Re: Unable to open some older messages

From: Matthew Byrd [MSFT] (matbyrd_at_online.microsoft.com)
Date: 04/21/04 

Date: Wed, 21 Apr 2004 11:25:09 -0400

Hi Darragh,

If we are dealing with corruption it is limited to the items in question I
am sure. My only other recommendation would be to just delete them from the
store and not worry about it.

Sorry I could not help more, 

-- 
Matthew Byrd
Microsoft PSS
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
This posting is provided "AS IS" with no warranties, and confers no rights.
"Darragh O'Kelly" <anonymous@discussions.microsoft.com> wrote in message
news:176d01c426c0$291bca80$a501280a@phx.gbl...
> Hi Matt,
>
> One of the client's is actually using Outlook2003 and the
> issue also happens when the user is accessing the mailbox
> via OWA so I'm inclined to think that there's something
> amiss with my information store. What worries me is that
> it might spread!
>
> Thnks for your help in any case.
>
> Regards,
>
> Darragh.
>
>
> >-----Original Message-----
> >Hi Darragh,
> >
> >From some research it looks like this might be a known
> issue with the
> >outlook client.  I recommend ensuring that you are
> running Office 2000
> >Service Pack 3.
> >
> >326585 OFF2000: Overview of Office 2000 Service Pack 3
> >http://support.microsoft.com/?id=326585
> >
> >This should hopefully address your issue.
> >
> >Let me know,
> >
> >-- 
> >Matthew Byrd
> >Microsoft PSS
> >
> >When responding to posts, please "Reply to Group" via
> your newsreader so
> >that others may learn and benefit from your issue.
> >
> >This posting is provided "AS IS" with no warranties, and
> confers no rights.
> >
> >"Darragh O'Kelly" <someone@microsoft.com> wrote in
> message
> >news:%23Eix3XZIEHA.580@TK2MSFTNGP12.phx.gbl...
> >> Hi Matthew,
> >>
> >> Thanks for the suggestions.  I've followed that course
> of action now that
> >I
> >> have the users of the system for the evening however
> it doesn't appear to
> >> have fixed the issue. The database was successfully
> defragmented and now
> >> takes up less space as would be expected. ISINTEG
> repaired a few errors
> >but
> >> a lot fewer than I would have expected given the
> number of messages that
> >are
> >> causing problems. I've kept up my research however I
> haven't a clue where
> >to
> >> go next! Any other ideas? For some reason I feel that
> the data is still
> >> there........hope springs eternal!
> >>
> >> regards,
> >>
> >> Darragh
> >>
> >>
> >> "Matthew Byrd [MSFT]" <matbyrd@online.microsoft.com>
> wrote in message
> >> news:OsykXdWIEHA.364@TK2MSFTNGP11.phx.gbl...
> >> > Hi Darragh,
> >> >
> >> > It sounds like you might have some logic pointer
> issues in the database.
> >> If
> >> > you are running E2k3 Enterprise then I would
> recommend the following
> >> action
> >> > plan to possibly correct the issue.
> >> >
> >> > 1) Create a new store on the E2k3 server
> >> > 2) Move the affected users to the new store
> >> > 3) Dismount the store and then run the following
> commands on the
> >> dismounted
> >> > store
> >> > 4) Defrag the store "eseutil /d <database name>"
> >> > 5) Run a logic repair "isinteg -s <servername> -fix -
> test alltests" run
> >> this
> >> > command until there are 0 fixes reported.
> >> > 6) Test with the users mailboxes
> >> > 7) Move the users back to the old store
> >> >
> >> > Once the completes mount the database (may need to
> check the box this
> >> > database can be overwritten by a restore).
> Hopefully this will correct
> >> your
> >> > issue.  Most likely this will correct the issue by
> removing the affected
> >> > email message.  If they are damaged it is most
> likely that the message
> >> > actually does not exist in the database any more you
> are just seeing a
> >> > pointer that was not cleaned up properly for what
> ever reason.
> >> >
> >> > If you are not running the Enterprise addition of
> Exchange then you will
> >> > need to perform the above command on the current
> Exchange store that
> >> > contains the affected users.
> >> >
> >> > Hope this Helps,
> >> >
> >> > --
> >> > Matthew Byrd
> >> > Microsoft PSS
> >> >
> >> > When responding to posts, please "Reply to Group"
> via your newsreader so
> >> > that others may learn and benefit from your issue.
> >> >
> >> > This posting is provided "AS IS" with no warranties,
> and confers no
> >> rights.
> >> >
> >> > "Darragh O'Kelly"
> <anonymous@discussions.microsoft.com> wrote in message
> >> > news:1c03801c42142$ea850200$a101280a@phx.gbl...
> >> > > Hi,
> >> > >
> >> > > I am using a Exchange2003 with 25 mailboxes. Two
> my users
> >> > > are reporting that they are unable to open some of
> their
> >> > > older mail however I can't see any pattern
> emerging. The
> >> > > message they receive is "Can't open this item.
> Could not
> >> > > complete the operation because the service
> provider does
> >> > > not support it."
> >> > >
> >> > > It is as if the mail store was off-line however it
> isn't!
> >> > > Is it possible that there is some corruption in the
> >> > > Information Store?
> >> > > The users are both using Outlook 2000 to access
> their
> >> > > mailboxes and I have checked to see if the mail is
> >> > > accessible using OWA - it isn't! I've done a fairly
> >> > > thorough search of the Knowledge Base without any
> >> > > brekthrough so any suggestions would be
> appreciated.
> >> > >
> >> > > regards,
> >> > >
> >> > > Darragh/
> >> >
> >> >
> >>
> >>
> >
> >
> >.
> >

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