Re: disappearing mail in the inbox
anonymous_at_discussions.microsoft.com
Date: 07/02/04
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Date: Fri, 2 Jul 2004 13:39:14 -0700
You're right, that would explain it. But I do see that I
forgot to mention that I have already checked that
possibility and the view settings are set to
view "messages". I did find a TID article addressing
this possibility and I have went in and checked to make
sure that there is no "custom view" settings that may
cause this behavior as well. I have also ran into this
before with customers but that is not the case in this
situation. I very much appreciate your input.
>-----Original Message-----
>:-) it must be ghost eehhh,,,
>
>Tell you what,,, check the setting of 'View' it might
help :-)
>Some of users accidentally set 'View --> Unread' message
only, so what
>happened that when
>an email comes in as unread, it appears, and you click
on the new email, and
>it disappears :-) because it should only list the
unread, whichever 'read'
>it is not displaying,,,,but the old messages were read
that they are still
>being listed there,,,weird ehh :-) LOL..... For making
sure,,login her
>account in OWA whether you can see those disappeared
emails,,,,,I was caught
>myself in the similar situation like you, after checking
all,,,that what was
>I found :-)...every one was happy!!!
>
>Hope it helps,,,
>
>JH
>"Elliott" <anonymous@discussions.microsoft.com> wrote in
message
>news:28a401c46058$cfd248f0$3501280a@phx.gbl...
>> I have a customer who's inbox e-mail is disappearing
from
>> her inbox. One at a time as they come in and she had
>> dozens at one time and they all ended up
disappearing. I
>> have check the typical causes of this problem and found
>> nothing. No pst in mail profile on any machines that
she
>> logs onto. No other user logged in to her account at
the
>> same time. No rules whatsoever setup on any of the
>> machines she logs onto or on the Exchange server
itself.
>> No limits on storage. Mail cannot be found anywhere
>> after it disappears. The network is very protected
with
>> TrendMicro Antivirus products. Running ScanMail 6.2 on
>> exch 2000 server. Also running OfficeScan on
>> workstations and Serverprotect on server. Only one
user
>> being effected out of 23. Happens on multiple machines
>> that she logs onto. Created a "parallel" user and had
>> all mail automatically forwarded to the parallel user
as
>> well as original user. The mail in the inbox of the
>> parallel user does not disappear, but it always
>> disappears out of the inbox of the original user. The
>> autoforwarding seems to work great temporarily. Any
>> ideas on what could be causing this ?
>
>
>.
>
- Next message: Lanwench [MVP - Exchange]: "Re: Antivirus"
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