Re: Exchange Crash every Tues - Fri

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Newsreader (news_at_ny.com)
Date: 03/05/04 

Date: Fri, 05 Mar 2004 09:53:25 +0100

Have has same problem.

MS couldn't solve it - it IS AV scanner related.

Solution - reinstall OS and Exchange in /disasterrecovery on the same
box or a new one.

Remember to document your installation first :)

On Thu, 4 Sep 2003 07:33:37 -0700, "Dave Tyler"
<dltyler@clear-technology.com> wrote:

>I am having the same issue. Applied the service packs as
>you describe, same results. I have a case open as well
>with no resolution and what feels like a run aroung from
>Microsoft.
>
>HELP!
>>-----Original Message-----
>>Jenny
>>
>>We are using the latest version of TrendMicro products
>>for virus and spam filtering. Also, I found another user
>>who also has a case open with MS who is getting the exact
>>same thing since he installed SP2/ ExcSP3 and the post
>>SP3 hot fix.
>>
>>-Henri
>>>-----Original Message-----
>>>Henri,
>>>
>>>What kind of anti-virus (a/v) software is installed on
>>the server? Are you
>>>running an Exchange-aware a/v software? When the crash
>>occurs does a
>>>user.dmp file or drwtsn32.log file get created?
>>>
>>>
>>>--
>>>Jenny Frye
>>>Microsoft PSS
>>>
>>>This posting is provided 'AS IS' with no warranties and
>>confers no rights.
>>>Please do not send email directly to this alias. This
>>alias is for
>>>newsgroup purposes only.
>>>
>>>
>>>"Henri Brady" <hbrady77@earthlink.net> wrote in message
>>>news:029801c3635c$94fa0460$a301280a@phx.gbl...
>>>> We do not have file level scanning on the Exchange
>>server.
>>>>
>>>>
>>>>
>>>> >-----Original Message-----
>>>> >What file-level virus scanner are you using? And is
>>it
>>>> configured to
>>>> >exclude the "M:" Drive and all of the other Exchange
>>edb
>>>> files/logs?
>>>> >
>>>> >Troy
>>>> >
>>>> >
>>>> >
>>>> >"Henri Brady" <hbrady77@earthlink.net> wrote in
>>message
>>>> >news:0af301c36339$92ac0aa0$a401280a@phx.gbl...
>>>> >> I have and Exchange 2000 that crashes every Tuesday
>>and
>>>> >> Friday AM between 0500-0530. This all started 3
>>weeks
>>>> >> ago when I updated all my servers to SP3 and
>>Exchange
>>>> to
>>>> >> SP3 with the post SP3 Hotfix. Microsoft has been on
>>>> the
>>>> >> case for 2 weeks but thus far has not been able to
>>>> solve
>>>> >> it.
>>>> >>
>>>> >> The crashes always seem to start with event 7031:
>>>> >> The Microsoft Exchange Information Store service
>>>> >> terminated unexpectedly. It has done this 1 time
>>(s).
>>>> >> The following corrective action will be taken in
>>60000
>>>> >> milliseconds: Restart the service.
>>>> >>
>>>> >> And quickly move to:
>>>> >> 2102
>>>> >> Process MAD.EXE (PID=1736). All Domain Controller
>>>> Servers
>>>> >> in use are not responding:
>>>> >> DC1.mydomain.com
>>>> >> dc2.mydomain.com
>>>> >> DC3.mydomain.com
>>>> >>
>>>> >>
>>>> >> After that I get a bunch of DCOM errors (Every 30
>>sec)
>>>> >> because the information store is down.
>>>> >>
>>>> >> There are no events on my DC's or other servers
>>which
>>>> >> indicate network connectivity issues at the time it
>>>> goes
>>>> >> down. I installed all security patches 3 weeks ago
>>>> >> (including the one that fixes MS's latest HOLE). I
>>>> have
>>>> >> also scanned the C:\ of the Exchange server for
>>>> viruses.
>>>> >> As a last note we have had no computers (knock on
>>wood)
>>>> >> that were affected by the MSBLAST worm so I don't
>>>> believe
>>>> >> that has anything to do with it.
>>>> >>
>>>> >> Any ideas?
>>>> >
>>>> >
>>>> >.
>>>> >
>>>
>>>
>>>.
>>>
>>.
>>

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