Re: Strategy dealing with SPAM in office environment

Luke Chalmers wrote:
Lanwench,

Thanks for the advice. (and to you john!) I have had a look at all
these suggestions and particularly like the Mailfoundry software. I
like the fact the user gets a report which is extremely useful and
can go through and whitelist all genuine e-mails. It will take a lot
of responsibility away from us. The reports issue I think is a good
selling point but cannot seem to see anything about it on their
website?!?! I have e-mailed them for some more info.

Thanks guys! I will keep you updated.

They have a free eval you can use, if you have a domain you want to test
with. I've been very pleased with them.



Many thanks,

Luke

"Lanwench [MVP - Exchange]" wrote:

Luke Chalmers wrote:
Hello,

I am not sure if this is the right group so I apologies if this is
the case.

Frustrated users have lead me to post here for some ideas and
inspiration. We currently look after a number of small-medium size
businesses which use either exchange 2000 or 2003. Like everyone
spam is an issue which needs to be dealt with. We currently have a
spam company filtering our e-mail before it gets to the exchange
server. This company is APM Gateway. More info can be found here if
anyone is interested.

http://www.apm-gateway.net/

APM catches spam, retains it for x amount of days and then deletes
the spam. While it is quarantined, we can go into a webmail facility
and then 'push' through any e-mail that has been caught as spam but
is genuine. We also have a white/black list facility.

The problem is, if a user sends out an e-mail to someone who has
never sent one back to the domain it could get caught as spam. The
user then believes that the receipient has not replied when actually
it is not true.

Users do e-mail us to check if a message has been caught and we go
through and 'push' the e-mail if neccersary and then add the e-mail
address to the whitelist. But if they call us after the quarantined
period, then we will never know if the e-mail was caught.

The reason for this post is to find out how other people deal with
this problem. Do you deal with spam on the server and filter it
there? therefore having a copy of all the e-mails to the server? Do
people use 3rd party companies but have any better ones they can
recommend.

Your ideas and wisdom would be appreciated.

Many thanks,

Luke

Check out Mailfoundry.com - I've been using them recently (I used to
be more of a Postini person)....their hosted antispam service is
very nice, and instead of you having to manage the quarantine, each
user can receive a daily report that lists all the stuff it's
caught, and they can simply click a link to deliver/whitelist (or
the report can be weekly, or not at all) .

Postini is good, too - the users have their own quarantine folder on
the Postini servers, and they can log into it to check/retrieve,
etc., but it doesn't have the useful email reporting, so I don't
recommend it as highly.

Basically, any solution where the users have control / access to the
quarantine, settings for their mailboxes, etc., is good - anything
where *you* have to manage that stuff, is bad. I am really becoming
a convert to the "outsource this crap to someone else" school, for
small office networks.



.

Relevant Pages

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