Re: Managing multiple Exchange Accounts by one user

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From: Lanwench [MVP - Exchange] (lanwench_at_heybuddy.donotsendme.unsolicitedmail.atyahoo.com)
Date: 03/26/04 

Date: Fri, 26 Mar 2004 10:08:10 -0500

Why not set up the mailbox so everyone has full access (including Send As
rights), have each user open up that mailbox as a secondary mailbox in
Outlook, and see www.ivasoft.biz for some add-ins that make it easier to
keep sent items in one place as well as reply 'from' the appropriate address
if need be?

Andrew H wrote:
> I have a client who is running Exchange 2003/Outlook 2003 (new
> installation)
>
> They have a customer service email account that is listed on all their
> marketing devices.
>
> The email account in the past has been managed separately by a small
> group who each had the pop3 account (OE) setup on their desk so that
> everyone could have access to the email inbox/sent items They want to
> make sure that they see all the reply's from the account which they
> would normally do through a "sent" folder.
>
> I thought it would be logical to create a distro group with that email
> address and let the messages flow to each member where they could
> respond as they needed. The company is so uptight about tracking the
> replies that this solution is not sufficient. They want to be able to
> send and receive as the customer service account and also send and
> receive from their individual accounts so everyone knows what is
> going on with that account. (separate outlook boxes) . I have tried
> everything. If anyone could offer a good solution it would be
> wonderful since this is the companies main pipe to their customers..
>
>
>
> thanks
>
> Andrew Holmes

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