Re: MAPI profile configuration error

Tech-Archive recommends: Fix windows errors by optimizing your registry

Hi Ashish,

I am glad to know the problem is resolved. You did good job.

I'd like to provide additional information for you.

Signature Verification Is Not Successful When You Use a Signing Certificate
That Is Part of a Certificate Chain
http://support.microsoft.com/kb/818347/en-us

Client Hangs When You Attempt to View Certificate Chain If Certificate
Authority Is Not Available
http://support.microsoft.com/kb/272994/en-us

Hope above information helps.

For your second question, please understand that our newsgroup is an issue
based service, meaning we usually respond to one question/issue per post.
This will lessen the confusion for both of us, as well as ensure that our
results are accurate and not a result of a test for a different question.
Therefore, it is recommended you create a new thread so that the dedicated
MS engineer can help you on it. Thank you for your understanding!

I appreciate your time and cooperation.


Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

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Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<From: "Ashish Sharma" <ashisharma@xxxxxxxxxxxxxxx>
<References: <eu84kYOUHHA.528@xxxxxxxxxxxxxxxxxxxx>
<OrGvBqUUHHA.2256@xxxxxxxxxxxxxxxxxxxx>
<kCOf4xaUHHA.1828@xxxxxxxxxxxxxxxxxxxxxx>
<#W75GC$UHHA.2256@xxxxxxxxxxxxxxxxxxxx>
<TXVwWqUWHHA.3548@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: Re: MAPI profile configuration error
<Date: Mon, 26 Feb 2007 10:53:53 +0530
<Lines: 331
<X-Priority: 3
<X-MSMail-Priority: Normal
<X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
<X-RFC2646: Format=Flowed; Original
<Message-ID: <#$s#0YWWHHA.4964@xxxxxxxxxxxxxxxxxxxx>
<Newsgroups: microsoft.public.exchange.clients
<NNTP-Posting-Host: egress-del1.globallogic.com 61.246.177.137
<Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.clients:940
<X-Tomcat-NG: microsoft.public.exchange.clients
<
<Hi Robert,
<
<Thanks for the update. I have fixed the probelm. This was releated to
<Certificate chain. I downloaded certificate chain and problem is fixed.
<However, i am facing a strange problem after this. My free/busy
information
<is not updated and the free/busy information button is grayed our under
<tools-->send/receive. Please excue me if this is wrong place or thread to
<ask.
<
<Thanks
<Ashish
<"Robert Li [MSFT]" <v-robeli@xxxxxxxxxxxxxxxxxxxx> wrote in message
<news:TXVwWqUWHHA.3548@xxxxxxxxxxxxxxxxxxxxxxxxx
<> Hi Ashish,
<>
<> I am sorry for the delay response.
<>
<> Please take the following steps to narrow down the problem:
<>
<> Step 1: Let's use RPCPing to see the result returned, can you ping the
<> Exchange server successfully?
<> rpcping -t ncacn_http -s servername -o RpcProxy=proxyserver.company.com
-P
<> "user,domain,*" - I "user,domain,*" -H 1 -u 10 -a connect -F 3 -v 3 -E -R
<> none
<>
<> For more information, please refer to:
<> How to Use the RPC Ping Utility to Troubleshoot Connectivity Issues with
<> the Exchange Over the Internet Feature in Outlook 2003
<> http://support.microsoft.com/?id=831051
<>
<> If the problem still exists, please kindly send me the MPS Report for
<> further research.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
<> the
<> "Notify me of replies" box to receive e-mail notifications when there are
<> any updates in your thread. When responding to posts via your newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
<> doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly. Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
<> rights.
<>
<> --------------------
<> <From: "Ashish Sharma" <ashisharma@xxxxxxxxxxxxxxx>
<> <References: <eu84kYOUHHA.528@xxxxxxxxxxxxxxxxxxxx>
<> <OrGvBqUUHHA.2256@xxxxxxxxxxxxxxxxxxxx>
<> <kCOf4xaUHHA.1828@xxxxxxxxxxxxxxxxxxxxxx>
<> <Subject: Re: MAPI profile configuration error
<> <Date: Mon, 19 Feb 2007 12:08:51 +0530
<> <Lines: 211
<> <X-Priority: 3
<> <X-MSMail-Priority: Normal
<> <X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
<> <X-RFC2646: Format=Flowed; Original
<> <Message-ID: <#W75GC$UHHA.2256@xxxxxxxxxxxxxxxxxxxx>
<> <Newsgroups: microsoft.public.exchange.clients
<> <NNTP-Posting-Host: egress-del1.globallogic.com 61.246.177.137
<> <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.clients:841
