Re: New users in AD do not show in GAL on some Outlook Clients?

Hi,

Thank you for posting back.

First I want to know whether you have tried the steps in my previous
response. If yes, please let me know the results. Since we need narrow down
whether the issue happens due to OAB synchronization in Outlook Client or
OAB Generate in Exchange Server Side. I want to clarify in cache mode,
outlook clients do not access GAL, it queries OAB that download from
exchange server.

So please log on the problematic mailbox through OWA to determine if the
user was created in Global Address List.

For a new Outlook profile, the latest Address Book should be shown in new
Outlook profile. So please verify whether the issue persists and let me
know the result.

In order to get a more concrete idea as to what the exact problem is and
how to resolve it efficiently, please go through the following steps to
troubleshoot the issue and collect information.

Step 1: If you have not install Exchange Server 2003 SP2, please apply
Exchange Server 2003 Service Pack 2 in the following web link in your
Exchange Server.

http://www.microsoft.com/technet/prodtechnol/exchange/downloads/2003/sp2/dow
nload.mspx


Then please verify whether the issue disappears, if the issue persists,
please continue with next step.


Step 2: Update the recipient policy

In Exchange System Manager, go to Recipients -> Recipient Policies -> Right
click the recipient policy -> Click Apply this policy now.

Then please verify whether the issue disappears, if the issue persists,
please continue with next step.

Step 3: Rebuild both Enterprise and domain RUS.

In Exchange System Manager, go to Recipients -> Recipient Update Services
-> Right-click each item (Enterprise and domain RUS) in the right pane and
select Rebuild. Then, please right-click each time again to select Update
Now.

Then please verify whether the issue disappears, if the issue persists,
please continue with next step.

Step 4: Restart Exchange System Attendant Service.

Click Start menu -> click Administrative Tools -> Click Services -> Restart
Microsoft Exchange System Attendant Service.

Step 5: Reboot the Exchange server.
Please schedule the rebooting at a non-business time. After doing this,
open Exchange System Manager (ESM), navigate to Recipients\Offline Address
Lists\ In the right panel, right-click the default offline address list and
choose ''Rebuild''. Go to the client workstation, click ''Send/Receive''
button. What's the result?
If the issue persists then,

If the problem still occurs, please delete original OAL on the Exchange
server and then recreate one. To do this, in ESM, right-click ''Offline
Address Lists'' and choose ''New''->''Offline Address List''. Input a name
such as ''My Offline address list'', click ''Browse'' button and input the
Exchange server name->Select which Address lists to included in the
OAL->Click ''Next'' button to finish the configuration. After doing this,
go to the client workstation and then try again.


Also please create a new mail-enabled user object in ADUC, then follow up
Step 2 to apply policy and update RUS, and if you still cannot see new SMTP
address,
Increase diagnostics logging level for MSExchangeAL to Maximum.

1). Open "Exchange System Manager".
2). Expend "Servers"-->"[Server name]"
3). Right click "[Server name]", in the "Properties" dialog box, click
"Diagnostics Logging"
4). Locate on "MSExchangeSA", then in the "Categories" panel, select "OAL
Generator". When they are selected, in the "Logging level", click
"Maximum".
5) And set all options in MSExchangeAL to maximum.
5). Try to reproduce the issue.
6). On the Server, "Start"-->"Run"-->"eventvwr.msc". Save the "Application
Log" and send it to me directly: v-chacez@xxxxxxxxxxxxxx


Hope this helps, if you have need more help on this issue, please feel free
to let me know. Have a great weekend.

