Re: Misdirected mail... maybe a server-side rule?

"/cleanrules" is definitely supported/available on Outlook 2000...the rules
may be server-side, but they are still configured via Outlook...

--
Susan Conkey [MVP]



"David H." <davidh@xxxxxxxxxxxxxxxxx> wrote in message
news:E80A33CE-7540-46C1-B059-F30D28ECCD43@xxxxxxxxxxxxxxxx
Actually, I tried to run "Cleanrules", but I don't think this is an
available
option with Outlook 2000.

The mail is just going directly into the other user's inbox, yes. Just as
if there were forwarding configured in Active Directory.

Surely there must be some tool for managing server-side rules on the
server.
No?

David

"Susan" wrote:

there's no "forwarding" configured? if not, try running Outlook with the
/cleanrules switch on the mailbox...what folder is it being sent to?
just
the other user's inbox?

--
Susan Conkey [MVP]



"David H." <davidh@xxxxxxxxxxxxxxxxx> wrote in message
news:6447810F-08C7-4C86-85C5-8637DE2F9C47@xxxxxxxxxxxxxxxx
We run Exchange 2000 on Windows 2003 Server, with clients using Outlook
2000
on Windows XP. Somehow one of our users' mail is being directed into
another
user's folder, and we cannot figure out why. It affects both incoming
internal and external mail. We have searched through Active Directory
and
Exchange System Manager, and everything looks perfectly normal: the
user
accounts are normal, (e.g. nothing set in Exchange General Delivery
Options),
the mailboxes appear healthy; even the message history for a
misdirected
message looks perfectly ordinary (except that it shows the wrong
mailbox
name
on the last line). We also checked the user's Outlook profiles,
verified
they were accessing the correct mailbox, deleted all rules from their
Outlook
Rules Wizard, and so on.
I'm stumped, but I thought maybe there is some hidden server-side rule
running on the Exchange server that might be forwarding the mail. Is
there
any way within Exchange to view and if necessary delete one of the
server
side rules? Or is there any other possible explaination we might be
overlooking for this redirection?





.

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