RE: Nt Backup of Exchange 2003 Information Store Generates Evnet I

Hi Westernwind,

I appreciate you taking time to respond. You may have a misunderstanding
regarding my last mail.

1. The hotfix 833167 provided by Microsoft is intended to correct the
specific problem caused by Volume Shadow Copy Service. It is supported by
Microsoft of course. If the message that service pack level the system was
already on was newer than the hotfix appears during applying the hotfix, it
means that you already update the dll files included in the hotfix 833167,
which may happen when you apply other Windows update before.

2. You don't need to perform the 5 steps. Please understand that based on
our knowledge, the issue you encountered can have many possible causes
which we need to determine through further troubleshooting and research.
Actually, these 5 steps are the successfully case summary with the same
issue as you encountered. The reason why I provided this is because I want
you to know that conflict between NTBackup and VSS is one of the possible
causes of the issue you encountered. And that's why I provide the steps to
apply hotfix 833167. According to the message during applying hotfix, it
indicates the conflict between NTBackup and VSS is not the cause of the
issue.

3. If you already separate Exchange Backup task from system state backup,
in order to have a more concrete idea about the issue, please send the
NTBackup log to me: v-leeli@xxxxxxxxxxxxxx

Additionally, please go to the following link to download and collect the
MPS report for the Exchange Server.
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_Exchange.EXE

4. If the issue is critical to your business, since our newsgroup is
focused on break fix issues that are neither urgent, nor complex, it is
recommended that you contact Microsoft Product Support Services via
telephone so that a dedicated Support Professional can assist you recover
the server in a more efficient manner. Please be advised that contacting
phone support will be a charged call.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.

It is your decision if you would like me to work with you on this issue in
this thread. I will be glad to assist you.


Hope you can understand my intention. Thanks!

Lee Li

Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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