RE: Requesting data from Microsoft Exchange Server.

Hi Jeff,

Just to check if there are any updates to the problem in your end. Please
do not hesitate to let me know if you need further assistance on the issue.
I am looking forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
--------------------
X-Tomcat-ID: 316053460
References: <634886C6-B4AC-483B-868A-8FEAE11CAC83@xxxxxxxxxxxxx>
<A51CD78B-857C-4043-B407-79914CAB08DA@xxxxxxxxxxxxx>
<pjoFydZ1GHA.4280@xxxxxxxxxxxxxxxxxxxxx>
<eCii4vy1GHA.396@xxxxxxxxxxxxxxxxxxxxx>
<FCDE02BC-CD13-42BF-AC15-00EF62C4A35A@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Thu, 14 Sep 2006 14:26:13 GMT
Subject: RE: Requesting data from Microsoft Exchange Server.
X-Tomcat-NG: microsoft.public.exchange2000.clients
Message-ID: <hYvKMvA2GHA.4280@xxxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.exchange2000.clients
Lines: 287
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.exchange2000.clients:23069
NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182

Hi Jeff,

Thanks for your update. I appreciate your time.

I am sorry for that I am not sure if I received your MPS report
information. Could you send me log files attach with the post subject,
newsgroup queue and time? I really appreciate your cooperation.

Note: if the log file is too big, please send to me in several emails.
Thank you so much!

Sincerely,
Jenny Wu, MCSE 2000/2003, MCSA 2000/2003, MCDBA, MCSD
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
--------------------
Thread-Topic: Requesting data from Microsoft Exchange Server.
thread-index: AcbXMieu8BuNyoh9Q4SDJPw4blxlTw==
X-WBNR-Posting-Host: 24.171.56.173
From: =?Utf-8?B?amU3Mzgz?= <Jeff7383@xxxxxxxxxxxxxx>
References: <634886C6-B4AC-483B-868A-8FEAE11CAC83@xxxxxxxxxxxxx>
<A51CD78B-857C-4043-B407-79914CAB08DA@xxxxxxxxxxxxx>
<pjoFydZ1GHA.4280@xxxxxxxxxxxxxxxxxxxxx>
<eCii4vy1GHA.396@xxxxxxxxxxxxxxxxxxxxx>
Subject: RE: Requesting data from Microsoft Exchange Server.
Date: Wed, 13 Sep 2006 05:43:04 -0700
Lines: 249
Message-ID: <FCDE02BC-CD13-42BF-AC15-00EF62C4A35A@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
Newsgroups: microsoft.public.exchange2000.clients
Path: TK2MSFTNGXA01.phx.gbl
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NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
X-Tomcat-NG: microsoft.public.exchange2000.clients

Good Morning!
I've emailed the MPS Report to you for the workstation that is having
problems. I'm going to another site that doesn't have problems today.
I'll
run the utility there and email the results.

I'm also going back to the site with problem and I'll collect the other
information too. Thanks for your patience.


--
JE


""Jenny wu [MSFT]"" wrote:

Hi JE,

How are you doing? Do you have any updates to the problem in your end?
Please do not hesitate to let me know if you have any further concerns.
I
am looking forward to your reply.

Have a nice day!

Sincerely,

Jenny Wu
Microsoft CSS Online Newsgroup Support
--------------------
X-Tomcat-ID: 205608913
References: <634886C6-B4AC-483B-868A-8FEAE11CAC83@xxxxxxxxxxxxx>
<A51CD78B-857C-4043-B407-79914CAB08DA@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
From: v-yanniw@xxxxxxxxxxxxxxxxxxxx ("Jenny wu [MSFT]")
Organization: Microsoft
Date: Mon, 11 Sep 2006 11:42:59 GMT
Subject: RE: Requesting data from Microsoft Exchange Server.
X-Tomcat-NG: microsoft.public.exchange2000.clients
Message-ID: <pjoFydZ1GHA.4280@xxxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.exchange2000.clients
Lines: 175
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.exchange2000.clients:23061
NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122

Hi JE,

Thanks for your update. I really appreciate your time to perform
tests.

Please also let me know the following information to isolate the issue:

1. What mode the outlook works? Please set the outlook work under the
Cached Exchange Mode. You can check as follows:

Open Outlook, click Tools, click Options, click the Mail Setup, click
Email
Accounts, select "View or change existing email account", click Next,
in
Exchange server settings page, please ensure input the correct server
name
of the exchange server and selected the option "use cached Exchange
mode".

