Re: Event ID 7031 Exchange 2003

From: Darren Balakrishnan (darrenbs_at_hotmail.com)
Date: 03/24/04

  • Next message: Darren Balakrishnan: "Re: Bottlenecks" 
    Date: Tue, 23 Mar 2004 21:10:04 -0500

    I also see two messages in the system log, though none in the application
    log. I could not find any exceptions in the crashdump file.
    It seems like the information store crash is "silent" with no other error
    messages logged anywhere.

    The two other messages I see are event id 10004 DCOM error about
    IWAM_ComputerName account and event id 36 W3SVC error about the
    IUSR_ComputerName account.

    I followed the instructions I found on the microsoft knowledgebase to reset
    the password and synchronize with the metabase. This has not helped. Since
    then, the Information store has stayed up, but the two error messages still
    show up in the event log. I am at a deadend at this point, though these
    errors dont prevent any mail access issues or OWA issues.

    I logged a ticket with Microsoft Product Support and worked with them today
    and am waiting to hear back from them.

    Thank you for your input.

    Darren

    "Jaclynn Hiranaka [MSFT]" <jaclynnh@online.microsoft.com> wrote in message
    news:ueY4EmQEEHA.3064@tk2msftngp13.phx.gbl...
    > What errors are you seeing in the application log in the same time frame
    as
    > the 7031 from the sys log?
    >
    > Is it silently exiting or is it creating a crash dump? Go to start->Run
    and
    > type in "drwtsn32" (without the quotes). Note the log file and crash dump
    > path.
    >
    > Go to the location specified through Windows explorer. Is there a crash
    > dump there? What is the time/date stamp on it? Is it from the same time
    > that the 7031 occurred? Open up the drwtsn32.log. Go to the bottom and
    > search up for the word 'exception'. This log appends so it should have
    all
    > of the drwtsns that occurred on the box listed so we want to check out the
    > last one. What is the process that had the exception.
    >
    > Was it the store? If it was rename both the crashdump and the
    drwtsn32.log
    > file.
    > If not, run the following from the Start->Run "drwtsn32 -i" (without the
    > quotes). This will make drwtsn32 your default debugger and if it happens
    > again we may catch the crash.
    >
    > If you cannot find anything from the errors in the app log and there is a
    > crash dump created I would suggest calling in to PSS to get your crash
    dump
    > analyzed to find the cause of your crashes.
    >
    > --
    > Hope that helps.
    >
    > -------------------------
    > Jaclynn Hiranaka
    > Enterprise Messaging Support
    >
    > This posting is provided "AS IS" with no warranties, and confers no
    rights.
    > © 2003 Microsoft Corporation. All rights reserved.
    >
    >
    > "Darren Balakrishnan" <dbalakrishnan@viacellinc.com> wrote in message
    > news:e0gFz8FEEHA.1544@TK2MSFTNGP11.phx.gbl...
    > > Hi
    > >
    > > Since yesterday I have been seeing the Information Store service stop
    > > unexpectedly with event id 7031. I can restart the service without any
    > > problems.
    > >
    > > This happens randomly and I have not been able to pinpoint the cause of
    > > this. I have the following software installed on the server.
    > >
    > > Exchange 2003 Enterprise Edition on Windows 2000 Advanced Server SP4
    > > Trend Micro ScanMail for Exchange
    > > Trend Micro eManager for ScanMail
    > > Norton Anti-Virus corporate edition with folder exceptions for scanning
    > >
    > > Any clues? I have seen postings of similar problems with Exchange 2000,
    > but
    > > nothing for Exchange 2003.
    > >
    > > I am going to try offline defragmentation tonight to see if that helps
    fix
    > > the problem.
    > >
    > > Any help will be appreciated.
    > >
    > > Thanks
    > >
    > > Darren
    > >
    > >
    >
    >

  • Next message: Darren Balakrishnan: "Re: Bottlenecks"

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