Re: duplicate user in GAL - more info

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I spoke to the help desk person who first set up this user and he
states that when he first set this user up, the user could not login
to the network, or access his mailbox. When the helpdesk person
checked Active Directory Users and Computers on the Exch server where
the user was first set up, he could not see the account. He said that
he was able to search Entire Directory and find the user, but the
account was not visible in the Users OU. He then went to a different
AD server(not the Exchange server) and recreated the account, then
went back to the Exchange server and he could then see the user
account. He then created a mailbox for the new user.

So, it seems that the first time this user was set up, his AD account
was corrupted somehow and was not visible. When the helpdesk person
tried to fix this by setting him up again on another server, it had
the effect of leaving a phantom/orphaned AD account with the same
name, which is now visible in the GAL along with the 'working'
account. When we view the properties of each of these user instances
in Outlook, we are unable to see any information, including email
addresses. The only information shown is the display name, which shows
up for both as:

/O=ORG/OU=DOMAIN/cn=Recipients/cn=username

I suspect that removing the existing account from AD will not fix this
problem and this will require a low-level edit of AD. Any help here?

On Tue, 15 Nov 2005 11:17:44 -0500, Keith W <not@xxxxxxxx> wrote:

>When sending email to a user on our domain we get the follwoing error:
>
> A configuration error in the recipient's e-mail system prevented
>delivery of this message. Two recipients are configured with the same
>e-mail address.
>
>There is only one instance of this user in Active Directory and we
>can't figure out where the duplicate email address is coming from. Can
>we use something like ldifde to dump all email addresses to see where
>the dupe is coming from? How would the query be formed?

.

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