Re: MAPI profile configuration error

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Hi Ashish,

I am sorry for the delay response.

Please take the following steps to narrow down the problem:

Step 1: Let's use RPCPing to see the result returned, can you ping the
Exchange server successfully?
rpcping -t ncacn_http -s servername -o RpcProxy=proxyserver.company.com -P
"user,domain,*" - I "user,domain,*" -H 1 -u 10 -a connect -F 3 -v 3 -E -R
none

For more information, please refer to:
How to Use the RPC Ping Utility to Troubleshoot Connectivity Issues with
the Exchange Over the Internet Feature in Outlook 2003
http://support.microsoft.com/?id=831051

If the problem still exists, please kindly send me the MPS Report for
further research.

If you need further assistance, please don't hesitate to let me know.

Best regards,

Robert Li(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================

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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
<From: "Ashish Sharma" <ashisharma@xxxxxxxxxxxxxxx>
<References: <eu84kYOUHHA.528@xxxxxxxxxxxxxxxxxxxx>
<OrGvBqUUHHA.2256@xxxxxxxxxxxxxxxxxxxx>
<kCOf4xaUHHA.1828@xxxxxxxxxxxxxxxxxxxxxx>
<Subject: Re: MAPI profile configuration error
<Date: Mon, 19 Feb 2007 12:08:51 +0530
<Lines: 211
<X-Priority: 3
<X-MSMail-Priority: Normal
<X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
<X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
<X-RFC2646: Format=Flowed; Original
<Message-ID: <#W75GC$UHHA.2256@xxxxxxxxxxxxxxxxxxxx>
<Newsgroups: microsoft.public.exchange.clients
<NNTP-Posting-Host: egress-del1.globallogic.com 61.246.177.137
<Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
<Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.clients:841
<X-Tomcat-NG: microsoft.public.exchange.clients
<
<Hi Robert,
<
<1. I am connecting Exchange via RPC over HTTP
<2. All users have same problem
<3. We do not have ISA
<
<On lan everything is working fine because i am connecting to Backend
<Exchange Server, but when i try to connect to front end server over
internet
<i get the message "Trying to Connect". I have configured the outlook
client
<and Exchange server as detailed in the docs and i can very well open the
URL
<https://webmail.domain.com/rpc and
<https://webmail.domain.com/rpc/rpcproxy.dll without any certificate error.
<When i run outlook with /rpcdiag to understand the behaviour, it says
<connecting to MAIL, Directory and Referral.
<
<Thanks
<Ashish
<
<
<"Robert Li [MSFT]" <v-robeli@xxxxxxxxxxxxxxxxxxxx> wrote in message
<news:kCOf4xaUHHA.1828@xxxxxxxxxxxxxxxxxxxxxxxxx
<> Hi Ashish,
<>
<> Thanks for posting in our newsgroup.
<>
<> From your description, I know that when you try to configure MAPI
profile,
<> you get the error "The connection to the Microsoft Exchange Server is
<> unavailable. Outlook must be online or connected to complete this
action."
<> If I am off-base, please don't hesitate to let me know.
<>
<> Please let me know the following to make the situation more clearly:
<>
<> 1. Do you configure Outlook to connect Exchange via RPC over http or LAN?
<> 2. Do all the users or some of them have this problem?
<> 3. Do you have ISA installed in the network?
<>
<> If you configure Outlook to connect to Exchange server via LAN, please do
<> the following:
<>
<> Step 1: If Outlook connect Exchange server via LAN, you must input the
<> name
<> of backend Exchange server. Please have a check.
<>
<> Step 2: Ping the Exchange server, can you do this successfully?
<>
<> Step 3: Run ipconfig /all under command prompt, check if the network
<> configuration is correct.
<>
<> Step 4: Modify the registry keys to let Outlook 2003 use NETBIOS name
only
<> to see if it helps.
<>
<> Warning If you use Registry Editor incorrectly, you may cause serious
<> problems that may require you to reinstall your operating system.
<> Microsoft
<> cannot guarantee that you can solve problems that result from using
<> Registry Editor incorrectly. Use Registry Editor at your own risk.
<>
<> 1. Click "Start", and then click "Run".
<> 2. In the "Open" box, type "regedit" (without the quotation marks), and
<> then click "OK".
<> 3. Locate and then click the following registry key:
<> HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\RPC
<> 4. On the "Edit" menu, point to "New", and then click "DWORD Value".
<> 5. Type "FQDNFailover" (without the quotation marks) as the value name,
<> and
<> then press ENTER.
<> 6. On the "Edit" menu, click "Modify".
<> 7. In the "Value data" box, type one of the following values, depending
on
<> how you want Outlook 2003 to resolve server names:
<> - Type "2" (without the quotation marks) to use NetBIOS name only.
<> 8. Click "OK", and then quit Registry Editor.
<>
<> For more information, please refer to the following article:
<> 831609 How to Change the Method That Outlook 2003 Uses to Resolve Server
