Re: Messages not being delivered to Outlook
- From: "Martin Tuip [MVP]" <mtuip@xxxxxxxxxxxxxxxxxx>
- Date: Mon, 16 Jan 2006 16:20:36 -0800
Antivirus software could 'eat' the message. Check the antivirus quarantine.
"Barry" <Barry@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:9F37D61A-7FFF-4615-B2A9-D6562A793044@xxxxxxxxxxxxxxxx
> There are no PST files & the user has a rule that would have moved this
> message to another folder at the root of his mailbox.
> What should I check regarding AV? We have Symantec 10.0.1, and everything
> seems to be running fine with it. The message was completely internal to
> our
> Exchange Orginization, so the likely hood that it would be infected are
> practically zero.
>
> "Martin Tuip [MVP]" wrote:
>
>> I would check antivirus, see if there is PST file or rules setup on the
>> client side.
>>
>> Martin Tuip
>> Exchange MVP
>>
>> "Barry" <Barry@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:8ED9B18A-3637-47A5-BB06-E48B0A844AA1@xxxxxxxxxxxxxxxx
>> >A short time ago a user came to me claiming that they never received an
>> > email. I checked the Exchange Tracking Logs, and they showed that the
>> > message was delivered into their mailbox. I could not find any trace
>> > of
>> > the
>> > message (Deleted Items, Recover Deleted Items, accidently moved to
>> > another
>> > folder, etc). I dismissed it as user error.
>> > A few days later another user notified me of the same problem (with a
>> > different message). This is a very technically savy user, so I believe
>> > him
>> > when he says that he never saw the message. Again Tracking Logs show
>> > that
>> > the message was delivered to the mailbox. This message was sent to a
>> > distribution group (non-query based), and I was able to confirm that
>> > everyone
>> > else did see the message.
>> > Environment:
>> > Active/Active Exchange 2003 SP2 Cluster
>> > Outlook 2003 SP2
>> > I know this is one of the hardest issues to troubleshoot - but if
>> > anyone
>> > has
>> > any ideas of what to look at it would be helpful. I don't need to
>> > recover
>> > either of these messages, but I need to reassure management that we
>> > have a
>> > stable and reliable Email system.
>>
>>
>>
.
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- Re: Messages not being delivered to Outlook
- From: Martin Tuip [MVP]
- Re: Messages not being delivered to Outlook
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