<> <X-Tomcat-NG: microsoft.public.exchange.clients
<> <
<> <Hi Robert,
<> <
<> <1. I am connecting Exchange via RPC over HTTP
<> <2. All users have same problem
<> <3. We do not have ISA
<> <
<> <On lan everything is working fine because i am connecting to Backend
<> <Exchange Server, but when i try to connect to front end server over
<> internet
<> <i get the message "Trying to Connect". I have configured the outlook
<> client
<> <and Exchange server as detailed in the docs and i can very well open the
<> URL
<> <https://webmail.domain.com/rpc and
<> <https://webmail.domain.com/rpc/rpcproxy.dll without any certificate
<> error.
<> <When i run outlook with /rpcdiag to understand the behaviour, it says
<> <connecting to MAIL, Directory and Referral.
<> <
<> <Thanks
<> <Ashish
<> <
<> <
<> <"Robert Li [MSFT]" <v-robeli@xxxxxxxxxxxxxxxxxxxx> wrote in message
<> <news:kCOf4xaUHHA.1828@xxxxxxxxxxxxxxxxxxxxxxxxx
<> <> Hi Ashish,
<> <>
<> <> Thanks for posting in our newsgroup.
<> <>
<> <> From your description, I know that when you try to configure MAPI
<> profile,
<> <> you get the error "The connection to the Microsoft Exchange Server is
<> <> unavailable. Outlook must be online or connected to complete this
<> action."
<> <> If I am off-base, please don't hesitate to let me know.
<> <>
<> <> Please let me know the following to make the situation more clearly:
<> <>
<> <> 1. Do you configure Outlook to connect Exchange via RPC over http or
<> LAN?
<> <> 2. Do all the users or some of them have this problem?
<> <> 3. Do you have ISA installed in the network?
<> <>
<> <> If you configure Outlook to connect to Exchange server via LAN,
please
<> do
<> <> the following:
<> <>
<> <> Step 1: If Outlook connect Exchange server via LAN, you must input the
<> <> name
<> <> of backend Exchange server. Please have a check.
<> <>
<> <> Step 2: Ping the Exchange server, can you do this successfully?
<> <>
<> <> Step 3: Run ipconfig /all under command prompt, check if the network
<> <> configuration is correct.
<> <>
<> <> Step 4: Modify the registry keys to let Outlook 2003 use NETBIOS name
<> only
<> <> to see if it helps.
<> <>
<> <> Warning If you use Registry Editor incorrectly, you may cause
serious
<> <> problems that may require you to reinstall your operating system.
<> <> Microsoft
<> <> cannot guarantee that you can solve problems that result from using
<> <> Registry Editor incorrectly. Use Registry Editor at your own risk.
<> <>
<> <> 1. Click "Start", and then click "Run".
<> <> 2. In the "Open" box, type "regedit" (without the quotation marks),
and
<> <> then click "OK".
<> <> 3. Locate and then click the following registry key:
<> <> HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\RPC
<> <> 4. On the "Edit" menu, point to "New", and then click "DWORD Value".
<> <> 5. Type "FQDNFailover" (without the quotation marks) as the value
name,
<> <> and
<> <> then press ENTER.
<> <> 6. On the "Edit" menu, click "Modify".
<> <> 7. In the "Value data" box, type one of the following values,
depending
<> on
<> <> how you want Outlook 2003 to resolve server names:
<> <> - Type "2" (without the quotation marks) to use NetBIOS name only.
<> <> 8. Click "OK", and then quit Registry Editor.
<> <>
<> <> For more information, please refer to the following article:
<> <> 831609 How to Change the Method That Outlook 2003 Uses to Resolve
<> Server
<> <> Names
<> <> http://support.microsoft.com/?id=831609
<> <>
<> <> If you configure Outlook RPC over http, please take the following
<> <> troubleshooting steps according to the following article:
<> <>
<> <> How to troubleshoot client RPC over HTTP connection issues in Outlook
<> 2003
<> <> http://support.microsoft.com/kb/827330/en-us
<> <>
<> <> Troubleshooting RPC over HTTP Communications
<> <>
<>
http://technet.microsoft.com/en-us/library/e0bf4772-b67e-415e-beac-be082c603
<> <> d80.aspx
<> <>
<> <> If the problem still exists, please help me collect the following
<> <> information for further research.
<> <>
<> <> MPS Report on the problematic computer
<> <> 1. Download the MPSRPT_NETWORK.EXE from the following link and then
run
<> <> this tool to gather some information from the problematic
<> <>
<>
computer:http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a57
<> <> 9-30b0bd915706/MPSRPT_NETWORK.EXE
<> <> 2. Double-click on the MPSRPT_NETWORK.EXE file.
