RE: Exchange 2003 upgrade affects Free/busy

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• In reply to: Tom Edelbrok: "Exchange 2003 upgrade affects Free/busy"
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Date: Tue, 10 Aug 2004 02:22:42 GMT

Hi Tom,

Thanks for your posting here.

According to the information in the post, this issue appears on several
accounts, so it may be related to the client issue or corrupted mailbox.

Therefore, I suggest you perform the following steps on the problematic
clients to narrow down the issue:
Note: I assume you are using Outlook 2003. If you are using other version
of Outlook, the steps will be a little different.

1. Using CleanFreeBusy switch
-----------------------
a. Log on the accountant machine, click Start, and then click Run.
b. In the Open box, type outlook.exe /cleanfreebusy, and click OK.
c. Test the issue again.

2. New Outlook profile
=============
Please create a new profile to isolate the issue.
For the steps on how to create a new profile, refer to the following
Microsoft Knowledge Base (KB) article:

829918 How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

3. Outlook Safe Mode
=================
a. Click Start, and then point to Programs.
b. Press CTRL while you click the shortcut for Outlook that you want to
start.
c. Hold down CTRL until you receive a message similar to the following:
"Outlook has detected that you are holding down the CTRL key. Do you want
to start Outlook in safe mode?" Click Yes.

4. Testing Other Accounts and Clients
====================
Please configure the problematic account on another proper working Outlook
client, and check the results. Also, setup a proper working account on the
problematic client and check if the behavior can be reproduced.

If the issue is able to be reproduced on other Outlook clients, the mailbox
for the account may be corrupted. Please perform the following instructions
to recreate the problematic mailbox:

a. Use Outlook or exmerge tool to export mailbox to PST file.

To use the Import and Export Wizard in Outlook:
        a. On the File menu in Outlook, click Import and Export.
        b. Under "Choose an action to perform", click "Export to a personal folder
file (.pst)", and then click Next.
        c. Click to select the MAPI folder that you want to share, and then click
Next.
        d. Save the PST file.

To use Exmerge, refer to the following article:
174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
Information
http://support.microsoft.com/?id=174197

b. Open the PST file from some other Outlook client to verify if we can
access inbox in the PST file.

c. If the PST file is good, go to ADUC (Active Directory Users and
Computers), right-click the problematic user and then click Exchange tasks.
Select remove exchange attributes.

d. Right-click the user again and then click Exchange tasks. Select create
mailbox.

e. Import PST back into mailbox using Exmerge or Outlook.

Hope this helps. Have a nice day!

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
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--------------------
     |From: "Tom Edelbrok" <anonymous@anonymous.com>
     |Newsgroups: microsoft.public.exchange.misc
     |Subject: Exchange 2003 upgrade affects Free/busy
     |Lines: 20
     |X-Priority: 3
     |X-MSMail-Priority: Normal
     |X-Newsreader: Microsoft Outlook Express 6.00.2800.1409
     |X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409
     |Message-ID: <_zPRc.74862$T_6.10909@edtnps89>
     |Date: Mon, 09 Aug 2004 18:42:02 GMT
     |NNTP-Posting-Host: 209.52.142.113
     |X-Trace: edtnps89 1092076922 209.52.142.113 (Mon, 09 Aug 2004
12:42:02 MDT)
     |NNTP-Posting-Date: Mon, 09 Aug 2004 12:42:02 MDT
     |Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA03.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP0
8.phx.gbl!newsfeed00.sul.t-online.de!t-online.de!border2.nntp.dca.giganews.c
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net!newsfeed.telus.net!edtnps89.POSTED!53ab2750!not-for-mail
     |Xref: cpmsftngxa06.phx.gbl microsoft.public.exchange.misc:111930
     |X-Tomcat-NG: microsoft.public.exchange.misc
     |
     |We recently migrated our e-mail server from Echange 5.5 SP3 to
Exchange
     |2003. Everything went well. However, for 3 people out of about 70 we
get a
     |message popping up every half hour or so saying:
     |
     |"Unable to update public free/busy data. The contents of this public
folder
     |are currently unavailable. Either the Microsoft Exchange Server
computer
     |servicing this public folder is down or the public folder has not been
     |replicated to this site. See your administrator."
     |
     |Note that I can still access all the public folders that I could
prior to
     |the migration (Exchange 2003 was built on a completely new machine,
then
     |everthing was migrated from the old server).
     |
     |Any ideas what is causing this or how to fix it?
     |
     |Thanks for help in advance,
     |
     |Tom
     |
     |
     |

• Previous message: Gordon Ryan: "Re: IMAP and POP3 over SSL?"
• In reply to: Tom Edelbrok: "Exchange 2003 upgrade affects Free/busy"
• Messages sorted by: [ date ] [ thread ]