Re: Public email account to all staff members - how to track if member of staff has replied?
From: Lanwench [MVP - Exchange] (lanwench_at_heybuddy.donotsendme.unsolicitedmail.atyahoo.com)
Date: 02/27/05
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Date: Sat, 26 Feb 2005 23:10:51 -0500
Dave Smithz wrote:
> Public email account to all staff members - how to track if member of
> staff has replied?
>
> IN SUMMARY:
>
> Need to set up an office email system, where all staff have their own
> email addresses but also all staff see any emails sent to the main
> company email address (e.g. info@companyexample.com). Easy enough I
> know, but they also want to be able to tell if a member of staff has
> already replied to one of the emails that came to the main address
> (in the same way they can tell if they have replied to an email in
> their own outlook folders, i.e. a little arrow on the email
> indicating it has been replied to).
>
> What is the best way of going about to set this up?
Create all the mailboxes/users.
Create a new mailbox/user for the shared mailbox. Grant the other users
(ideally, a group) full mailbox access & send as rights to it.
See UniSent from www.ivasoft.biz for keeping sent items in one location.
Have all users open their own mailbox in outlook, and add the shared one as
an additional mailbox.
In OL2003, when they open up a message in the shared mailbox, a reply should
come from *that* address...
>
>
> FULL DETAILS:
>
> A friends office currently have all their staff using individual pop3
> email boxes collected by Outlook 2003 for their email. However, they
> want to change things so that when emails are sent to the company
> main email address, e.g. "info@company.com" they all get to see it
> but they also can have their own personal emails too.
Good - ditch POP. When you have Exchange, host all company.com mail directly
on the server. http://www.msexchange.org/tutorials/MF002.html
>
> All straight forward and there are a number of ways to go about this.
> However, one of the staff said at his old company, when he replied to
> one of the emails that came into the companies generic email address,
> not only would all staff get to see a copy, all staff could also see
> if someone had replied to it in Outlook because of the indication of
> the reply symbol on the email.
Perhaps they were opening the shared mailbox as their first mailbox, or were
logging into it in another profile as the *only* mailbox? Not sure...I have
never seen anything like that, and it isn't default behavior if you go with
the method I suggested above, which is how most folks I know do it.
> (A bit crude but it worked they say).
> Now I assume this would have been achieved though a shared .pst file
> (but tell me if I'm wrong).
You can't share PST files, so, there you go.
> Having only had a few hours crash course in exchange (Well Windows
> 2003 SBS actually) I am still quite unfamiliar.
>
> Going forward I am looking for good suggestions for an efficient
> sensible way of setting up their email.
>
> They do not actually own exchange server yet and if I can justify a
> purchase of Windows Server 2003 SBS I will recommend this, but if
> there are cheaper short term solutions just using a shared folder
> then please suggest these also. Generally they want to avoid having
> to ask around the office if anyone has replied to email X and who
> replied to email Y etc and they need a better system.
Then they need Exchange, and good training/policies. :)
Since you can't do what you wish (share mailboxes, etc) without Exchange,
and SBS2003 Standard is $599, well, I say it's worth it.
Of course, you do need a good centralized AV solution (including Exchange)
and backups, etc -
>
> I hope this makes sense and my lack of knowledge on this area is not
> making this sound over complicated.
You're fine. Don't worry. I do suggest you post in
microsoft.public.windows.server.sbs for more help with SBS stuff - you will
get a lot of help in there.
> Kind regards,
>
> Dave
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