RE: Requesting data from Microsoft Exchange Server.

I've been waiting to post again to make sure that the problem has really been
solved. It looks like it has.

It appears that this problem was the result of intermittent network problems
due to a failing cable modem. Although all of our ISP's tests showed that the
hardware was functioning properly, they mysteriously decided to replace the
modem after my last call.

Now that it's been replaced, the problem appears to have gone away.

Thanks for all of your help. All of the links that you sent were great
resources for me to help me troubleshoot this and future issues.

Thanks again!
--
JE


""Jenny wu [MSFT]"" wrote:

Hi Jeff,

Thanks for your information. I appreciate your time and efforts to the
issue.

For current situation, let us refer to the steps below to trouble shoot the
issue:

1. Please try to create a new profile for the problematic user and then
test the issue and let me know the result. A new profile is a new
environment for us to use Outlook. To create a new profile is only for a
test to see if the problem is related to the corrupt profile of Outlook.
Please follow the steps in the Microsoft Knowledge Base article below:

How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

II. If the issue persists, please try to start Outlook Safe Mode to see
what is going on.

Outlook Safe Mode will disable all add-ins, extensions, corrupted
resources, files, registries, or templates.

a) Click Start, and then click Run
b) Type "Outlook.exe /safe" and click OK. (Without quotation marks but
there is a space in front of "/")

III. If the issue persists, please book a non-business time and perform
clean boot on the Exchange 2000 server and the client computer on the
remote side. And then test the issue again.

A Clean Boot will allow us to isolate any device drivers or programs that
are loading at startup that may be causing a conflict with other device
drivers or programs that are installed in your computer.

1) Run MSCONFIG.EXE.
2) In the Services tab, click "Hide All Microsoft Services" and click
"Disable All".
3) In the Startup tab, click "Disable All". Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)
4) Restart the computer and check whether the problem still persists.

IV. Please try to create a new user account in ADUC and logon to one
computer in the remote site and configure outlook for the user account,
does the issue happen again?

V. If the issue persists, the issue may be caused by network performance. I
suggest that you use the Microsoft Exchange Server Performance
Troubleshooting Analyzer Tool (ExPTA) to trouble shoot the issue.

To download this tool, visit the following Microsoft Web site:
http://go.microsoft.com/fwlink/?LinkId=55884

And also please refer to the steps outlined in the following article for
further trouble shoot the issue:

How to troubleshoot the RPC Cancel Request dialog box in Outlook 2003 or in
Outlook 2002
http://support.microsoft.com/?id=839862

Top client/server support issues in Microsoft Exchange
http://support.microsoft.com/?id=887271

VI. If we still can not find the cause of the issue, please let me know the
following information:

While I was there last, I found a huge email stuck in the one users
inbox. Once I deleted it, it appeared that the problem went away. After a
while though, the problem started up again.

1. What is the size of the big email?

2. How long time does the issue happen again? does it happen again due to a
big size email stuck in the user inbox?

I appreciate your time cooperation.

Have a great day!

Sincerely,
Jenny Wu, MCSE 2000/2003, MCSA 2000/2003, MCDBA, MCSD
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

--------------------
Thread-Topic: Requesting data from Microsoft Exchange Server.
thread-index: Acbb8l0xxQhZSCKtS8aMrGcZwOApTQ==
X-WBNR-Posting-Host: 24.171.56.173
From: =?Utf-8?B?amU3Mzgz?= <Jeff7383@xxxxxxxxxxxxxx>
References: <634886C6-B4AC-483B-868A-8FEAE11CAC83@xxxxxxxxxxxxx>
<A51CD78B-857C-4043-B407-79914CAB08DA@xxxxxxxxxxxxx>
<pjoFydZ1GHA.4280@xxxxxxxxxxxxxxxxxxxxx>
<eCii4vy1GHA.396@xxxxxxxxxxxxxxxxxxxxx>
<FCDE02BC-CD13-42BF-AC15-00EF62C4A35A@xxxxxxxxxxxxx>
<hYvKMvA2GHA.4280@xxxxxxxxxxxxxxxxxxxxx>
<DgR9DS92GHA.396@xxxxxxxxxxxxxxxxxxxxx>
Subject: RE: Requesting data from Microsoft Exchange Server.
Date: Tue, 19 Sep 2006 06:49:01 -0700
Lines: 334
Message-ID: <980DD7BE-BA54-45E9-A058-E36308818775@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
Newsgroups: microsoft.public.exchange2000.clients
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.exchange2000.clients:23073
NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
X-Tomcat-NG: microsoft.public.exchange2000.clients

Sorry again that it took so long. I thought that I had maybe found the
problem and I wanted to give it a few days to see if it helped.

