Re: [8004010F-501-8004010F-940]
- From: "Lanwench [MVP - Exchange]" <lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 28 Jan 2007 16:05:11 -0500
In news:2F8D942F-2B82-4AEA-9728-B49F8EAC7D14@xxxxxxxxxxxxx,
Michael <Michael@xxxxxxxxxxxxxxxxxxxxxxxxx> typed:
My office uses Exchange 2000 with users on Outlook XP and Outlook
2003 SP2. We recently had our Exchange system crash, but were able to
recover all of the information.
From your online Exchange backups?
I am at the tail end of reconnecting
all the users and setting up Offline Caching for everyone, and
downloading the public folders to some of our faster machines.
In attempting to reconnect the principal of our firm, he outlook
would not sync with his exchange mailbox. He has been using the
offline version of his mailbox for almost a month,
Ouch....why?
and now that he
can reconnect, the folders won't udpate. The only errors are in the
synchronization log:
7:29:19 Synchronizer Version 11.0.8000
7:29:19 Synchronizing Mailbox '%Displayname%'
7:29:19 Synchronizing Hierarchy
7:29:19 Terminated in error
7:29:19 [8004010F-501-8004010F-940]
7:29:19 The client operation failed.
7:29:19 Microsoft Exchange Server Information Store
7:29:19 For more information on this failure, click the URL below:
7:29:19
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-940
7:29:19 Microsoft Exchange offline address book
7:29:19 Download successful
As you can see, the error is similar to the offline address book error
(0x)8004010f - but there is no problem with the address book itself
since it downloads successfully.
I have tried disabling offline caching, deleting the .ost file
(backing it up first, of course) renaming the .ost file, opening his
account on another machine with OL2003sp2, and nothing works. His is
the only mailbox which has this problem.
Of course!
Presuming you can still open his OST file in its original Outlook profile
(do this offline....disconnect his network cable first), immediately export
all the data to PST to make sure you don't lose anything.
Then set up a new mail profile for him without cached mode enabled, and make
sure it looks OK....enable cached mode and see whether *that* looks all
right. He or you will then need to open the PST file and copy in whatever is
in there, that isn't in his mailbox.
There are no errors in the application log for either the server or
his workstation. I used the scanost.exe utility and it immediately
detected the same error. When I tell it to scan individual folders,
it successfully scans everything except "Hierarchy" under Hidden
folders. Searching support.microsoft.com as well as google groups and
then the rest of the internet only turn up offline address book
errors. Every other folder I scan using the OST integrity checker
successfully updates the offline/online mailboxes.
The only differences in our setup are that I created a fresh public
store (since that was what crashed exchange) and I created a new
offline address list which limits the users to those who have a .com
mailbox account (to exclude administrator etc from that list - who
only have .local extensions). However, EVERYONE else can see both
with no problems.
My office is about to recreate our private store using the exmerge
utility, but until then, I was hoping to find a fix for this problem.
Any help would be greatly appreciated.
Michael
.
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