Re: Specific email being lost in cache mode

They are not in the sync issue folder or any other folder. I did a complete
search of the mailbox to determine if they might be misdirected to another
folder.


"Andy David {MVP}" <adavid@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:pbo8t218i1aqp5da0krinlu229ehgih3q8@xxxxxxxxxx
On Thu, 15 Feb 2007 08:26:57 -0500, "Jerry M. Wright"
<jwright@xxxxxxxx> wrote:

I've one user that receives documents from a copier/scanner. The
documents
come in an email and are downloaded from the scanner server via a pop
connection in the Outlook client. These emails vanish if the client is
configured in local cache mode. Since they are scans, it take a while to
download and I can see it happening in the progress box; it also
disappears
off the scanner server. I have no control over the scanner, it's
maintained
by a different department.

I've been able to determine so far:
The emails from the same scanner reach other users and can be
forwarded
to the problem account without loss. The other Outlook clients are using
exchange/outlook in the local cache mode.
The Outlook pop connections to other email systems function normally
and
no mail loss has been seen in several months of operation since the
exchange
account was established.
The problem existed from the first time the user tried to retrieve a
scanned document but did not bother to inform me until a crisis point was
reached several months later.

My guess is that there is something in the email header specific to the
scanner that this particular client system does not like.

Configuring the problem Outlook to work without local cache does not
recover
previous scan files so they aren't making it to the server database. In
this configuration all documents from the scanner are delivered and
usable.
This is a working temporary solution but I'd like to dig deeper to find
out
what's going on. I don't like having a system that can eat email from a
specific source. Is there a log file somewhere of the pop activity or
other
log file I can locate information?

This is exchange 2003 SP2 and current on all patches. Outlook 2003 SP2
and
current on all patches as of yesterday. The scanner is a Cannon
Imagerunner
60201; I have no details about software patch or configuration.

Any advice is welcome.

Jerry M. Wright




Are the lost emails in any of the folders underneath the "Sync Issues"
folder in Outlook?


.

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