Re: ActiveSync warning

Hi,

Thank you for posting here.

First, I want to insist that you should delete the device ID on the
specific user's workstation, based on my test, it not necessary to use
https:// I can open the web folder directly type following command
http://<servername>/exchange/<username>/NON_IPM_SUBTREE/Microsoft-Server-Act
iveSync on my workstation

Also delete the device ID folder do not affect any data losing after you
run server sync, the current device id folder will appear again.

Consider you situation, I suggest you backup Exchange information store, if
any thunderbolts, you can try the following steps to recovery a single
mailbox.

By using the Recovery Storage Group feature, you can mount a second copy
of an Exchange mailbox store (database) on the same computer as the
original mailbox store, or on any other Exchange computer that is in the
same administrative group. In Exchange 2000 Server, in order to recover a
single mailbox from online backup, user needs to build up a recovery server
as introduced in the article below.

813337 How To Recover or Restore a Single Mailbox in Exchange 2000 Server
http://support.microsoft.com/?id=813337

However, in Exchange Server 2003, you can use the Recovery Storage Group
feature to recover mailbox data without having to install and to configure
a separate Exchange recovery computer.

For more information about Recovery Storage Group in Exchange Server 2003,
please refer to the following article.

824126 How to use Recovery Storage Groups in Exchange Server 2003
http://support.microsoft.com/?id=824126


Hope this helps, if you have any other concerns on this issue, please feel
free to let me know.

Have a nice day!

Best Regards,

Chace Zhang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
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Any input or comments in this thread are highly appreciated.