These users connect to the Exchange server, but have mail delivered to
personal folders so if their connection goes down, they have their old
messages. While I was there last, I found a huge email stuck in the one
users
inbox. Once I deleted it, it appeared that the problem went away. After a
while though, the problem started up again.

During my last visit, I checked the three things from your last post.
1. Is Outlook in cached Exchanged Mode?
- I can't tell. I'm emailing you screen prints of the email account
settings. Normally,
there is a check box to select cached Exchange mode, I can't find it.
2. What name is in the Requesting Data message?
- It is the Netbios name.
3. Ctrl Click Outlook icon to see connection status.
- There is no Icon in the notification area. I will email a copy of the
send / receive details.

Please verify your email address for me. In your previous post, you had
written that it was v-natliu@xxxxxxxxxxxxxx I received a reply from that
address from Nathan Liu (CS&S) [v-natliu@xxxxxxxxxxxxx]. Is this you?

I will send the additional information to that address as well. If you
don't
receive it, please let me know.

Thanks!
--
JE


""Jenny wu [MSFT]"" wrote:

Hi Jeff,

Just to check if there are any updates to the problem in your end.
Please
do not hesitate to let me know if you need further assistance on the
issue.
I am looking forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
--------------------
X-Tomcat-ID: 316053460
References: <634886C6-B4AC-483B-868A-8FEAE11CAC83@xxxxxxxxxxxxx>
<A51CD78B-857C-4043-B407-79914CAB08DA@xxxxxxxxxxxxx>
<pjoFydZ1GHA.4280@xxxxxxxxxxxxxxxxxxxxx>
<eCii4vy1GHA.396@xxxxxxxxxxxxxxxxxxxxx>
<FCDE02BC-CD13-42BF-AC15-00EF62C4A35A@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Thu, 14 Sep 2006 14:26:13 GMT
Subject: RE: Requesting data from Microsoft Exchange Server.
X-Tomcat-NG: microsoft.public.exchange2000.clients
Message-ID: <hYvKMvA2GHA.4280@xxxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.exchange2000.clients
Lines: 287
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.exchange2000.clients:23069
NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182

Hi Jeff,

Thanks for your update. I appreciate your time.

I am sorry for that I am not sure if I received your MPS report
information. Could you send me log files attach with the post subject,
newsgroup queue and time? I really appreciate your cooperation.

Note: if the log file is too big, please send to me in several emails.
Thank you so much!

Sincerely,
Jenny Wu, MCSE 2000/2003, MCSA 2000/2003, MCDBA, MCSD
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader
so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
--------------------
Thread-Topic: Requesting data from Microsoft Exchange Server.
thread-index: AcbXMieu8BuNyoh9Q4SDJPw4blxlTw==
X-WBNR-Posting-Host: 24.171.56.173
From: =?Utf-8?B?amU3Mzgz?= <Jeff7383@xxxxxxxxxxxxxx>
References: <634886C6-B4AC-483B-868A-8FEAE11CAC83@xxxxxxxxxxxxx>
<A51CD78B-857C-4043-B407-79914CAB08DA@xxxxxxxxxxxxx>
<pjoFydZ1GHA.4280@xxxxxxxxxxxxxxxxxxxxx>
<eCii4vy1GHA.396@xxxxxxxxxxxxxxxxxxxxx>
Subject: RE: Requesting data from Microsoft Exchange Server.
Date: Wed, 13 Sep 2006 05:43:04 -0700
Lines: 249
Message-ID: <FCDE02BC-CD13-42BF-AC15-00EF62C4A35A@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
Newsgroups: microsoft.public.exchange2000.clients
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.exchange2000.clients:23067
NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
X-Tomcat-NG: microsoft.public.exchange2000.clients

Good Morning!
I've emailed the MPS Report to you for the workstation that is having
problems. I'm going to another site that doesn't have problems today.
I'll
run the utility there and email the results.

I'm also going back to the site with problem and I'll collect the
other
information too. Thanks for your patience.


--
JE


""Jenny wu [MSFT]"" wrote:

Hi JE,

How are you doing? Do you have any updates to the problem in your
end?
Please do not hesitate to let me know if you have any further
concerns.
I
am looking forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
--------------------
X-Tomcat-ID: 205608913
References: <634886C6-B4AC-483B-868A-8FEAE11CAC83@xxxxxxxxxxxxx>
<A51CD78B-857C-4043-B407-79914CAB08DA@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Mon, 11 Sep 2006 11:42:59 GMT
Subject: RE: Requesting data from Microsoft Exchange Server.
X-Tomcat-NG: microsoft.public.exchange2000.clients
Message-ID: <pjoFydZ1GHA.4280@xxxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.exchange2000.clients
Lines: 175
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.exchange2000.clients:23061
NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
.

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