Re: Problem with mail delivery to Outlook 2002 client



In news:9264F9F1-B866-486A-8D45-B526BDEC5548@xxxxxxxxxxxxx,
ikeith <irene@xxxxxxxxxxxxxx> typed:
> I don't think this article applies specifically to the problem this
> user is having. They are not experiencing an issue with receiving a
> notification as far as I can see because the email doesn't deliver at
> all. Clicking on Send/Receive does not deliver the email.
>
> So, I don't see what issues in this articles applies to this users
> problem. Is there possibly some deeper issue within Outlook that this
> applies to?

A software firewall is really is the most likely culprit. If you're using
the XP firewall, try disabling it temporarily.
You can tell whether this is the issue if the user is able to suddenly see
all new mail come in at once if he/she clicks on another folder & then back
to Inbox.

>
>> Hi Irene,
>>
>> Thanks for posting here! Thanks Lanwench sharing GREAT info.
>>
>> First of all, please note that the partner managed newsgroups are
>> not the appropriate venue of support for time critical or business
>> down issues. The newsgroups are staffed weekdays by Microsoft
>> Support professionals. Our goal is to provide 24 hour response to
>> all questions, which may not be quick enough in this type situation.
>> Your understanding is appreciated.
>>
>> Microsoft Partners in the United States and Canada can take
>> advantage of around-the-clock Microsoft technical phone support, at
>> no charge, during critical LAN outages or escalated, "business down"
>> customer situations.
>> http://members.microsoft.com/partner/support/registered.aspx?nav=usln
>>
>> For time critical issues (not business down), we encourage you to
>> contact CSS directly for more immediate resolution to the issue.
>> More information on support services here:
>>
>> International Support (non-US/Canada):
>> http://support.microsoft.com/common/international.aspx
>>
>> US and Canada:
>> http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone
>>
>> It is your decision if you would like me to work with you on this
>> issue in this thread. I will be glad to assist you.
>>
>> Let's back to the issue.
>>
>> I agree with Lanwench that this behavior occurs because Outlook uses
>> the user datagram protocol (UDP) to receive new e-mail message
>> notifications, to update folder views, and to perform searches. By
>> default, when you apply Windows XP SP2, it turns on the Windows
>> Firewall. The Windows Firewall blocks the UDP packets that Outlook
>> uses for new e-mail message notifications and for the Find feature.
>>
>> Because UDP is a connectionless protocol and the Outlook client does
>> not initiate the communication with the server, the Windows Firewall
>> interprets the UDP packets as unsolicited and blocks them.
>>
>> You can refer to the article below for the solution.
>>
>> 839226 The Outlook Find feature and the new mail notifications do
>> not work http://support.microsoft.com/?id=839226
>>
>> Hope this helps. If there is anything unclear, feel free to let me
>> know. Thanks and have a nice day!
>>
>> Lee Li
>> Microsoft Online Partner Support
>>
>> Get Secure! - www.microsoft.com/security
>>
>> =====================================================
>> When responding to posts, please "Reply to Group" via your
>> newsreader so that others may learn and benefit from your issue.
>> =====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.


.

Relevant Pages

  • Re: 17 seconds to open first message
    ... Assuming WinXP, uninstall ZA via Add/Remove Programs, and then enable the Windows Firewall. ... folders created for this purpose. ... Is there any way to re-install Outlook Express? ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: Outlook cant collect POP3 mail, OE can
    ... IIRC there's a way to open the properties of the POP connection in Outlook ... you've verified that the pop server information is entered exactly the same ... > What should I be looking for in the Windows Firewall? ...
    (microsoft.public.windows.server.sbs)
  • Re: Problem with mail delivery to Outlook 2002 client
    ... Is there possibly some deeper issue within Outlook that this ... > A software firewall is really is the most likely culprit. ... > the XP firewall, try disabling it temporarily. ... The Windows Firewall blocks the UDP packets that Outlook ...
    (microsoft.public.exchange2000.clients)
  • Re: Firewall does not allow UDP packets for authorized app
    ... You might try enabling logging of the Windows Firewall to see what it ... > UDP packets in the Windows firewall settings accessible from the control ... > I cannot add the port number to the exception list because the port is ...
    (microsoft.public.windowsxp.security_admin)
  • Re: Outlook cant collect POP3 mail, OE can
    ... You could check the Windows Firewall on the workstations. ... installed by SP1 if you didn't already have it - otherwise, ... Outlook but not OE, but at least if it's that it should be readily apparent ...
    (microsoft.public.windows.server.sbs)
Loading