=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------
| From: <davidhc25@xxxxxxxxxxxxxxxx>
| References: <ut#Zg7b1GHA.2176@xxxxxxxxxxxxxxxxxxxx>
<QpnRyRh1GHA.4280@xxxxxxxxxxxxxxxxxxxxx>
<eZKufEN2GHA.1268@xxxxxxxxxxxxxxxxxxxx>
<obTt8Hx2GHA.400@xxxxxxxxxxxxxxxxxxxxx>
| Subject: Re: ActiveSync warning
| Date: Mon, 18 Sep 2006 12:56:39 -0400
| Lines: 351
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| X-RFC2646: Format=Flowed; Original
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962
| X-Antivirus: avast! (VPS 0637-2, 09/15/2006), Outbound message
| X-Antivirus-Status: Clean
| Message-ID: <uK0pmN02GHA.988@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.exchange.clients
| NNTP-Posting-Host: 167.21.225.162
| Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.exchange.clients:97111
| X-Tomcat-NG: microsoft.public.exchange.clients
|
| Thanks for the reply.
| This actually is looking quite promising to resolve my issue, just a
couple
| of questions. Since the account that has this problem is the executive
| director's, I want to be extra carefull.
| I have several folders inside the pocket pc (probably because he had
several
| devices), and there is also a SmartPhone folder as well. The SmartPhone I
| think was for a motorola Q that he tried for a couple of weeks.
| I was checking the "AirNotifyDeviceInfo.xml" file and there are several
| deviceID, but only one that has friendly name. If I am guessing correctly
| those are like historical device info, right? And I just need to delete
the
| one before the friendly name.
| Also, I needed to use https, otherwise it would ask for authentication
and
| no matter what I typed it would not let me in the folder.
| "chace zhang" <v-chacez@xxxxxxxxxxxxx> wrote in message
| news:obTt8Hx2GHA.400@xxxxxxxxxxxxxxxxxxxxxxxx
| > Hi,
| >
| > Thank you for posting back.
| >
| > I understand that you encounter an error while using the Binding Cleanup
| > tool. Since this tool is not supported in this newsgroup, I suggest you
| > post your question on the Microsoft public tools newsgroups where other
| > folks may have already experienced this issue. You can find these
| > newsgroups by connecting you news reader to Publicnews.Microsoft.com.
| >
| > Microsoft.Public.Exchange.Tool
| >
| > Also you can try the following steps depend on my experience.
| > ======
| > - Open Internet Explorer.
| > - Click File-> Open.
| > - Please select the "Open as Web Folder" check box.
| > - Type
| >
http://servername/exchange/username/NON_IPM_SUBTREE/Microsoft-Server-ActiveS
| > ync and then click OK.
| > - Open the PocketPC folder.
| > - Delete the 'DeviceID' folder.
| > - Try to run Server Activesync again.
| >
| >
| > Hope this helps, if you have any other concerns on this issue, please
feel
| > free to let me know.
| >
| > Have a nice day!
| >
| > Best Regards,
| >
| > Chace Zhang (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on Exchange technical issues. If you have
| > issues regarding other Microsoft products, you'd better post in the
| > corresponding newsgroups so that they can be resolved in an efficient
and
| > timely manner. You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
| > the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
| > doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| >
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| >
| > --------------------
| > | From: <davidhc25@xxxxxxxxxxxxxxxx>
| > | References: <ut#Zg7b1GHA.2176@xxxxxxxxxxxxxxxxxxxx>
| > <QpnRyRh1GHA.4280@xxxxxxxxxxxxxxxxxxxxx>
| > | Subject: Re: ActiveSync warning
| > | Date: Fri, 15 Sep 2006 10:13:26 -0400
| > | Lines: 197
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962
| > | X-RFC2646: Format=Flowed; Original
| > | X-Antivirus: avast! (VPS 0637-1, 09/13/2006), Outbound message
| > | X-Antivirus-Status: Clean
| > | Message-ID: <eZKufEN2GHA.1268@xxxxxxxxxxxxxxxxxxxx>
| > | Newsgroups: microsoft.public.exchange.clients
| > | NNTP-Posting-Host: 167.21.225.162
| > | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.exchange.clients:97094
| > | X-Tomcat-NG: microsoft.public.exchange.clients
| > |
| > | Thanks for the very complete answer. It is possible that I wasn't very
| > clear
| > | with my original question.
| > | AUTD is working in our enterprise. What is more, I have the same
device
| > | (treo 700w with Verizon) and it works perfectly for me.
| > | I know also quite well how it works since I spent 2 weeks readying
| > | information on ActiveSync when we starting using the devices 2 years
ago
| > | (with Compaq iPaq)
| > | I did a little more digging and the phone number that it shows is
from a
| > | previous device that the user had and it is no longer working ( the
| > screen
| > | is broken)
| > | So, in short the binding is wrong on the exchange server.
| > | Last night I found a tool that is probably what I need
| > (BindingCleanup.exe)
| > | called AUTD Binding Cleanup Tool.
| > | When I said probably is because I get an error when I try to run the
| > tool
| > | Search AUTD Binding Error for: davidh
| > | The remote server returned an error: (403) Forbidden.
| > | DAV Protocol Error: The remote server returned an error: (403)
| > Forbidden.
| > | If I had to take a wild guess I would say that is a problem with
| > | permissions, so this is what I have tried.
| > | Run the tool from my workstation and from the server.
| > | I have run it with my local account and with my domain administrator
| > account
| > | (we don't use administrator account, but instead we have our own
account
| > | with the domain administrator rights for auditing pourposes).
| > | I have entered in the account to connect the Domain administrator
| > account,
| > | as well as the user account. Both get the same error.
| > | I also run the exchange best practices analyzer. When I am at the
| > setting
| > to
| > | "Connect to Active Directory" at the domain I have to put our pre-2000
| > | domain name. We migrated from NT4 and Exchange 5.5 in June 2004, and
| > with
| > | the migration came a new domain name (the new one is FQDN, the old
one
| > is
| > | not).
| > | Right now I found another road block, but I still want to remove that
| > | binding so I don't see that event log entry anymore.
| > |
| > | "chace zhang" <v-chacez@xxxxxxxxxxxxx> wrote in message
| > | news:QpnRyRh1GHA.4280@xxxxxxxxxxxxxxxxxxxxxxxx
| > | > Hi,
| > | >
| > | > Thank you posting here.
| > | >
| > | > According to your description, I understand you encountered
