Re: Exchange user cannot login via outlook

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If machines are being disjoined fromt he domain, then you have a Windows domain problem, not an Exchange problem.

My suspicion about two domains is that you have domain controllers that you think are in the same domain that aren't talking to each other, i.e., a replication problem.
--
Ed Crowley MVP
"There are seldom good technological solutions to behavioral problems."
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"Baron Thener" <BaronThener@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:C44E94A5-319A-40D7-90CA-26E546981ECD@xxxxxxxxxxxxxxxx
Dear Ed, Thanks for the answer.

Domain admins don't have rights to open everyone's mail by default. In
fact, by default, that group is specifically denied access.

==> Yes, the do but we give the acces for several admins for companies trade
secretsion matter.

Please describe the exact sequence of what users do and exactly what error
message they get.

==> the first error was several of the users cannot login to the domain with
error messege the domain controller is not available. this matter also solved
by unjoin and rejoin the domain. but after this couple of weeks the problem
changes. the can login to the domain but the cannot login to the Outlook.
Outlook just asking for credential as if user input wrong user name and
password.

I'm suspicious that you might have two domains. Perhaps one of your domain
controllers thinks it's the sole DC for its domain. But I can't tell you
this for sure. To verify this check that all three DCs are properly
replicating with each other.

==>We do have a different domain name, for analogy if i want user to join
the domain i will input "abc" at the user computer properties for joining
domain and automatically the domain controller will cange abc into "def.com"
not "abc.com". But if this is the matter, our system already running for more
than 7 years but this issue just come recently. fo your information also we
have more than 20 subdomains under this domain.

Thanks before.

Thener


"Ed Crowley [MVP]" wrote:

Comments inline.
--
Ed Crowley MVP
"There are seldom good technological solutions to behavioral problems."
..

"Baron" <Baron@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:A85E404D-AE1D-4B19-9D3E-6094004F418E@xxxxxxxxxxxxxxxx
> Dear all, sorry if I post in the wrong newsgroup.
> Currently our company using microsoft exchange server 2003, for this
> couple
> of weeks some of our user complaining that they cannot login to their
> email
> account using outlook. at first we tought they forget or mispell their
> password, but after resetting the password or using and domain admin
> password. we still cannot open the email.

Domain admins don't have rights to open everyone's mail by default. In
fact, by default, that group is specifically denied access.

> After we tried to unjoin and rejoining the domain the email client work
> fine. but this matter has been going on over and over for some users

Please describe the exact sequence of what users do and exactly what error
message they get.

> Currently our DC using Windows 2003, we have 3 DC, our exchange is > running
> also in windows server 2003. our outlook client is using outlook 2003 > and
> 2007 either one is having the same problems. is it the exchange or the
> Domain controller who experiencing error?

I'm suspicious that you might have two domains. Perhaps one of your domain
controllers thinks it's the sole DC for its domain. But I can't tell you
this for sure. To verify this check that all three DCs are properly
replicating with each other.

>
> best regards,
>
> baron



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