Re: Information Store refuses to mount

From: Andrei Marinescu [MSFT] (andreima_at_online.microsoft.com)
Date: 06/09/04

  • Next message: Danny Tsang: "ID 1008" 
    Date: Wed, 9 Jun 2004 00:32:28 -0700

    It is less likely to be a permission issue. The most likely cause (as far as
    I heard) is an anti-virus software which deleted or quarantined the log
    file. If you know that it is the case, you should check of the log files
    (and database files) are excluded from scanning.
    The log file in question WON'T be part of a backup (I assume you are talking
    about an Exchange aware backup app, not a file level only). Still, restore
    from backup would be the best way to recover from this.

    First attempt would be to check FOR ALL DATABASES which is the required logs
    (use eseutil /mh, there is a log required range). Do you have all those
    logs? Most likely you will miss the last one but, if you have any questions
    on how to decide this, let me know (please replay with the eseutil /mh
    results and the list of log files you have).

    Assuming e00.log is really lost (and needed as per database state) you would
    need to restore from backup.
    In order to restore, I would suggest the following steps in addition with
    you normal restore procedure:
    - before restoring, check the existing log files state using "eseutil /ml
    e00". If there are other file missing or corrupted, you won't be able to
    recover the data past that point. You might want to consider other options
    depending on the result and you tolerance to data lost (like running
    repair).
    - check each database for consistency (using eseutil /mh) and restore only
    those which are not consistent. If there are some consistent databases it
    will save you time as you will restore less data.
    - before restoring (and definitely before repair) if at all possible, I
    would make a copy of all the database files (edb and stm for each database)

    Hope this help and you end up with minimal data lost as a result of the lost
    log file
    --andrei
    This posting is provided "AS IS" with no warranties, and confers no rights.
    Use of included script samples are subject to the terms specified at
    http://www.microsoft.com/info/cpyright.htm

    <anonymous@discussions.microsoft.com> wrote in message
    news:19dcb01c44deb$064d7790$a301280a@phx.gbl...
    > It would seem that it is looking for a log file which
    > isn't there (E000.log). I don't know if it was there
    > before, so i'm restoring a backup to check.
    >
    > There are some errors which have MS KB articles, but the
    > eseutil etc. doesn't work.
    >
    > Could it be a permissions thing?
    >
    > >-----Original Message-----
    > >Have you checked the state for all databases in the
    > Storage Group? Please
    > >check the Application EventLog and see if there are any
    > reported errors.
    > >
    > >--andrei
    > >This posting is provided "AS IS" with no warranties, and
    > confers no rights.
    > >Use of included script samples are subject to the terms
    > specified at
    > >http://www.microsoft.com/info/cpyright.htm
    > >
    > >"Nik" <nik@rockit.net.au> wrote in message
    > >news:1a10d01c44ddd$eda65a70$a101280a@phx.gbl...
    > >> I'm trying to mount an exchange 2000 mailbox and public
    > >> folders information store, but getting the following
    > error:
    > >> ----------------
    > >> An internal processing error has occured. Try restarting
    > >> the Exchange System Manager or the Microsoft Exchange
    > >> Information Store service, or both.
    > >>
    > >> ID no: c1041742
    > >> Exchange System manager
    > >> ----------------
    > >>
    > >> I have run the eseutil and the database is clean (by
    > it's
    > >> reports) but it's just refusing to mount... hence no
    > email
    > >> for anyone!
    > >>
    > >> I have:
    > >> 1) rebooted
    > >> 2) run eseutil
    > >> 3) stopped and started all MS exchange services
    > >>
    > >> but nothing has worked!
    > >>
    > >> Can anyone help?! Thanks in advance...
    > >>
    > >> Nik
    > >
    > >
    > >.
    > >

  • Next message: Danny Tsang: "ID 1008"

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