Re: Exchange 2003 Setup Error: 0xC1037989

From: Artie Noel (anonymous_at_discussions.microsoft.com)
Date: 03/14/04 

Date: Sun, 14 Mar 2004 15:06:27 -0800

Well,

Write this one down...

I found MS KB Articles 318731
(http://support.microsoft.com/default.aspx?scid=kb;en-
us;318731&Product=exch2003)

Thsi article almost references the exact error we are
getting, almost. The article discussess setup failing,
but because of a COM+ issue. What made me keep
investigating this path was a single COM+ error in the App
log, which actually referenced the DTC service and
suggested verifying it running. Well, it wasn't, and I
couldn't start it.

Well, I'm installing in a cluster, and when you begin
Exchange setup, if on a clustered machine, you are
required to setup a DTC resource for the cluster. We had
done that after the first message, which setup will not
proceed, by the way.

OK so we create the resource, and as the documentation for
Cluster Exchange state (at least in the training manual),
all cluster resources should be moved to the non-
installing node, which they were.

That brings us to this error I made the post about. I
took a chance and failed the MS-DTC cluster resource to
the server i am installing (and getting the error on),
press the retry button, and viola!

Setup has completed successfully.

Now, I may have created a whol host of other issues, but I
guess only time will tell on that one.

Thanks for all of your help!