2. When the "Requesting data from the Microsoft Exchange Server"
dialog
box
pops up, what name showed in the dialog box? Is it public FQDN or
Netbios
name? Please reproduce the issue and capture a screen shot of the
symptom.
Please mail me the image at: v-yanniw@xxxxxxxxxxxxx

3. When the issue happened, please press Ctrl and then click the
Outlook
icon in notification area and then click Connection Status to check
which
connection failed. What content tried to connect to? Which server is
trying
to connect to on the connection session? Please also capture a screen
shot
of the connection status and mail me the image at:
v-yanniw@xxxxxxxxxxxxx

Also please help collect the logs I requested in the previous post.
Thank
you!

I appreciate your time.

Have a nice day!

Sincerely,

Jenny Wu (MSFT)

Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
PLEASE NOTE: The partner managed newsgroups are provided to assist
with
break/fix
issues and simple how to questions.

We also love to hear your product feedback!

Let us know what you think by posting
from the web interface: Partner Feedback
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We look forward to hearing from you!
======================================================
When responding to posts, please "Reply to Group" via your newsreader
so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
Thread-Topic: Requesting data from Microsoft Exchange Server.
thread-index: AcbUH6Y1CeECs0zOQfK4T0K/EeM3gQ==
X-WBNR-Posting-Host: 24.171.56.173
From: =?Utf-8?B?amU3Mzgz?= <Jeff7383@xxxxxxxxxxxxxx>
References: <634886C6-B4AC-483B-868A-8FEAE11CAC83@xxxxxxxxxxxxx>
Subject: RE: Requesting data from Microsoft Exchange Server.
Date: Sat, 9 Sep 2006 07:53:02 -0700
Lines: 89
Message-ID: <A51CD78B-857C-4043-B407-79914CAB08DA@xxxxxxxxxxxxx>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
Newsgroups: microsoft.public.exchange2000.clients
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.exchange2000.clients:23059
NNTP-Posting-Host: TK2MSFTNGXA01.phx.gbl 10.40.2.250
X-Tomcat-NG: microsoft.public.exchange2000.clients

Thanks for the response!

I tried your suggestions, unfortunately nothing worked. Here's the
details:

First the VPN is a hardware VPN, so there's nothing really to
configure
on
the clients, only the router itsself, so I didn't need to try to
change
any
of the software VPN settings.

All of the remotes use the same model router with the same settings
(except
for the fixed IPs etc...) and no other site is having the problem.

Next, each PC has an entry for the DC and another remote server in
the
lmhosts file and there is no problem with name resolution. Pings
etc..
by
name all work fine. The network connection to the main network looks
good.
They have no trouble with file access, or access to an ASP ap that is
running
on an IIS server at the main location.

I changed the timeout on the email account to 45 seconds.

I disabled Instant Messaging in Outlook.

I followed the instructions in the troubleshooting black hole routers
in
Windows 2000 article. I found that the MTU should be set at 1368. The
ping
-f
-l 1340 succeeded, but the -l 1341 did not so I set it to
1340+28=1368.
This
didn't help.

The router at the remote site was originally set at MTU 1500
(Automatic)
like the other remotes. I reset it to 1428 to match the router at the
main
location. I tried it both with and without the MTU on the client PC
set.
Eventually, I left the MTU of the router set to 1428, and removed the
setting
on the client completely.

I flushed the DNS on the client.

The client with the problem that I was testing on is running Office
XP
SP3.

I can't change ISP's and, all sites including the main site use the
same
ISP. The remotes have 3 MBPS connections, the main has a 5. I've also
had
the
ISP check the connection twice since this began.

I'm going to email you the results of the MPSRPT_Exchange from the
client
with the problem. I still need to get out to a remote that isn't
experiencing
the problem and run it. As soon as I do, I'll email that to you.

I hope that this additional information helps.

Again, thanks very much for the help!





--
JE


"je7383" wrote:

I have a single Exchange 2000 server with users that access it
locally,
and
users that access it from remote sites connected via a hardware
VPN.

I have 5 separate sites with two users each that utilize the VPN
connections. Recently, both users at one remote site began getting
the
"Requesting data from the Microsoft Exchange Server" pop up dialog
box.
They
seem to get it continuously, even when they are not
sending/receiving
or
viewing anything in particular.

I searched the knowledge base and found article 328880. After
review,
it
appeared that we were experiencing the "Zombie User" problem that
it
mentions. We did have a number of disabled users, and there were
Event
9548's
being logged on the server computer.

First, I checked the all of the public folders and removed any
disabled
users that I found from the permissions. That didn't alleviate the
problem at
the remote site.

Next, I deleted all of the disabled users completely. This stopped
the
9548
events from being generated, but did not correct the "Requesting
data"
problem.

The only common Exchange folders that these two users are accessing
are
public folders, but everyone has access to these folders and no
other
users
are reporting this behavior.

Any help would be greatly appreciated.

Thanks.
--
JE









.

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