RE: Intermittent problem accessing resource and delegated calendars

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Hello Matt,

Thank you for posting here.

According to your description, I understand that one user sometime unable
access meeting room and shared calendar. If I have misunderstood the
problem, please don't hesitate to let me know.

Based on my research, this issue only happen on one user, I suggest we try
the following steps to see if we can resolve this issue:

1. Please try to access the meeting room and shared calendar thru OWA. Does
the issue happen again?

2. Please logon the problematic user account to another workstation, and
create a new profile of Outlook. Then, try to access the meeting room and
shared calendar. Does the issue happen again?

3. If the issue persists, I suggest we try to reset the user's Exchange
attributes to see if it help:

Recreate the mailbox attributes.
=========================

A. Use Outlook or exmerge tool to export mailbox to PST file.

To use the Import and Export Wizard in Outlook:
a. On the File menu in Outlook, click Import and Export.
b. Under "Choose an action to perform", click "Export to a personal folder
file (.pst)", and then click Next.
c. Click to select the MAPI folder that you want to share, and then click
Next.
d. Save the PST file.

To use Exmerge, refer to the following article:
174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
Information
http://support.microsoft.com/?id=174197

B. Open the PST file from some other Outlook client to verify if we can
access inbox in the PST file.

C. If the PST file is good, go to ADUC (Active Directory Users and
Computers), right-click the problematic user and then click Exchange tasks.
Select remove exchange attributes.

D. Right-click the user again and then click Exchange tasks. Select create
mailbox.

E. Log on the mailbox and import PST back into mailbox using Exmerge or
Outlook.

If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:

1. Does this issue happen on all client computers or individual client?

2. Does this issue happen on all Exchange users or individual user?

3. What's edition of your Exchange server?

4. What's edition of your client Outlook?

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

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--------------------
| Thread-Topic: Intermittent problem accessing resource and delegated
calendars
| thread-index: AcglGnkgVYvAgwPvTke82E+IcDxYEg==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?TWF0dA==?= <mattk@xxxxxxxxxxxxxx>
| Subject: Intermittent problem accessing resource and delegated calendars
| Date: Mon, 12 Nov 2007 02:55:01 -0800
| Lines: 26
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|
| Hi,
|
| We have a strange issue with a user who is accessing a combination of
| resource and delegated calendars.
|
| After starting Outlook, the user is able to access one of the meeting
room
| calendars but it fails to open others. They can close this room and then
| reopen it but none of the others work during that session.
|
| If they restart Outlook, they are then able to get into a different a
| meeting room but then others fail as above.
|
| They are still able to access the calendars for several people who have
| given them delegate access. They have never had a problem with one of
them
| but the others have intermittent access issues, much like the meeting
rooms,
| except that they can normally access more than one at a time before the
| problem occurs.
|
| The error message received when trynig to access a calendar which fails
is
| along the lines of "Calendar folder could not be found", "Operation
failed".
|
| Any ideas on why this is occurring and how to troubleshoot and resolve?
|
| Thanks
| Matt
|
|

.

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