Artie

>-----Original Message-----
>All applications (including the Exchange Deployment
tools)
>are closed. Symantec AV was running, but I just stopped
>it's service and pressed the retry button. Same
results.
>Any other suggestions? I am considering pressing the
>Cancel button, and starting it over with the AV disabled.
>
>Also, I was checking the event logs from another server
on
>the Exchange 03 box and my DC's. The Exchange 03 box is
>showing lots of warning in the App log from WinMgmt,
>referencing providers using local system account. When I
>looked that up, i found articles stating that Windows
2003
>marks a warning for anything using the Local System
>account. All my DC logs are clean, and my ADC
connections
>are fine at the moment.
>
> Thanks for the suggestion, still searching...
>
>Artie
>>-----Original Message-----
>>Artie, did you have anything open while setup was
>running? Maybe the event
>>view or some other MMC? Was there an MMC process still
>running? Make sure
>>that they're gone and try again. Let us know what
>happens.
>>
>>
>>"Artie Noel" <anonymous@discussions.microsoft.com> wrote
>in message
>>news:ce2101c40a0a$a8b71ce0$a401280a@phx.gbl...
>>> Hello all,
>>> We are in the middle of our Exchange 2003
>deployment,
>>> and have bumped into the following error:
>>>
>>> "Setup failed while installing sub-component
>Miscellaneous
>>> Atom with error code 0xC1037989 (please consult the
>>> installation logs for a detailed description). You may
>>> cancel the installation or try the failed step again."
>>>
>>> There is a retry and a cancel button. I have retried
>>> twice.
>>>
>>> Our setup is as follows:
>>>
>>> We are co-exisitng with Exchange 5.5
>>>
>>> We are deploying a front-end/back-end scenerio.
>>>
>>> Two Dell PE 2650 Servers w/Windows Server 2003, EE
>>> (Factory Installed), using network Load balancing as
>front-
>>> end servers
>>>
>>> Two Dell PE6650 servers w/Windows Server 2003 EE
>(Factory
>>> Installed), Clustered in a two-node cluster using MSCS
>and
>>> Active/Passive mode
>>>
>>> Have installed first Exchange 2003 server on Front-end1
>>> server to allow setup to Join the exisitng 5.5 site.
>>>
>>> Began installation of first cluster node, and recieved
>>> above error. Retried, and failed. Canceled and then
>>> fully uninstalled Exchange 2003 from cluster node. Re-
>>> installed ASP.NET, IIS (NNTP, SMTP, WWW). Verified all
>>> cluster resources were assigned to cluster node that is
>>> not having Exchange 2003 installed.
>>>
>>> Began Exchange 2003 setup again, recieving same error
>>> (0xC1037989) in same place. Exchange 2003 setup has
NOT
>>> been attempted on second node of the cluster.
>>>
>>> The only info I have been able to find about this error
>>> references re-installing .NET Framework. The server
>>> already has .NET Framework 1.1 installed (integrated
>with
>>> windows 2003?), and I can not find the uninstall for
it.
>>> When I try to manually re-install dotnetfx.exe, I
>recieve
>>> an error stating it is already installed with the
>>> operating system.
>>>
>>> Below is partial output from Exchange Setup
>Progress.log:
>>>
>>> 15:28:32] Entering CBaseServiceAtom(Services
>>> Atom)::ScCreateAtomServices
>>> [15:28:32] Leaving CBaseServiceAtom(Services
>>> Atom)::ScCreateAtomServices
>>> [15:28:32] Entering CBaseAtom(Services
>Atom)::ScReinstall
>>> [15:28:32] Entering CBaseAtom(Services
>>> Atom)::ScRefreshRegistryKeys
>>> [15:28:32] Configuring registry entries for Services
>Atom
>>> [15:28:32] Entering CRegistryManager::ScProcessFile
>>> [15:28:32] ++++ Starting interpreter on file
>e:\setup\i386