<> <> [Note] This process may take some time; however, it will not have a
<> <> negative effect on the performance.
<> <> 3. A CAB file will be generated in the
<> <> %systemroot%\MPSReports\Network\Reports\Cab directory called
<> <> %COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
<> <> generated by the MPS Reporting Tool.
<> <> 4. Please send the v-robeli@xxxxxxxxxxxxx with subject: 37894516-MAPI
<> <> profile configuration error.
<> <>
<> <> I am looking forward to hear from you.
<> <>
<> <> If you need further assistance, please don't hesitate to let me know.
<> <>
<> <>
<> <> Best Regards,
<> <>
<> <> Robert Li
<> <>
<> <> MCSE2000 / MCDBA
<> <>
<> <>
<> <> Best regards,
<> <>
<> <> Robert Li(MSFT)
<> <>
<> <> Microsoft CSS Online Newsgroup Support
<> <>
<> <> Get Secure! - www.microsoft.com/security
<> <>
<> <> =====================================================
<> <>
<> <> This newsgroup only focuses on SBS technical issues. If you have
issues
<> <> regarding other Microsoft products, you'd better post in the
<> corresponding
<> <> newsgroups so that they can be resolved in an efficient and timely
<> manner.
<> <> You can locate the newsgroup here:
<> <> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<> <>
<> <> When opening a new thread via the web interface, we recommend you
check
<> <> the
<> <> "Notify me of replies" box to receive e-mail notifications when there
<> are
<> <> any updates in your thread. When responding to posts via your
<> newsreader,
<> <> please "Reply to Group" so that others may learn and benefit from your
<> <> issue.
<> <>
<> <> Microsoft engineers can only focus on one issue per thread. Although
we
<> <> provide other information for your reference, we recommend you post
<> <> different incidents in different threads to keep the thread clean. In
<> <> doing
<> <> so, it will ensure your issues are resolved in a timely manner.
<> <>
<> <> For urgent issues, you may want to contact Microsoft CSS directly.
<> Please
<> <> check http://support.microsoft.com for regional support phone numbers.
<> <>
<> <> Any input or comments in this thread are highly appreciated.
<> <>
<> <> =====================================================
<> <>
<> <> This posting is provided "AS IS" with no warranties, and confers no
<> <> rights.
<> <>
<> <> --------------------
<> <> <From: "Ed Crowley [MVP]" <curspice@xxxxxxxxxxxxxx>
<> <> <References: <eu84kYOUHHA.528@xxxxxxxxxxxxxxxxxxxx>
<> <> <Subject: Re: MAPI profile configuration error
<> <> <Date: Thu, 15 Feb 2007 13:44:42 -0800
<> <> <Lines: 26
<> <> <X-Priority: 3
<> <> <X-MSMail-Priority: Normal
<> <> <X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
<> <> <X-RFC2646: Format=Flowed; Response
<> <> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
<> <> <Message-ID: <OrGvBqUUHHA.2256@xxxxxxxxxxxxxxxxxxxx>
<> <> <Newsgroups: microsoft.public.exchange.clients
<> <> <NNTP-Posting-Host: adsl-216-103-85-85.dsl.snfc21.pacbell.net
<> <> 216.103.85.85
<> <> <Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
<> <> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.clients:795
<> <> <X-Tomcat-NG: microsoft.public.exchange.clients
<> <> <
<> <> <Are you connecting over the Internet? A front-end server will not
<> <> front-end
<> <> <MAPI sessions. You probably want to configure RPC-over-HTTPS.
<> <> <--
<> <> <Ed Crowley
<> <> <MVP - Exchange
<> <> <"Protecting the world from PSTs and brick backups!"
<> <> <
<> <> <"Ashish Sharma" <ashisharma@xxxxxxxxxxxxxxx> wrote in message
<> <> <news:eu84kYOUHHA.528@xxxxxxxxxxxxxxxxxxxxxxx
<> <> <> Hi,
<> <> <>
<> <> <> I am running Exchange server 2003 with SP2 on Windows 2003 SP1 with
<> <> Front
<> <> <> End - Back End configurations. I have setup everything as detailed
<> in
<> <> the
<> <> <> docs from MS site to set this up. My front end server is named as
<> EX1
<> <> and
<> <> <> back end server is EX2.
<> <> <> When i try to configure MAPI profile giving the name of exchange
<> server
<> <> as
<> <> <> EX1, i get an error as below:-
<> <> <>
<> <> <> "The connection to the Microsoft Exchange Server is unavailable.
<> <> Outlook
<> <> <> must be online or connected to complete this action."
<> <> <>
<> <> <> Thanks in advance for help.
<> <> <> Ashish
<> <> <>
<> <> <
<> <> <
<> <> <
<> <>
<> <
<> <
<> <
<>
<
<
<

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