RE: Stop: c000021a Unkown hard error
From: Terrence Tan [MSFT] (a-ttan_at_microsoft.com)
Date: 09/27/04
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Date: Mon, 27 Sep 2004 21:26:57 GMT
Make sure you have the appropriate boot.ini switches required for Exchange
2003
running on Windows Server 2003, such as /3GB and /userva.
815372 How to optimize memory usage in Exchange Server 2003
http://support.microsoft.com/?id=815372
810371 Using the /Userva Switch on Windows Server 2003-based computer that
are
http://support.microsoft.com/?id=810371
You may want to review this article.
822894 Jet Database Does Not Work Correctly During a Backup or During a
Content
http://support.microsoft.com/?id=822894
Also are you seeing errors in the event log, specifically event ids 9, 11,
50, and 51?
***
Terrence Tan
Server Setup Team
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--------------------
<From: "J" <J@email.com>
<Subject: Stop: c000021a Unkown hard error
<Date: Fri, 24 Sep 2004 13:47:38 -0700
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<Hello all,
<
<Thanks to anyone who responds to this post.
<
<I have a Compaq DL 380 G2 thats running W2k3 Std. and E2k3 Enterprise Sp1.
<I'm getting the following error "Stop: c000021a Unkown hard error". This
<message is folllowed by either the system rebooting or this morning the
<system stops at a blue screen displaying the above message. I have set the
<startup properties to not automatically reboot as i needed to get the error
<message as nothing is indicated in the event logs other then "the system
was
<shutdown unexpectidly". I also set the system to do a complete memory dump,
<which is not happening. I made sure to have a page file on the c dirve
which
<is set to have the page file size managed by windows. I also removed the
<page file from any other drives.
<
<I already have had to rebuild the Exchange db once because of the crash.
<
<Orignally I believed the error to be hardware related and had Compaq come
<out yesterday and replace the system board, scsi backplane, and scsi array
<controller. All were replaced except the array controller as it was doa and
<will be replaced as soon as another part is shipped.
<
<The firmware for the bios, scsi array controller, and hard drives have all
<been updated. The scsi array driver has been reinstalled as i was told by
<Compaq tech support that MS sometimes overwrites/corrupts driver during a
<windows update/service pack.
<
<My next step is to call Compaq and have the array controller expidited.
<
<I haven't installed anything on this machine other then MS updates since
<this server has gone online in late June. (The recent MS updates of the
last
<two weeks haven't been installed).
<
<The system also has the following apps installed
<McAfee Groupshield 6 Sp1 with post Sp1 hotfix
<McAfee Virusscan 7.1
<Veritas backupexec remote windows agent
<Diskeeper 7.0 build 430 (Which is not scheduled to run automatically)
<W2k3 Resource kit
<W2k3 Support tools
<
<
<The system seems to crash during major disk usage. I can make the system
<crash during the veritas backup. I then tried to perform a MS backup of the
<Information Store which also made the system crash. I have also tried to do
<a offline backup of the information store which also made the system crash.
<
<If anyone has any ideas of what is happening I would appreciate any help.
<
<J
<
<
<
<
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