>>> \exchange\services.ins ++++ -- ID:31258 --
>>> [15:28:32] Interpreting line <RegisterDLL:D:\Program
>>> Files\Exchsrvr\bin\cdo.dll> -- ID:31259 --
>>> [15:28:32] Leaving CRegistryManager::ScProcessFile
>>> [15:28:32] Leaving CBaseAtom(Services
>>> Atom)::ScRefreshRegistryKeys
>>> [15:28:32] Entering CBaseAtom(Services
>>> Atom)::ScRefreshMetabaseKeys
>>> [15:28:32] Creating IIS Metabase objects for Services
>Atom
>>> [15:28:32] Leaving CBaseAtom(Services
>>> Atom)::ScRefreshMetabaseKeys
>>> [15:28:32] Entering CBaseAtom(Services
>>> Atom)::ScRemoveShortcuts
>>> [15:28:32] Leaving CBaseAtom(Services
>>> Atom)::ScRemoveShortcuts
>>> [15:28:32] Entering CBaseAtom(Services
>>> Atom)::ScAddShortcuts
>>> [15:28:32] Leaving CBaseAtom(Services
>Atom)::ScAddShortcuts
>>> [15:28:32] Leaving CBaseAtom(Services
Atom)::ScReinstall
>>> [15:28:32] Leaving CBaseServiceAtom(Services
>>> Atom)::ScReinstall
>>> [15:28:32] Completed Reinstall of Services Atom sub-
>>> component
>>> [15:28:32] Beginning Reinstall of Web Forms sub-
>component
>>> [15:28:32] Entering CBaseServiceAtom(Web
>>> Forms)::ScReinstall
>>> [15:28:32] Entering CBaseServiceAtom(Web
>>> Forms)::ScCreateAtomServices
>>> [15:28:32] Leaving CBaseServiceAtom(Web
>>> Forms)::ScCreateAtomServices
>>> [15:28:32] Entering CBaseAtom(Web Forms)::ScReinstall
>>> [15:28:32] Entering CBaseAtom(Web
>>> Forms)::ScRefreshRegistryKeys
>>> [15:28:32] Configuring registry entries for Web Forms
>>> [15:28:32] Entering CRegistryManager::ScProcessFile
>>> [15:28:32] ++++ Starting interpreter on file
>e:\setup\i386
>>> \exchange\webforms.ins ++++ -- ID:31258 --
>>> [15:28:32] Interpreting line <RegisterDLL:D:\Program
>>> Files\Exchsrvr\exchweb\bin\exwform.dll> -- ID:31259 --
>>> [15:28:32] Interpreting line
>>> <OpenMachineKey:Software\Microsoft\Exchange> --
>ID:31259 --
>>> [15:28:32] Interpreting line <CreateKey:Forms> --
>>> ID:31259 --
>>> [15:28:32] Interpreting line <CloseKey:> -- ID:31259 --
>>> [15:28:32] Interpreting line
>>> <OpenMachineKey:Software\Microsoft\Exchange\Forms> --
>>> ID:31259 --
>>> [15:28:32] Interpreting line
>>> <ReplaceString:NameForE2K;D:\Program
>>> Files\Exchsrvr\exchweb\bin\exwform.dll> -- ID:31259 --
>>> [15:28:32] Interpreting line
>>> <ReplaceString:ResourceDllBasePath;D:\Program
>>> Files\Exchsrvr\res\> -- ID:31259 --
>>> [15:28:32] Interpreting line <CloseKey:> -- ID:31259 --
>>> [15:28:32] Interpreting line
>>> <OpenMachineKey:Software\Microsoft\Exchange\Setup> --
>>> ID:31259 --
>>> [15:28:32] Interpreting line
>>> <ReplaceString:BrowseCap.ini;D:\Program
>>> Files\Exchsrvr\bin\browscap.ini> -- ID:31259 --
>>> [15:28:32] Interpreting line <CloseKey:> -- ID:31259 --
>>> [15:28:32] Leaving CRegistryManager::ScProcessFile
>>> [15:28:32] Leaving CBaseAtom(Web
>>> Forms)::ScRefreshRegistryKeys
>>> [15:28:32] Entering CBaseAtom(Web
>>> Forms)::ScRefreshMetabaseKeys
>>> [15:28:32] Creating IIS Metabase objects for Web Forms
>>> [15:28:32] Leaving CBaseAtom(Web
>>> Forms)::ScRefreshMetabaseKeys
>>> [15:28:32] Entering CBaseAtom(Web
>Forms)::ScRemoveShortcuts
>>> [15:28:32] Leaving CBaseAtom(Web
>Forms)::ScRemoveShortcuts
>>> [15:28:32] Entering CBaseAtom(Web
Forms)::ScAddShortcuts
>>> [15:28:32] Leaving CBaseAtom(Web Forms)::ScAddShortcuts
>>> [15:28:32] Leaving CBaseAtom(Web Forms)::ScReinstall
>>> [15:28:32] Leaving CBaseServiceAtom(Web
>Forms)::ScReinstall
>>> [15:28:32] Completed Reinstall of Web Forms sub-
>component
>>> [15:28:32] Beginning Reinstall of Microsoft Exchange
WMI
>>> Providers sub-component
>>> [15:28:32] Entering CBaseServiceAtom(Microsoft Exchange
>>> WMI Providers)::ScReinstall
