RE: Requesting data from Microsoft Exchange Server.

Hi JE,

Thanks for your update. I really appreciate your time to perform tests.

Please also let me know the following information to isolate the issue:

1. What mode the outlook works? Please set the outlook work under the
Cached Exchange Mode. You can check as follows:

Open Outlook, click Tools, click Options, click the Mail Setup, click Email
Accounts, select "View or change existing email account", click Next, in
Exchange server settings page, please ensure input the correct server name
of the exchange server and selected the option "use cached Exchange mode".

2. When the "Requesting data from the Microsoft Exchange Server" dialog box
pops up, what name showed in the dialog box? Is it public FQDN or Netbios
name? Please reproduce the issue and capture a screen shot of the symptom.
Please mail me the image at: v-yanniw@xxxxxxxxxxxxx

3. When the issue happened, please press Ctrl and then click the Outlook
icon in notification area and then click Connection Status to check which
connection failed. What content tried to connect to? Which server is trying
to connect to on the connection session? Please also capture a screen shot
of the connection status and mail me the image at: v-yanniw@xxxxxxxxxxxxx

Also please help collect the logs I requested in the previous post. Thank
you!

I appreciate your time.

Have a nice day!

Sincerely,

Jenny Wu (MSFT)

Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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Thread-Topic: Requesting data from Microsoft Exchange Server.
thread-index: AcbUH6Y1CeECs0zOQfK4T0K/EeM3gQ==
X-WBNR-Posting-Host: 24.171.56.173
From: =?Utf-8?B?amU3Mzgz?= <Jeff7383@xxxxxxxxxxxxxx>
References: <634886C6-B4AC-483B-868A-8FEAE11CAC83@xxxxxxxxxxxxx>
Subject: RE: Requesting data from Microsoft Exchange Server.
Date: Sat, 9 Sep 2006 07:53:02 -0700
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Newsgroups: microsoft.public.exchange2000.clients
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Thanks for the response!

I tried your suggestions, unfortunately nothing worked. Here's the details:

First the VPN is a hardware VPN, so there's nothing really to configure on
the clients, only the router itsself, so I didn't need to try to change
any
of the software VPN settings.

All of the remotes use the same model router with the same settings
(except
for the fixed IPs etc...) and no other site is having the problem.

Next, each PC has an entry for the DC and another remote server in the
lmhosts file and there is no problem with name resolution. Pings etc.. by
name all work fine. The network connection to the main network looks good.
They have no trouble with file access, or access to an ASP ap that is
running
on an IIS server at the main location.

I changed the timeout on the email account to 45 seconds.

I disabled Instant Messaging in Outlook.

I followed the instructions in the troubleshooting black hole routers in
Windows 2000 article. I found that the MTU should be set at 1368. The ping
-f
-l 1340 succeeded, but the -l 1341 did not so I set it to 1340+28=1368.
This
didn't help.

The router at the remote site was originally set at MTU 1500 (Automatic)
like the other remotes. I reset it to 1428 to match the router at the main
location. I tried it both with and without the MTU on the client PC set.
Eventually, I left the MTU of the router set to 1428, and removed the
setting
on the client completely.

I flushed the DNS on the client.

The client with the problem that I was testing on is running Office XP SP3.

I can't change ISP's and, all sites including the main site use the same
ISP. The remotes have 3 MBPS connections, the main has a 5. I've also had
the
ISP check the connection twice since this began.

I'm going to email you the results of the MPSRPT_Exchange from the client
with the problem. I still need to get out to a remote that isn't
experiencing
the problem and run it. As soon as I do, I'll email that to you.

I hope that this additional information helps.

Again, thanks very much for the help!





--
JE


"je7383" wrote:

I have a single Exchange 2000 server with users that access it locally,
and
users that access it from remote sites connected via a hardware VPN.

I have 5 separate sites with two users each that utilize the VPN
connections. Recently, both users at one remote site began getting the
"Requesting data from the Microsoft Exchange Server" pop up dialog box.
They
seem to get it continuously, even when they are not sending/receiving or
viewing anything in particular.

I searched the knowledge base and found article 328880. After review, it
appeared that we were experiencing the "Zombie User" problem that it
mentions. We did have a number of disabled users, and there were Event
9548's
being logged on the server computer.

First, I checked the all of the public folders and removed any disabled
users that I found from the permissions. That didn't alleviate the
problem at
the remote site.

Next, I deleted all of the disabled users completely. This stopped the
9548
events from being generated, but did not correct the "Requesting data"
problem.

The only common Exchange folders that these two users are accessing are
public folders, but everyone has access to these folders and no other
users
are reporting this behavior.

Any help would be greatly appreciated.

Thanks.
--
JE


.

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