RE: User rights...

Hi David,

Thanks for the input.

>From your post, I understand that you encounter problems in accessing other
users' mailbox even with the administrative role after upgrading to
Exchange 2003.

According to my experiecne, this issue may be related to permissions. In
Exchange 2000/2003, by default no account can access others's mailboxes
even the Exchange Full Administrative.

We may first try to grant permissions for the administrators to access all
the mailboxes according to the instructions populated in the following
article:

How to Assign Service Account Access to All Mailboxes in Exchange Server
2003:
http://support.microsoft.com/?id=821897

Here are the main steps:

1. Start Exchange System Manager, and then locate the database you want to
have full mailbox access to.
2. Open the properties of this object, and then click the Security tab.

Note: If the Security tab doesn't appear, you can modify the registry key
to show it.

-- Click Start and then click Run.
-- In the Open box, type regedit, and then press ENTER.
-- In Registry Editor, locate the following subkey in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Exchange\EXAdmin
-- On the Edit menu, point to New, and then click DWORD Value.
-- Type ShowSecurityPage, and then press ENTER.
-- Press ENTER.
-- In the Edit DWORD Value dialog box, type 1 in the Value data box, and
then click OK.
-- Quit Registry Editor.

3. Grant your account full explicit permissions on the object, including
Receive As and Send As permissions.

In the meanwhile, please collect the following information if the issue
persists:

1. Reproduce the issue, capture the screen and sent to me at:
v-asun@xxxxxxxxxxxxxx

2. Collect the MPS Report for Exchange.

a) Download MPSRPT_Exchange.EXE from the following link:
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&displaylang=en

b) Double-click the executable file to start the report gathering tool, and
then accept the end-user licensing agreement (EULA). Note Please be patient
while MPS Reports collects data. The tool may appear to stop responding
(hang) because it may take from five to 15 minutes to collect the data.

c)> The tool creates a CAB file named "%COMPUTERNAME%_MPSReports_.CAB" in
the %systemroot%\MPSReports\Setup\Reports\Cab folder. The CAB file contains
the reports that the MPS Reporting Tool generated. If the tool does not
create the CAB file, copy all the files in the
%systemroot%\MPSReport\Setup\Reports folder to a compressed (zipped) file.
Note The %systemroot% folder is the folder where you installed the
operating system. By default, this is the C:\WINDOWS folder.

d) Send me the CAB file or the compressed (zipped) file to me.

For more information, please refer to the following article:

818742 Overview of the Microsoft Configuration Capture Utility (MPS_REPORTS)
http://support.microsoft.com/?id=818742

Thanks and have a nice day!

Best Regards,
Alan Sun
Microsoft Online Partner Support

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

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