>>> [15:28:32] Entering CAtomWMIProv::ScCreateAtomServices
>>> [15:28:32] Leaving CAtomWMIProv::ScCreateAtomServices
>>> [15:28:32] Entering CBaseAtom(Microsoft Exchange WMI
>>> Providers)::ScReinstall
>>> [15:28:32] Entering CAtomWMIProv::ScRefreshRegistryKeys
>>> [15:28:32] Entering CBaseAtom(Microsoft Exchange WMI
>>> Providers)::ScRefreshRegistryKeys
>>> [15:28:32] Configuring registry entries for Microsoft
>>> Exchange WMI Providers
>>> [15:28:32] Entering CRegistryManager::ScProcessFile
>>> [15:28:32] ++++ Starting interpreter on file
>e:\setup\i386
>>> \exchange\wmiprov.ins ++++ -- ID:31258 --
>>> [15:28:32] Interpreting line <CreateProcess:D:\Program
>>> Files\Exchsrvr\bin;"D:\Program
>>> Files\Exchsrvr\bin\exmgmt.exe" /install;60000> --
>>> ID:31259 --
>>> [15:28:32] Process created ... waiting (60000)
>>> [15:28:32] Process has exited with 00000000
>>> [15:28:32] Interpreting line
>>> <CreateProcess:C:\WINDOWS\system32
>>> \WBEM;"C:\WINDOWS\system32\WBEM\mofcomp.exe" -
>>> class:forceupdate "C:\WINDOWS\system32
>>> \WBEM\msgtrk.mof";600000> -- ID:31259 --
>>> [15:28:33] Process created ... waiting (600000)
>>> [15:28:33] Process has exited with 00000000
>>> [15:28:33] Leaving CRegistryManager::ScProcessFile
>>> [15:28:33] Leaving CBaseAtom(Microsoft Exchange WMI
>>> Providers)::ScRefreshRegistryKeys
>>> [15:28:33] Leaving CAtomWMIProv::ScRefreshRegistryKeys
>>> [15:28:33] Entering CBaseAtom(Microsoft Exchange WMI
>>> Providers)::ScRefreshMetabaseKeys
>>> [15:28:33] Creating IIS Metabase objects for Microsoft
>>> Exchange WMI Providers
>>> [15:28:33] Leaving CBaseAtom(Microsoft Exchange WMI
>>> Providers)::ScRefreshMetabaseKeys
>>> [15:28:33] Entering CBaseAtom(Microsoft Exchange WMI
>>> Providers)::ScRemoveShortcuts
>>> [15:28:33] Leaving CBaseAtom(Microsoft Exchange WMI
>>> Providers)::ScRemoveShortcuts
>>> [15:28:33] Entering CBaseAtom(Microsoft Exchange WMI
>>> Providers)::ScAddShortcuts
>>> [15:28:33] Leaving CBaseAtom(Microsoft Exchange WMI
>>> Providers)::ScAddShortcuts
>>> [15:28:33] Leaving CBaseAtom(Microsoft Exchange WMI
>>> Providers)::ScReinstall
>>> [15:28:33] Leaving CBaseServiceAtom(Microsoft Exchange
>WMI
>>> Providers)::ScReinstall
>>> [15:28:33] Completed Reinstall of Microsoft Exchange
WMI
>>> Providers sub-component
>>> [15:28:33] Beginning Reinstall of Miscellaneous Atom
>sub-
>>> component
>>> [15:28:33] Entering CBaseServiceAtom(Miscellaneous
>>> Atom)::ScReinstall
>>> [15:28:33] Entering CBaseServiceAtom(Miscellaneous
>>> Atom)::ScCreateAtomServices
>>> [15:28:33] Leaving CBaseServiceAtom(Miscellaneous
>>> Atom)::ScCreateAtomServices
>>> [15:28:33] Entering CBaseAtom(Miscellaneous
>>> Atom)::ScReinstall
>>> [15:28:33] Entering CBaseAtom(Miscellaneous
>>> Atom)::ScRefreshRegistryKeys
>>> [15:28:33] Configuring registry entries for
>Miscellaneous
>>> Atom
>>> [15:28:33] Entering CRegistryManager::ScProcessFile
>>> [15:28:33] ++++ Starting interpreter on file
>e:\setup\i386
>>> \exchange\Misc.ins ++++ -- ID:31258 --
>>> [15:28:33] Interpreting line
>>> <CreateProcessSafe:e:\setup\i386
>>> \exchange\wmi;"e:\setup\i386
>>> \exchange\wmi\wmicons.exe" /s;4294967295> -- ID:31259 -
-
>>> [15:28:33] Process created ... waiting (-1)
>>> [15:28:36] Ignoring exit code 00000000
>>> [15:28:36] Interpreting line
><CreateProcessSafe:D:\Program
>>> Files\Exchsrvr\bin;regsvr32 /s exwmi.dll;60000> --
>>> ID:31259 --
>>> [15:28:36] Process created ... waiting (60000)
>>> [15:28:36] Ignoring exit code 00000000
>>> [15:28:36] Interpreting line
>>> <CreateProcessSafe:C:\WINDOWS\system32
>>> \WBEM;"C:\WINDOWS\system32
>>> \WBEM\mofcomp.exe" "C:\WINDOWS\system32
