysis on a successfully-solved case with the similar issue
with you, I noticed although you are using NTBackup Utility to backup the
Exchange Information Store instead of Volume Shadow Copy Service (VSS), the
issue is also possibly caused by conflict between NTBackup and VSS, if you
are using Windows Server 2003. Based on my investigation on the case, to
install the following hotfix if first step.

833167 A Volume Shadow Copy Service (VSS) update package is available for
Windows 2003
http://support.microsoft.com/?id=833167

To obtain the hotfix, please contact our Microsoft Product Support Service
(PSS) so that our PSS support professional can help you verify this issue
and provide a download for this fix.

For a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The typical support costs will
apply to additional support questions and issues that do not qualify for
the specific update in question.
  
Step 2: Offline Defragment

After identifying the store which caused the issue, you can use the Ese
utility (Eseutil) to perform offline defragmentation while the store is
offline. For more information, please have a look at the following article.

328804 How to Defragment Exchange Databases
http://support.microsoft.com/?id=328804

Step 3: Isinteg

Isinteg is a utility that searches through an offline information store for
integrity weaknesses. Based on my research, if any mail in Information
Store is corrupt, it can be identified and fixed by Isinteg. Please double
check the Information Store integrity by the following steps.

1). Dismount the Mailbox Store "Mailbox Store (ServerName)" by
right-clicking it in ESM and choose Dismount Store.
2). Open a command prompt window and change the currently directory to
"<system drive>:\Program Files\Exchsrvr\Bin".
3). Run the following command:

isinteg -s <Exchange Server Name> -fix -test alltests

For more information about command Isinteg /fix, please have a look at the
following article.

182081 Description of the Isinteg utility
http://support.microsoft.com/?id=182081

After that, please verify the issue and let me know the result. If the
issue persists, please send me the Application and System Event Log for
further research: v-leeli@microsoft.com.

Please let me know the results so that I can provide further assistance on
this problem. I am looking forward to your reply. Thanks and have a nice
day!

Thanks & Regards,

Lee Li
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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--------------------
| Reply-To: "Marc Juffkins" <riverbank@noemail.postalias>
| From: "Marc Juffkins" <riverbank@noemail.postalias>
| Subject: Event ID 217 - Cannot backup Message Store
| Date: Fri, 12 Nov 2004 17:20:36 -0000
| Lines: 126
| X-Priority: 3
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| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| X-RFC2646: Format=Flowed; Original
| Message-ID: <OTuxsvNyEHA.260@TK2MSFTNGP11.phx.gbl>
| Newsgroups:
microsoft.public.backoffice.smallbiz,microsoft.public.exchange2000.informati
on.store
| NNTP-Posting-Host: ip171.net177.adsl.community.co.uk 195.72.177.171
| Path:
cpmsftngxa10.phx.gbl!TK2MSFTFEED02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11
phx.gbl
| Xref: cpmsftngxa10.phx.gbl
microsoft.public.exchange2000.information.store:17462
microsoft.public.backoffice.smallbiz:156425
| X-Tomcat-NG: microsoft.public.exchange2000.information.store
|
| Hi,
|
| I have a strange problem with a recent server installation running
Exchange
| 2003 std on Windows 2003 std. A couple of weeks ago the Private Store hit
| its storage limit of 16Gb and so we defragmented the database using the
| ESEUTIL /D command, which reduced the store down to a more reasonable
12Gb.
|
| Since then we have failed to get a backup of Exchange using Veritas
Backup
| Exec with the Exchange Agent or the local machines NTBackup utility. When
| the backup runs, it runs all the way to 12Gb and puts the following entry
in
| the Event Viewer application log:
|
| -----
| Event Type: Error
|
| Event Source: ESE
|
| Event Category: Logging/Recovery
|
| Event ID: 217
|
| Date: 12/11/2004
|
| Time: 16:41:16
|
| User: N/A
|
| Computer: PRECEPT02
|
| Description:
|
| Information Store (5572) First Storage Group: Error (-4001) during backup
of
| a database (file D:\Exchange\priv1.edb). The database will be unable to
| restore.
|
|
|
| For more information, click http://www.microsoft.com/contentredirect.asp
|
|
| There is not much from the Veritas software but the NTBackup log has the
| following detail:
|
| -----------
| Backup Status
|
| Operation: Backup
|
| Active backup destination: File
|
| Media name: "ExchangeBackup12-11-04.bkf created 12/11/2004 at 16:28"
|
|
|
| Backup of "PRECEPT02\Microsoft Information Store\First Storage Group"
|
| Backup set #1 on media #1
|
| Backup description: "Set created 12/11/2004 at 16:28"
|
| Media name: "ExchangeBackup12-11-04.bkf created 12/11/2004 at 16:28"
|
|
|
| Backup Type: Normal
|
|
|
| Backup started on 12/11/2004 at 16:28.
|
| Folder PRECEPT02\Microsoft Information Store\First Storage Group\Mailbox
| Store (PRECEPT02)
|
| D:\Exchange\priv1.edb
|
| The 'Microsoft Information Store' returned 'Error returned from an ESE
| function call (d).
|
|
|
| ' from a call to 'HrESEBackupRead()' additional data '-'The 'Microsoft
| Information Store' returned 'Error returned from an ESE function call (d).
|
|
|
| ' from a call to 'HrESEBackupRead()' additional data '-'
|
| The operation was ended.
|
| Backup completed on 12/11/2004 at 16:41.
|
| Directories: 0
|
| Files: 1
|
| Bytes: 12,316,574,346
|
| Time: 12 minutes and 22 seconds
|
|
|
| The operation did not successfully complete.
|
|
|
| ---------------------
|
|
|
| I have looked at the Microsoft KB and they only talk about 3rd party
| signature software causing a problem or hardware problems - neither apply
| here.
|
|
|
| Has anyone seen or experienced any of the above problems?
|
|
|
| Best Regards,
|
| Marc Juffkins
|
|
|
|
|

Relevant Pages

  • RE: Backup Wizard proper configuration Help
    ... Microsoft Information Store in NTBackup. ... need to manually exclude the MDBDATA folder or Microsoft Information Store ... current Backup configuration. ...
    (microsoft.public.windows.server.sbs)
  • Re: Event ID 217 - Cannot backup Message Store
    ... and we really value having you as a Microsoft customer. ... |> error 217 during Backup of Exchange Server Information Store by NTBackup ... please contact our Microsoft Product Support ...
    (microsoft.public.exchange2000.information.store)
  • RE: Backup Wizard proper configuration Help
    ... can online backups of the Information Store be made ... trying to keep backup routines as simple and efficient as possible. ... > Microsoft Information Store in NTBackup. ...
    (microsoft.public.windows.server.sbs)
  • Re: SBS 2003 Exchange
    ... error 217 during Backup of Exchange Server Information Store by NTBackup ... Exchange Information Store instead of Volume Shadow Copy Service, ... please contact our Microsoft Product Support Service ...
    (microsoft.public.windows.server.sbs)
  • Re: Event ID 217 - Cannot backup Message Store
    ... The Exchange database now backs up! ... > error 217 during Backup of Exchange Server Information Store by NTBackup ... please contact our Microsoft Product Support Service ...
    (microsoft.public.exchange2000.information.store)