Best Regards,

Chace Zhang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| From: "Scott Townsend" <scooter@xxxxxxxxxxxxxxxx>
| References: <utPmZvwxGHA.3452@xxxxxxxxxxxxxxxxxxxx>
<uHZAW3wxGHA.1268@xxxxxxxxxxxxxxxxxxxx>
<#PbkhVxxGHA.4092@xxxxxxxxxxxxxxxxxxxx>
<#VKsNexxGHA.4960@xxxxxxxxxxxxxxxxxxxx>
<#CK6JpxxGHA.1268@xxxxxxxxxxxxxxxxxxxx>
<#K2La4xxGHA.3604@xxxxxxxxxxxxxxxxxxxx>
<eJq0kIyxGHA.3440@xxxxxxxxxxxxxxxxxxxx>
<OH$GlWyxGHA.4232@xxxxxxxxxxxxxxxxxxxx>
<#YjKavyxGHA.396@xxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: New users in AD do not show in GAL on some Outlook Clients?
| Date: Thu, 24 Aug 2006 11:20:53 -0700
| Lines: 324
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2869
| Message-ID: <OoSxro6xGHA.1268@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.exchange2000.admin
| NNTP-Posting-Host: 204-145-245-49.enm.com 204.145.245.49
| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.exchange2000.admin:126259
| X-Tomcat-NG: microsoft.public.exchange2000.admin
|
| So I did the following to one of the users with the Issue.
|
| This user was in Location 3 yesterday, they are now at HQ
| Laptop has rebooted several Times since then.
|
| Closed Outlook
| Removed all of the .OAB files for the Profile
| Added the Following Registry Key:
| [HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Cached Mode]
| "DownloadOAB"=dword:00000000
| Restarted Outlook
| Downloaded the GAL
| Closed Outlook
| Opened Outlook
| Waited 5 Minutes
| Started a new Message, clicked To...
| New Users are NOT in the GAL.
|
|
| I added a New Address List to the Default yesterday Afternoon.
| It appears in the DropDown for available Address books to download.
| In the Address Dialog, the New Address List show in the Show Names From:
| List.
| The New users appear in the new Address List.
|
| If I log on as the user to our Terminal Server, They see the Addresses in
| the GAL just fine.
|
| So, what now?
|
|
|
| "chace zhang" <v-chacez@xxxxxxxxxxxxx> wrote in message
| news:%23YjKavyxGHA.396@xxxxxxxxxxxxxxxxxxxxxxxx
| > Hi,
| >
| > Thank you for posting here.
| >
| > I appreciate Neo' input, and I agree with his solution. In general,
| > outlook
| > uses Offline Address Book in Cached Exchange Mode which will update
every
| > 24-48 hours. Let me have a further explanation as below.
| >
| > Cached Exchange Mode is the new feature in Outlook 2003. When you are
| > running in cached mode, your Exchange mailbox is synchronized to a local
| > file (an .ost file), and the offline address list from your Exchange
| > computer is synchronized to a collection of files (.oab files) on your
| > client computer. Outlook directly accesses the .ost file and the .oab
| > files
| > on your hard disk instead of communicating directly with your server or
| > servers. When compose a mail in OWA and write the SMTP address as
| > recipient, the OWA will query GC directly. However Outlook in Cached
| > Exchange Mode will query local oab file.
| >
| > You can follow the instruction in the article below to force Outlook
| > connecting GC for GAL instead of downloading OAB when Outlook is in
Cached
| > Exchange Mode.
| >
| > Administering the Offline Address Book in Outlook 2003
| > http://support.microsoft.com/default.aspx?scid=KB;EN-US;841273
| >
| > Let's perform the following steps on this issue:
| >
| > Step 1.
| >
| > Log on these users' mailbox via OWA, can you find the New Users in GAL?
| >
| > Step 2.
| >
| > On the problematic client, create another profile for user at location
3,
| > do not use cache mode, can you see the new users or groups in GAL?
| > To do so:
| > How to create new Outlook profile
| > ======================
| > 1. On the Start menu, click Control Panel.
| >
| > 2. Click Switch to Classic View, and then click the Mail icon.
| >
