RE: messages not marked as read

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Rex Kremer (rex_at_news.postalias)
Date: 02/28/05 

Date: Mon, 28 Feb 2005 06:19:06 -0800

"Lee Li [MSFT]" wrote:

> Hi Luciano,
>
> Thanks for your update and detailed clarification.
>
> Based on my experience and research, I would like to provide the following
> suggestions.
>
> 1. The issue much possibly happens when there is third party tool installed
> on Exchange Server, such as Antivirus/Firewall/Antispam, which keep
> monitoring the Exchange Information Store and prevent from the items being
> changed. So in order to narrow down the issue, please temporarily disable
> or uninstall the application.
>
> 2. The issue may also happen when there is any Antivirus application
> installed in Outlook Client Side, which block the Read/Unread notification
> to Exchange Server. Please also disable the Antivirus application in
> Outlook Client Side.

I stop all antivirus application on the exchange Server and on the
workstation with outlook. Result: Message can not be marked as read.

>
> 3. If the issue persists, let create a new Public Folder Store to verify
> the issue.

after stop antivirus I create a new public folder. Result
Message can not be marked as read.

>
> 1. In Exchange Server 2003, create a new Public Folders tree.

we use Exchange 2000

>
> 2. Create a new public folder store and associate it with the General
> Public Folder I created just now.
>
> 3. Under Exchange HTTP Virtual Server, create a new virtual directory
> called General, and specify the General Public Folder as the Exchange path.
>
> 4. Stop and re-start Exchange HTTP Virtual Server.
>
> 5. On client side, access the general public folder via:
> http://exchange-server-name/general
>
> 6. Post a new message and mark it as Read, then verify the issue.
>
> Please let me know the result at your earliest convenience. If there is
> anything unclear, feel free to let me know. Thanks and have a nice day!
>
> Thanks & Regards,
>
> Lee Li
>
> Microsoft Online Partner Support
>
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