Re: Exchange Stops Responding - Need help quick!
From: Andy Webb (awebb_at_swinc.com.spamsucks.com)
Date: 02/19/04
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Date: Thu, 19 Feb 2004 09:28:47 -0600
I'm thinking a call to PSS will be well worth your while here. The back and
forth of newsgroups is a pretty slow "down server" support mechanism.
It sounds like you've done what I would do to look at the issue.
Andy
"Stephen Sanders" <fake@fake.com> wrote in message
news:ejiyL1l9DHA.1592@TK2MSFTNGP10.phx.gbl...
> I am having some issues with Exchange 2000 SP3 and was wondering if anyone
> could help me find where to look for what may be wrong.
>
> When I start the server, everything runs just fine for about half an hour
or
> so. After a little bit, Exchange stops responding completely. There are
no
> error messages in any of the logfiles. All the services are running just
> fine. There is no excessive processor, memory or disk usage. There is
> network traffic going to and from the machine just fine and it responds
well
> to pings and such. The only thing on the computer that stops working is
> Exchange.
>
> I have turned on logging for MSExchangeIS System in the recovery, general
> and connections categories, and nothing unusual shows up in the logs.
>
> When I open Outlook 2003 is just sits at the "Updating Inbox" screen. If
I
> look at the send and receive meter, it stops at 50% and never moves. If I
> try to log in via OWA, it stops at the "Loading" screen and never makes
> progress.
>
> The clients are connecting to the exchange server and authenticating just
> fine. When I open Outlook on a client, I see a message in the event log
> showing a success audit linking the user's domain ID to their mailbox
> (Application Log, EventID 1007, Success Audit).
>
> Using PERFMON, I watched the RPC Packets/Sec vs. RPC Requests and that
does
> not indicate any backlog in processing RPC connections.
>
> I ran an ISINTEG check on both the public and the private database, and it
> did not indicate any consistancy errors.
>
> If I reboot the server, it will work just fine for another 30-60 minutes
> before stopping.
>
> I'm stumped as to what to try next. Anyone have any suggestions on where
to
> look? Are there any other logging categories I could turn on that may
help
> with troubleshooting?
>
> Thanks in Advance,
>
> Stephen Sanders
>
>
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