| > 3. In the Mail Setup dialog box, click the Show Profiles button.
| >
| > 4. On the General tab, click to select the "Prompt for a profile to be
| > used" check
| > box and then click Add.
| >
| > 5. In the Profile Name box, type a descriptive name for the new profile,
| > and then
| > click OK.
| >
| > 6. In the E-mail Accounts dialog box, click "Add a new e-mail account",
| > and
| > then
| > click Next.
| >
| > 7. Select the appropriate server type for your new e-mail account, and
| > then
| > click
| > Next.
| >
| > 8. Fill in the appropriate information as prompted, and then click "Next
| > and
| > Finish" as needed.
| >
| >
| >
| > 9. In the Microsoft Exchange Server dialog box, click on the Advanced
tab.
| > Do not put checkmarks in the Use Cached Exchange Mode checkbox.
| >
| > 10. Click OK. Restart Outlook, then select the new profile when the
| > "Choose
| > Profile" dialog prompts and click OK.
| >
| > If you need more information, please follow the article below:
| >
| > 829918 OL2003: How to create a new e-mail profile in Outlook 2003
| > http://support.microsoft.com/default.aspx?scid=KB;EN-US;829918
| >
| > Hope this helps, if you have any other concerns on this issue, please
feel
| > free to let me know.
| >
| > Best Regards,
| >
| > Chace Zhang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
| > the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
| > doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| > --------------------
| > | From: "neo [mvp outlook]" <neo@xxxxxxxxxxxxxxx>
| > | References: <utPmZvwxGHA.3452@xxxxxxxxxxxxxxxxxxxx>
| > <uHZAW3wxGHA.1268@xxxxxxxxxxxxxxxxxxxx>
| > <#PbkhVxxGHA.4092@xxxxxxxxxxxxxxxxxxxx>
| > <#VKsNexxGHA.4960@xxxxxxxxxxxxxxxxxxxx>
| > <#CK6JpxxGHA.1268@xxxxxxxxxxxxxxxxxxxx>
| > <#K2La4xxGHA.3604@xxxxxxxxxxxxxxxxxxxx>
| > <eJq0kIyxGHA.3440@xxxxxxxxxxxxxxxxxxxx>
| > | Subject: Re: New users in AD do not show in GAL on some Outlook
Clients?
| > | Date: Wed, 23 Aug 2006 19:33:02 -0700
| > | Lines: 121
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962
| > | X-RFC2646: Format=Flowed; Response
| > | Message-ID: <OH$GlWyxGHA.4232@xxxxxxxxxxxxxxxxxxxx>
| > | Newsgroups:
| > microsoft.public.exchange2000.admin,microsoft.public.outlook.general
| > | NNTP-Posting-Host: 144.110-30-64.ftth.swbr.surewest.net 64.30.110.144
| > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.outlook.general:439296
| > microsoft.public.exchange2000.admin:126252
| > | X-Tomcat-NG: microsoft.public.exchange2000.admin
| > |
| > | Tried deleting the *.oab files off one of problematic end user
| > workstations.
| > | Path is:
| > |
| > | Documents and Settings\<userid>\Local Settings\Application
| > | Data\Microsoft\Outlook
| > |
| > | "Scott Townsend" <scooter@xxxxxxxxxxxxxxxx> wrote in message
| > | news:eJq0kIyxGHA.3440@xxxxxxxxxxxxxxxxxxxxxxx
| > | > 300 Users maybe? Not real big.
| > | >
| > | > Its in the GAL, I'm sure of it as Its on my client and other in the
| > | > Office. Just not a few users in the office.
| > | >
| > | > I've had them reboot and all sorts of things with no luck. )-;
| > | >
| > | > Thank you for your assistance.
| > | > "neo [mvp outlook]" <neo@xxxxxxxxxxxxxxx> wrote in message
| > | > news:%23K2La4xxGHA.3604@xxxxxxxxxxxxxxxxxxxxxxx
| > | >> How big is your GAL? (The rebuild isn't fast)
| > | >>
| > | >> Did you know that you can browse to the hidden system folder that
| > | >> contains the offline address book to see if the new copy is
| > available?
| > | >>
| > | >> "Scott Townsend" <scooter@xxxxxxxxxxxxxxxx> wrote in message
| > | >> news:%23CK6JpxxGHA.1268@xxxxxxxxxxxxxxxxxxxxxxx
| > | >>> So on the server I've done the Update/Rebuild of the lists
| > | >>>
| > | >>> On the Client I've had them do the Download Address Book. int he
| > | >>> Send/Receieve
