Re: Outlook requesting data...blablabla MY SOLUTION

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

From: Ray (reply_in_at_news.only)
Date: 05/10/04 

Date: Sun, 9 May 2004 20:04:36 -0400

It's a performance issue. If Entrust works like Symantec, it will not allow
an attachment to be accessed unless it has been scanned. Outlook tries to
access an attachment that hasn't been scanned, so Entust blocks the access
until it can be scanned. The scanning takes more than five seconds, so the
dialog pops up.

Background scanning should scan all attachments so that an end user can
never attempt to access an unscanned attachment, eliminating the delay. With
Symantec, we had to increase the number of threads from 3 to 6 as we have
substantially more users than you. Background scanning does impact
performance, but perhaps that evil is preferable to the dialog box evil.

Ray

"Charles" <anonymous@discussions.microsoft.com> wrote in message
news:7D165E03-F27F-489E-B044-8308ADB52FD1@microsoft.com...
> Hey ! I finaly found a solution concerning the "Outlook is requesting
data..." pop-up window.
> My setup is :
> Exchange 5.5 SP4 with all post-sp4 fix on a proliant 3000 dual PII 300 512
RAM Raid 5 server
> About 50 mailbox
> Private store = 1gig
> Public store = 200 meg
> 100 Mbps network
> Client are using outlook xp and 2003 on windows 2k pro or xp pro
> ETRUST INOCULATEIT 6.0 SP2 WITH EXCHANGE OPTION INSTALLED ON THE
ERVER -- this is the important line --
>
>
> I don't know why *** since about 3 month my clients start getting the
pop-up window saying that outlook is waiting for exchange to transfert
data....I read about 500 white papers, newsgroup posts, kb articles, books,
exchange 5.5 super performance tuning optimization guru registry key tricks
tips, perfmon counters, netmon and etherreal sniffing logs etc....BUT WITH
ABSOLUTLY NO LUCK.
>
> FINALLY, just about 30 minutes ago, I turned on the "background scanning"
option in the email option for etrust on my server. After that i tried to
restarted the 3 etrust service and the server crashed while stoping one of
those (haha very funny), maybe a coincidence, reboot the server and NOW ALL
IS WORKING OK !!! No more lag while reading emails.
>
> The funiest thing is that computer associates (etrust) recommends to turn
off the option about background scanning...
>
> Hope this can help other it workers !
>
> Beer time !!!
>
> Charles
>

Quantcast