Re: Strategy dealing with SPAM in office environment

Luke Chalmers wrote:
Hello,

I am not sure if this is the right group so I apologies if this is
the case.

Frustrated users have lead me to post here for some ideas and
inspiration. We currently look after a number of small-medium size
businesses which use either exchange 2000 or 2003. Like everyone spam
is an issue which needs to be dealt with. We currently have a spam
company filtering our e-mail before it gets to the exchange server.
This company is APM Gateway. More info can be found here if anyone is
interested.

http://www.apm-gateway.net/

APM catches spam, retains it for x amount of days and then deletes
the spam. While it is quarantined, we can go into a webmail facility
and then 'push' through any e-mail that has been caught as spam but
is genuine. We also have a white/black list facility.

The problem is, if a user sends out an e-mail to someone who has
never sent one back to the domain it could get caught as spam. The
user then believes that the receipient has not replied when actually
it is not true.

Users do e-mail us to check if a message has been caught and we go
through and 'push' the e-mail if neccersary and then add the e-mail
address to the whitelist. But if they call us after the quarantined
period, then we will never know if the e-mail was caught.

The reason for this post is to find out how other people deal with
this problem. Do you deal with spam on the server and filter it
there? therefore having a copy of all the e-mails to the server? Do
people use 3rd party companies but have any better ones they can
recommend.

Your ideas and wisdom would be appreciated.

Many thanks,

Luke

Check out Mailfoundry.com - I've been using them recently (I used to be more
of a Postini person)....their hosted antispam service is very nice, and
instead of you having to manage the quarantine, each user can receive a
daily report that lists all the stuff it's caught, and they can simply click
a link to deliver/whitelist (or the report can be weekly, or not at all) .

Postini is good, too - the users have their own quarantine folder on the
Postini servers, and they can log into it to check/retrieve, etc., but it
doesn't have the useful email reporting, so I don't recommend it as highly.

Basically, any solution where the users have control / access to the
quarantine, settings for their mailboxes, etc., is good - anything where
*you* have to manage that stuff, is bad. I am really becoming a convert to
the "outsource this crap to someone else" school, for small office networks.




.

Relevant Pages

  • Re: Trend Micro CSM Suite
    ... ranges and/or Quarantine reason, and run that report. ... Les Connor [SBS Community Member - SBS MVP] ... They only care that spam ...
    (microsoft.public.windows.server.sbs)
  • Re: Strategy dealing with SPAM in office environment
    ... spam is an issue which needs to be dealt with. ... Do you deal with spam on the server and filter it ... user can receive a daily report that lists all the stuff it's ... too - the users have their own quarantine folder on ...
    (microsoft.public.exchange2000.general)
  • Re: Strategy dealing with SPAM in office environment
    ... We currently have a spam ... company filtering our e-mail before it gets to the exchange server. ... daily report that lists all the stuff it's caught, ... too - the users have their own quarantine folder on the ...
    (microsoft.public.exchange2000.general)
  • Re: Whats up with all the fake watch, fake crap spam posts?
    ... There have been several posts about the spam recently. ... I also look up their server and if it is the US I ... report it as abuse and hopefully the server will close their account. ...
    (rec.games.pinball)
  • Re: MOBILE PHONES AT VERY LOW PRICE OFFER. (reporting list spam)
    ... Should I attempt to report things like this? ... Especially if the server from which the spam originates ... Sending spam is illegal in many countries including the EU ...
    (Debian-User)
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