Re: User Rename

From: Lanwench [MVP - Exchange] (lanwench_at_heybuddy.donotsendme.unsolicitedmail.atyahoo.com)
Date: 11/15/04 

Date: Mon, 15 Nov 2004 13:15:20 -0500

Josh Muehe wrote:
> Yes, I renamed the alias as well. The problem doesn't exist when you
> get the address from the address book because it doesn't display the
> listing. It appears in the autocomplete list. Clearing the
> autocomplete doesn't work - the name is removed for 1 attempt but the
> next time it resolved it shows the same thing. This happens on new
> outlook clients that come online after the name change as well which
> is why I think it has to be pulling it from AD. New clients would
> have never addressed anything to the old user so it wouldn't be in
> cache in those cases.

The autocomplete cache is a per-Outlook-profile thing. Nothing to do with
the server. So, a new user/profile shouldn't have *anything* in
utocomplete - are you absolutely sure it isn't autoresolve for those
people?

What version of Outlook - if you're using Outlook 2003, are you using cached
mode?

>
> "Josh Muehe" wrote:
>
>> I think I'm over thinking this but it's really annoying and I can't
>> figure it out.
>>
>> In outlook if I'm addressing an e-mail Outlook will populate me a
>> list of possible names as I type. The names on the list are
>> displayed in this format: "[FULLNAME] <[ALIAS]>"
>>
>> The problem is when I rename an account the alias portion of that
>> doesn't change. For example, we had a temporary account setup for
>> "Reception" that various people would use as temps came and went. We
>> eventually hired a person full time and I renamed the account
>> (including, alias and SMTP addresses) to match her name but in
>> outlook it still shows as "[Her Name] <RECEPTION>" Frankly now it's
>> wrong because she's moved on to a different roll in a different
>> department and isn't the receptionist anymore.
>>
>> Same problem if someone leaves and I rename an account to maintain
>> the SID for their replacement. Say I had a user named Bob Jones with
>> an alias of BJONES. He leaves and John Smith comes in. I rename
>> bob's account to John Smith with an alias of JSMITH but in outlook
>> as I'm addressing something to John it comes up as "John Smith
>> <BJONES>"
>>
>> Deleting the name from the auto address list doesn't help. All users
>> see this, even new ones that came on board after the name change
>> took place. I figure outlook or Exchange must be pulling that old
>> alias from AD somewhere but where and can I change it without
>> breaking it?
>>
>> It seems like it should be easy, I feel like I'm missing something
>> and I'm sure I'll just slap myself when someone points it out. :)

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