Internet Mail Anywhere Program
From: sam (anonymous_at_discussions.microsoft.com)
Date: 05/25/04
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Date: Tue, 25 May 2004 12:51:24 -0700
This post may be in a wrong group.
We need to decide weather to change ISP or the email
program.
Please help decide if the vendor is correct on the issue.
Thanks
At 04:41 PM 23/04/04, you wrote:
>Thanks for your reply, I have attached a text file which
has a detail on the
>email properties. The recipient should/is XXXXX XXXXX (
Executive
>Director ) "XXXXX@XXXXXX.com". If you check the attached
she is listed
>there.
>
>We do receive email when it is directly addressed to her,
But problem occurs
>when she's been BCC or CC and/or with attachments. This
may be useful for
>diagnostics at your end. Please advise if you know of any
known issues.
Hello,
this problem is being caused by two things.
1) the fact that you are using a POP3 mailbox at your
service provider to
collect
email messages for later distribution. The POP3 mailbox
was never designed
to do this. It will cause problems for messages that are
BCC or send from
mailing lists as the POP3 mailbox can not handle these
messages correctly.
The best solution is to change to use an SMTP store and
forward type of
account.
Also called an SMTP gateway, SMTP relay or SMTP dialup
account. This does
not have these problems. Please talk to your ISP to find
out if they offer
these
types of accounts......
2) The version of the mail server you are using is too old
to understand the
new formats and changes made to emails and attachments
over the last
4 years. This is what causes some messages with
attachments to have
problems. The only way to fix this is to upgrade your
version of the mail
server.
You can purchase an upgrade license to the latest version
of the mail server
for a discount by going to
http://www.tnsoft.com/Upgrade_purchase.htm
regards
>
>At 01:52 PM 22/04/04, you wrote:
> >Please advise if there is a phone number where we can
reach technical
> >support. We are experiencing email problems on the
email program.
> >
> >The program is dectecting valid email as invalid email
addresses and move
> >them to postmaster.
>
>
>Hello,
>
> If the mail server is putting messages into the
postmaster mailbox
>then it is unable to find a local mailbox that matches
this email address.
>This is most often caused by a spelling mistake or other
such delivery
>type error. OR the message is being redirected to the
postmaster mailbox
>through the rules or smartPOP feature of the mail server.
>
>You should closely examine the messages that are ending
up in the
>postmaster mailbox to see what is happening to them.
>
>
>There is no phone number you can call into BUT if you
fill out the support
>request form located on our web site. We will contact you.
>
>regards
>
>
>
>
>
>
>
>
>Chris Krmpotic
>Customer Support
>True North Software, Inc.
>support@tnsoft.com http://www.tnsoft.com
>
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