following
| > | > error
| > | > event in Application log:
| > | >
| > | > Event Type: Warning
| > | > Event Source: MSExchangeActiveSyncNotify
| > | > Event Category: OMA Push Categorizer
| > | > Event ID: 10314
| > | > Date: 9/11/2006
| > | > Time:
| > | > User: N/A
| > | > Computer: ATHENS
| > | > Description:
| > | > The Exchange ActiveSync
| > | > user 'email address' has specified an invalid SMTP device address
| > | > '0409660990' on their device. The user will not be able to receive
| > | > up-to-date notifications on their device until the correct SMTP
| > address
| > is
| > | > entered on their device. To fix this problem, tell the user to
enter
| > the
| > | > correct SMTP address on the device and then synchronize the device
| > with
| > | > their Exchange server using ActiveSync.
| > | >
| > | > But you have type the correct SMTP address in the specific mobile
| > device.
| > | > Is it correct? If I'm off based, please feel free to let me know.
| > | >
| > | > Technical speaking, Always-up-to-date Notifications is a new
feature
| > in
| > | > Exchange 2003 that permits an always up-to-date user experience with
| > | > Pocket
| > | > PC. When an event is generated in a user's Exchange account, i.e. a
| > new
| > | > email comes in, a notification is sent to the user's device by SMS.
| > The
| > | > warning MSExchangeActiveSyncNotify 10314 indicates that there is an
| > | > incorrect SMTP address configured in mobile device, which prevents
the
| > | > Always-Up-To-Date (AUTD) feature in Exchange server to send message
to
| > the
| > | > mailbox of your mobile provider. Therefore, if you do use the Server
| > | > ActiveSync feature in your Exchange 2003 Server to sync data between
| > your
| > | > Exchange mailbox and your mobile device (pocket pc), you may have to
| > | > correct the SMTP address in your mobile device.
| > | >
| > | > NOTE: You may need to contact your mobile provider to register the
| > AUTD
| > | > feature in their mail server. If your mobile service provider offers
| > such
| > | > function, you should input correct Device Email Address in the
| > SmartPhone,
| > | > normally, it is phonenumber@MOBILEISP. However, the user typed IP or
| > | > public
| > | > FQDN (may be the IP address of your Exchange Server) on his device
| > that
| > | > resulted the issue. You can check device to confirm my assumption.
| > | >
| > | > If the mobile service provider did not provide Always-up-to-date
| > | > Notifications service, you can simply disable such feature on the
user
| > | > account to remove the warning message:
| > | >
| > | > - Open Active Directory Users and Computers.
| > | > - Right click the problematic user account and click properties.
| > | > - Click Exchange Features tab.
| > | > - Highlight Up-to-date Notifications and then click Disable.
| > | >
| > | > In addition, Always-up-to-date Notifications only sends a message to
| > your
| > | > mobile ISP, it does not impact mail flow so you can send/receive
| > emails
| > | > without a problem.
| > | >
| > | >
| > | > Hope this helps, if you have any other questions on this issue,
please
| > | > feel
| > | > free to let me know.
| > | >
| > | > Have a nice day!
| > | >
| > | >
| > | > Best Regards,
| > | >
| > | > Chace Zhang (MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on Exchange technical issues. If you
have
| > | > issues regarding other Microsoft products, you'd better post in the
| > | > corresponding newsgroups so that they can be resolved in an
efficient
| > and
| > | > timely manner. You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
| > check
| > | > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although
| > we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > | > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | >
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > | > rights.
| > | >
| > | >
| > | > --------------------
| > | > | From: <davidhc25@xxxxxxxxxxxxxxxx>
| > | > | Subject: ActiveSync warning
| > | > | Date: Mon, 11 Sep 2006 12:25:29 -0400
| > | > | Lines: 23
| > | > | X-Priority: 3
| > | > | X-MSMail-Priority: Normal
| > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2869
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962
| > | > | X-RFC2646: Format=Flowed; Original
| > | > | X-Antivirus: avast! (VPS 0637-0, 09/11/2006), Outbound message
| > | > | X-Antivirus-Status: Clean
| > | > | Message-ID: <ut#Zg7b1GHA.2176@xxxxxxxxxxxxxxxxxxxx>
| > | > | Newsgroups: microsoft.public.exchange.clients
| > | > | NNTP-Posting-Host: 167.21.225.162
| > | > | Path:
| > TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl
| > | > | Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.exchange.clients:97062
| > | > | X-Tomcat-NG: microsoft.public.exchange.clients
| > | > |
| > | > | We have a user that tried to use in his pocket pc "Notify of new
| > email
| > | > as
| > | > | they arrive" in his schedule. We could never get it to work
| > properly,
| > | > and
| > | > | even on the few devices that it worked, it was slower than having
it
| > to
| > | > sync
| > | > | every 5 minutes.
| > | > | Our problem now is that even we changed the schedule in his device
| > (treo
| > | > | 700w) we still get this message logged in the exchange
| > | > | App: W 'Mon Sep 11 11:34:37 2006': MSExchangeActiveSyncNotify - "
| > The
| > | > | Exchange ActiveSync user (email address removed)
| > | > | has specified an invalid SMTP device address '(phone number
removed)
| > on
| > | > | their device. The user will not be able
| > | > | to receive up-to-date notifications on their device until the
| > correct
| > | > SMTP
| > | > | address is entered on their
| > | > | device. To fix this problem, tell the user to enter the correct
SMTP
| > | > address
| > | > | on the device and then synchronize
| > | > | the device with their Exchange server using ActiveSync. "
| > | > | I removed the email address and tel number, but basically that is
| > the
| > | > | message. I look it up, but I cannot change the setting in the ppc
| > since
| > | > it
| > | > | already has the smtp address entered. I would like to remove
| > Exchange
| > | > part
| > | > | that is trying to use the up-to-date notification. I could not
find
| > any
| > | > | setting on the exchange server, not anything usefull while
searching
| > the
| > | > | Internet
| > | > |
| > | > |
| > | > |
| > | >
| > |
| > |
| > |
| >
|
|
|

.

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