>>> \WBEM\exwmi.mof";600000> -- ID:31259 --
>>> [15:28:36] Process created ... waiting (600000)
>>> [15:28:36] Ignoring exit code 00000000
>>> [15:28:36] Interpreting line
>>> <CreateProcessSafe:C:\WINDOWS\system32
>>> \WBEM;"C:\WINDOWS\system32\WBEM\mofcomp.exe" -
>n:root\cimv2
>>> \applications\exchange "C:\WINDOWS\system32
>>> \WBEM\wbemcons.mof";600000> -- ID:31259 --
>>> [15:28:36] Process created ... waiting (600000)
>>> [15:28:37] Ignoring exit code 00000000
>>> [15:28:37] Interpreting line
>>> <CreateProcessSafe:C:\WINDOWS\system32
>>> \WBEM;"C:\WINDOWS\system32\WBEM\mofcomp.exe" -
>n:root\cimv2
>>> \applications\exchange "C:\WINDOWS\system32
>>> \WBEM\smtpcons.mof";600000> -- ID:31259 --
>>> [15:28:37] Process created ... waiting (600000)
>>> [15:28:37] Ignoring exit code 00000000
>>> [15:28:37] Interpreting line
><CreateProcessSafe:D:\Program
>>> Files\Exchsrvr\bin;"D:\Program
>>> Files\Exchsrvr\bin\exmgmt.exe" /install;60000> --
>>> ID:31259 --
>>> [15:28:37] Process created ... waiting (60000)
>>> [15:28:37] Ignoring exit code 00000000
>>> [15:28:37] Interpreting line
>>> <CreateProcessSafe:C:\WINDOWS\system32
>>> \WBEM;"C:\WINDOWS\system32\WBEM\mofcomp.exe" -
>>> class:forceupdate "C:\WINDOWS\system32
>>> \WBEM\exmgmt.mof";600000> -- ID:31259 --
>>> [15:28:37] Process created ... waiting (600000)
>>> [15:28:38] Ignoring exit code 00000000
>>> [15:28:38] Interpreting line
><CreateProcessSafe:D:\Program
>>> Files\Exchsrvr\bin;regsvr32 /s cdowf.dll;60000> --
>>> ID:31259 --
>>> [15:28:38] Process created ... waiting (60000)
>>> [15:28:38] Ignoring exit code 00000000
>>> [15:28:38] Interpreting line
><CreateProcessSafe:D:\Program
>>> Files\Exchsrvr\bin;regsvr32 /s cdowfevt.dll;60000> --
>>> ID:31259 --
>>> [15:28:38] Process created ... waiting (60000)
>>> [15:29:36] CreateProcess timed out before the spawned
>>> process completed! -- ID:31195 --
>>> [15:29:36] CInsParser::ScProcessLine
>>> (f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:1225)
>>> Error code 0XC1037989 (31113): An internal
>>> component is not responding.
>>> [15:29:36] Processing file 'e:\setup\i386
>>> \exchange\Misc.ins', at or near line 20
>>> (CreateProcessSafe:D:\Program
>>> Files\Exchsrvr\bin;regsvr32 /s cdowfevt.dll;60000) --
>>> ID:31111 -- CInsParser::ScProcessLine
>>> (f:\titanium\admin\src\libs\exsetup\hiddenw1.cxx:492)
>>> Error code 0XC1037989 (31113): An internal
>>> component is not responding.
>>> [15:29:36] Registry file name: 'e:\setup\i386
>>> \exchange\Misc.ins' CRegistryManager::ScProcessFile
>>>
>
(f:\titanium\admin\src\udog\setupbase\tools\regmgr.cxx:125)
>>> Error code 0XC1037989 (31113): An internal
>>> component is not responding.
>>> [15:29:36] Filename = '%sourcedir%\Misc'
>>> CBaseAtom::ScRefreshRegistryKeys
>>>
>
(f:\titanium\admin\src\udog\setupbase\basecomp\baseatom.cxx
>>> :1468)
>>> Error code 0XC1037989 (31113): An internal
>>> component is not responding.
>>> [15:29:36] CBaseAtom::ScReinstall
>>>
>
(f:\titanium\admin\src\udog\setupbase\basecomp\baseatom.cxx
>>> :1139)
>>> Error code 0XC1037989 (31113): An internal
>>> component is not responding.
>>> [15:29:36] Service = '' CBaseServiceAtom::ScReinstall
>>>
>
(f:\titanium\admin\src\udog\setupbase\basecomp\basesvcatom.
>>> cxx:247)
>>> Error code 0XC1037989 (31113): An internal
>>> component is not responding.
>>> [15:29:36] Leaving CBaseServiceAtom(Miscellaneous
>>> Atom)::ScReinstall
>>> [15:29:36] mode = 'Reinstall' (61955)
CBaseAtom::ScSetup
>>>
>
(f:\titanium\admin\src\udog\setupbase\basecomp\baseatom.cxx
>>> :842)
>>> Error code 0XC1037989 (31113): An internal
>>> component is not responding.
>>>
>>
>>
>>.
>>
>.
>