Re: Problem with OWA


""Wen Sun [MSFT]"" <wensun@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:3dKXj1b6FHA.1120@xxxxxxxxxxxxxxxxxxxxxxxx
> Dear Carlo,
>
> Thanks for the post!
>
> I understand that you get loading when access mailbox by OWA.
>
> Since you have already followed KB280823, I would like to collect some
> information before we go any further:
>
> 1. Does OWA work if you access it via BE directly?
>
> 2. Please send me IIS log on both FE and BE:
> a. Open IIS MMC, right click Default Web Site and then click Properties.
> b. Click Website tab and then check Enable logging.
> c. Stop the Default Website and rename the existing IIS log files under
> C:\WINDOWS\system32\LogFiles.
> d. Restart the Default Website and reproduce the problem.
> e. Go to the following folder: C:\WINDOWS\system32\LogFiles.
> f. Send me the log file to my working email address wensun@xxxxxxxxxxxxxx
>
> Note: You may wait a while for IIS to generate the log file.
>
> 3. Please send me the Metabase file on both FE and BE:
> a. Install .NET Framework Version 1.1:
> http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-
> 8157-034d1e7cf3a3&DisplayLang=en.
> b. Install MBExplorer by installing IIS 6 Resource Kit Tools:
> http://www.microsoft.com/downloads/details.aspx?FamilyId=56FC92EE-A71A-4C73-
> B628-ADE629C89499&displaylang=en.
> c. Once it is installed, access it from Start, Programs, IIS Resources,
> Metabase Explorer.
> d. In the left pane, right click ''LM'' (under your server computer name)
> to choose ''Export to file'', and then save it as IIS.mbk.
> e. Compress this mbk file and send it to me for analysis.
>
> You can send those files to my working mail address: wensun@xxxxxxxxxxxxxx
>
> Thank you for your time and I am awaiting your reply!
>
> Thanks & regards,
>
> Wen Sun
> Microsoft Online Partner Support
> MCP, MCP+I, MCSE,
>
> Get Secure! - www.microsoft.com/security
>
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Dear Wen Sun,
We were impressed of your mail. Thanks for your help.
It works now!!!!!
Let me tell you that we followed the instruction below and it worked
immediatelly.
could you please tell us why it happened? Are we going to have this problem
every Service pack release?
Thanks again for your help
Carlo

" What are the services packs of the front-end and back-end?
If you have SP2 on the frontend and SP1 on the backend, AND you installed
SP2 on top of the RTM version of Exchange there's a problem that produces
that error.
The solution is to copy \Program Files\Exchsrvr\exchweb\6.5.7226.0 from the
back-end."

Here is the link
http://groups.google.it/group/microsoft.public.exchange.setup/browse_thread/thread/8dff0b8e49394967/06e9eba1b500f3ff?tvc=2&q=%22What+are+the+services+packs+of+the+front-end+and+back-end%3F%22&hl=en#06e9eba1b500f3ff



.

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