| > | >>> My New Address List Shows up in the Drop Down, If they Download
| > both,
| > | >>> the GAL still does not show the new user. The new Address List
| > does.
| > | >>>
| > | >>> Hmmm...
| > | >>>
| > | >>> Thanks!
| > | >>> "neo [mvp outlook]" <neo@xxxxxxxxxxxxxxx> wrote in message
| > | >>> news:%23VKsNexxGHA.4960@xxxxxxxxxxxxxxxxxxxxxxx
| > | >>>> Yes on OAB rebuild at the server. Open Exchange System Manager >
| > | >>>> expand Recipients > expand Offline Address Lists > r-click on
| > Default
| > | >>>> Offline Address Book and select rebuild. Don't forget that you
| > can
| > | >>>> change the schedule of the rebuild by r-clicking here and select
| > | >>>> properties (option is at the bottom).
| > | >>>>
| > | >>>> Outlook's design is kind of ugly here... best thing is to
configure
| > a
| > | >>>> send/receive group to pull the OAB more often, but it won't do
any
| > good
| > | >>>> unless the site is rebuilding the OAB multiple times a day.
| > | >>>>
| > | >>>>
| > | >>>> "Scott Townsend" <scooter@xxxxxxxxxxxxxxxx> wrote in message
| > | >>>> news:%23PbkhVxxGHA.4092@xxxxxxxxxxxxxxxxxxxxxxx
| > | >>>>> Anyway to force the Polling or rebuild? I've added a new
Address
| > | >>>>> List, they can see the new list with the new users, though the
GAL
| > | >>>>> still does not have the new user.
| > | >>>>>
| > | >>>>> Hmmm...
| > | >>>>>
| > | >>>>> Thanks!
| > | >>>>> \
| > | >>>>> "neo [mvp outlook]" <neo@xxxxxxxxxxxxxxx> wrote in message
| > | >>>>> news:uHZAW3wxGHA.1268@xxxxxxxxxxxxxxxxxxxxxxx
| > | >>>>>> Couple of thoughts since Outlook is in cached mode...
| > | >>>>>>
| > | >>>>>> 1) Offline address book needs to be rebuilt (assuming done
since
| > | >>>>>> location 2 picked up the change)
| > | >>>>>>
| > | >>>>>> 2) Public folder replication (assuming replication delays if
| > there
| > | >>>>>> are multiple public folder servers in exchange site)
| > | >>>>>>
| > | >>>>>> Just remember that Outlook 2K3 and newer clients can see a
delay
| > of
| > | >>>>>> 24 hours before seeing entry changes due to the default
| > configuration
| > | >>>>>> of Exchange 2K3 rebuild of the oab once a day @ 4/5am &
Outlook's
| > | >>>>>> pulling of the OAB once every 24 hours.
| > | >>>>>>
| > | >>>>>>
| > | >>>>>> "Scott Townsend" <scooter@xxxxxxxxxxxxxxxx> wrote in message
| > | >>>>>> news:utPmZvwxGHA.3452@xxxxxxxxxxxxxxxxxxxxxxx
| > | >>>>>>> When we add new users/groups to AD and give them a Mailbox,
what
| > is
| > | >>>>>>> the Process for Propagating that new entry to the User's
| > Outlook?
| > | >>>>>>>
| > | >>>>>>> We have the Following:
| > | >>>>>>> Exchange 2003 Server - Win2003- HQ
| > | >>>>>>> AD DC1 Win2003 - HQ
| > | >>>>>>> AD DC2 Win2003 - HQ
| > | >>>>>>> AD DC3 Win2000 - HQ
| > | >>>>>>> AD DC4 Win2003 - Location 2
| > | >>>>>>> AD DC5 Win2003 - Location 3
| > | >>>>>>>
| > | >>>>>>> All the DCs replicate with AD DC1 & AD DC2, Forced Manual
| > | >>>>>>> Replication
| > | >>>>>>>
| > | >>>>>>> Outlook 2003 Clients
| > | >>>>>>>
| > | >>>>>>> New User Added to AD was at 9:30AM PST
| > | >>>>>>>
| > | >>>>>>> I'm at HQ and my Outlook Client (Cached Mode) has had the
update
| > for
| > | >>>>>>> Several Hours.
| > | >>>>>>> Outlook Client on Terminal Server (Not Cached Mode) has the
| > Update
| > | >>>>>>> Outlook Client (Cached Mode) at Location 2 have the Update.
| > | >>>>>>> Outlook Client (Cached Mode) at Location 3 Does not have the
| > Update.
| > | >>>>>>> I've had them force a Send Receive of the GAL.
| > | >>>>>>>
| > | >>>>>>>
| > | >>>>>>> How is this all supposed to work?
| > | >>>>>>>
| > | >>>>>>> Thank you,
| > | >>>>>>> Scott<
| > | >>>>>>>
| > | >>>>>>
| > | >>>>>>
| > | >>>>>
| > | >>>>>
| > | >>>>
| > | >>>>
| > | >>>
| > | >>>
| > | >>
| > | >>
| > | >
| > | >
| > |
| > |
| > |
| >
|
|
|

.