<> Names
<> http://support.microsoft.com/?id=831609
<>
<> If you configure Outlook RPC over http, please take the following
<> troubleshooting steps according to the following article:
<>
<> How to troubleshoot client RPC over HTTP connection issues in Outlook
2003
<> http://support.microsoft.com/kb/827330/en-us
<>
<> Troubleshooting RPC over HTTP Communications
<>
http://technet.microsoft.com/en-us/library/e0bf4772-b67e-415e-beac-be082c603
<> d80.aspx
<>
<> If the problem still exists, please help me collect the following
<> information for further research.
<>
<> MPS Report on the problematic computer
<> 1. Download the MPSRPT_NETWORK.EXE from the following link and then run
<> this tool to gather some information from the problematic
<>
computer:http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a57
<> 9-30b0bd915706/MPSRPT_NETWORK.EXE
<> 2. Double-click on the MPSRPT_NETWORK.EXE file.
<> [Note] This process may take some time; however, it will not have a
<> negative effect on the performance.
<> 3. A CAB file will be generated in the
<> %systemroot%\MPSReports\Network\Reports\Cab directory called
<> %COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
<> generated by the MPS Reporting Tool.
<> 4. Please send the v-robeli@xxxxxxxxxxxxx with subject: 37894516-MAPI
<> profile configuration error.
<>
<> I am looking forward to hear from you.
<>
<> If you need further assistance, please don't hesitate to let me know.
<>
<>
<> Best Regards,
<>
<> Robert Li
<>
<> MCSE2000 / MCDBA
<>
<>
<> Best regards,
<>
<> Robert Li(MSFT)
<>
<> Microsoft CSS Online Newsgroup Support
<>
<> Get Secure! - www.microsoft.com/security
<>
<> =====================================================
<>
<> This newsgroup only focuses on SBS technical issues. If you have issues
<> regarding other Microsoft products, you'd better post in the
corresponding
<> newsgroups so that they can be resolved in an efficient and timely
manner.
<> You can locate the newsgroup here:
<> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
<>
<> When opening a new thread via the web interface, we recommend you check
<> the
<> "Notify me of replies" box to receive e-mail notifications when there are
<> any updates in your thread. When responding to posts via your newsreader,
<> please "Reply to Group" so that others may learn and benefit from your
<> issue.
<>
<> Microsoft engineers can only focus on one issue per thread. Although we
<> provide other information for your reference, we recommend you post
<> different incidents in different threads to keep the thread clean. In
<> doing
<> so, it will ensure your issues are resolved in a timely manner.
<>
<> For urgent issues, you may want to contact Microsoft CSS directly. Please
<> check http://support.microsoft.com for regional support phone numbers.
<>
<> Any input or comments in this thread are highly appreciated.
<>
<> =====================================================
<>
<> This posting is provided "AS IS" with no warranties, and confers no
<> rights.
<>
<> --------------------
<> <From: "Ed Crowley [MVP]" <curspice@xxxxxxxxxxxxxx>
<> <References: <eu84kYOUHHA.528@xxxxxxxxxxxxxxxxxxxx>
<> <Subject: Re: MAPI profile configuration error
<> <Date: Thu, 15 Feb 2007 13:44:42 -0800
<> <Lines: 26
<> <X-Priority: 3
<> <X-MSMail-Priority: Normal
<> <X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
<> <X-RFC2646: Format=Flowed; Response
<> <X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
<> <Message-ID: <OrGvBqUUHHA.2256@xxxxxxxxxxxxxxxxxxxx>
<> <Newsgroups: microsoft.public.exchange.clients
<> <NNTP-Posting-Host: adsl-216-103-85-85.dsl.snfc21.pacbell.net
<> 216.103.85.85
<> <Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
<> <Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.clients:795
<> <X-Tomcat-NG: microsoft.public.exchange.clients
<> <
<> <Are you connecting over the Internet? A front-end server will not
<> front-end
<> <MAPI sessions. You probably want to configure RPC-over-HTTPS.
<> <--
<> <Ed Crowley
<> <MVP - Exchange
<> <"Protecting the world from PSTs and brick backups!"
<> <
<> <"Ashish Sharma" <ashisharma@xxxxxxxxxxxxxxx> wrote in message
<> <news:eu84kYOUHHA.528@xxxxxxxxxxxxxxxxxxxxxxx
<> <> Hi,
<> <>
<> <> I am running Exchange server 2003 with SP2 on Windows 2003 SP1 with
<> Front
<> <> End - Back End configurations. I have setup everything as detailed in
<> the
<> <> docs from MS site to set this up. My front end server is named as EX1
<> and
<> <> back end server is EX2.
<> <> When i try to configure MAPI profile giving the name of exchange
server
<> as
<> <> EX1, i get an error as below:-
<> <>
<> <> "The connection to the Microsoft Exchange Server is unavailable.
<> Outlook
<> <> must be online or connected to complete this action."
<> <>
<> <> Thanks in advance for help.
<> <> Ashish
<> <>
<> <
<> <
<> <
<>
<
<
<

.

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