Re: "Recover deleted items" "Cached Exchange Mode"
- From: "Craig" <craigm@xxxxxxxxxxx>
- Date: Mon, 13 Jun 2005 09:52:13 -0400
You were exactly right, I did have the scenario you mentioned. So I changed
my Group Policy and removed the "Empty Deleted Items on Exit" setting. It
now works, I am able to see recovered items after I resync the folders.
Hopefully the hotfix will allow me to enable my GP at some point.
Thanks for your help.
Craig
"Jeff Vandervoort" <jeffv @ jrvsystems dot com> wrote in message
news:uDs340qbFHA.2980@xxxxxxxxxxxxxxxxxxxxxxx
> Here's what we found. It only happens if you use Cached Exchange Mode
> *and* Deleted Items Retention *and* apply the "Empty Deleted Items on
> Exit" Group Policy. If you use the corresponding UI "Empty Deleted Items"
> setting instead of GP, problem doesn't happen.
>
> Don't know if this is your scenario, but if it is, after a lengthy,
> grueling thread on the MS private NG, MS support directed me to the "Post
> SP1 Outlook hotfix". Though not documented in the KB, it addresses the
> problem. It doesn't fix existing OST problems, it prevents new ones.
>
> To fix existing problems, recover a Deleted Item after installing the
> hotfix. You'll likely end up "recovering" a whole bunch more than one
> item, going back many months. Thereafter, when items are deleted, they'll
> go into the dumpster, and Recover Deleted Items will work. Or delete the
> OST and let OL recreate it.
>
> --
> