Re: owa error - problem occured while trying to use your mailbox.

This exception may occur if the Allow inheritable permissions check box is not selected on the user object or on the OU container in Active Directory Users and Computers.

You should also verify that the Exchange Servers group appears on the Security tab of the top-level domain container. This security group is required on the top-level container and must be propagated to each organizational unit that includes users before users can successfully log on to Outlook Web Access.

Before You Begin
To perform this procedure, the account you use must be delegated membership in the Domain Administrators group.

For more information about permissions, delegating roles, and the rights that are required to administer Microsoft Exchange Server 2007, see Permission Considerations.

Procedure
To use Active Directory Users and Computers to set permissions for users and organizational units
1.- Open the Active Directory Users and Computers snap-in.

2.- On the View menu, click Advanced Features.

3.- Open the properties of a user who cannot log on to Outlook Web Access.

4.- Click the Security tab, and then click Advanced.

5.- Select the Allow inheritable permissions check box if it has not already been selected.

6.- Repeat steps 3 through 5 for each organizational unit between the user object and the top-level container.

7.- Allow time for replication to occur.


--
Jorge Patricio Díaz Guzmán
MVP
blog: http://www.jpdg.cl




"Penny Miller" <Penny.Miller@xxxxxxxxxxxxxxx> escreveu na mensagem news:46832E47-AAC9-4180-A97F-FC6F7A0A9FDB@xxxxxxxxxxxxxxxx
Ex2k7sp1

I have a user that can't logon to her email using OWA, she receives the following error;

A problem occured while trying to use your mailbox. Please contact tech support for your organization.

Exception
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: There was a problem accessing Active Directory.

Call stack
Microsoft.Exchange.Data.Storage.ExchangePrincipal.Save()
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchLanguagePostLocally(OwaContext owaContext, OwaIdentity logonIdentity, CultureInfo culture, String timeZoneKeyName, Boolean isOptimized)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchLanguagePostRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.PrepareRequestWithoutSession(OwaContext owaContext, UserContextCookie userContextCookie)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.InternalDispatchRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchRequest(OwaContext owaContext)
System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Inner Exception
Exception type: Microsoft.Exchange.Data.Directory.ADOperationException
Exception message: Active Directory operation failed on SENTINEL1.CO.CHELAN.WA.US. This error is not retriable. Additional information: Insufficient access rights to perform the operation. Active directory response: 00002098: SecErr: DSID-03150A45, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0

Call stack
Microsoft.Exchange.Data.Directory.ADSession.AnalyzeDirectoryError(PooledLdapConnection connection, DirectoryRequest request, DirectoryException de, Int32 totalRetries, Int32 retriesOnServer)
Microsoft.Exchange.Data.Directory.ADSession.ExecuteModificationRequest(ADRawEntry entry, DirectoryRequest request, ADObjectId originalId)
Microsoft.Exchange.Data.Directory.ADSession.Save(ADObject instanceToSave, IEnumerable`1 properties)
Microsoft.Exchange.Data.Storage.ExchangePrincipal.Save()

Inner Exception
Exception type: System.DirectoryServices.Protocols.DirectoryOperationException
Exception message: The user has insufficient access rights.

Call stack
System.DirectoryServices.Protocols.LdapConnection.ConstructResponse(Int32 messageId, LdapOperation operation, ResultAll resultType, TimeSpan requestTimeOut, Boolean exceptionOnTimeOut)
System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout)
Microsoft.Exchange.Data.Directory.PooledLdapConnection.SendRequest(DirectoryRequest request, LdapOperation ldapOperation)
Microsoft.Exchange.Data.Directory.ADSession.ExecuteModificationRequest(ADRawEntry entry, DirectoryRequest request, ADObjectId originalId)


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  • Re: OWA access to Exchange 2007
    ... Exception message: There was a problem accessing Active Directory. ... owaContext, OwaIdentity logonIdentity, CultureInfo culture, String ... connection, DirectoryRequest request, DirectoryException de, Int32 ...
    (microsoft.public.exchange.clients)
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    ... Exception message: There was a problem accessing Active Directory. ... owaContext, OwaIdentity logonIdentity, CultureInfo culture, String ... connection, DirectoryRequest request, DirectoryException de, Int32 ...
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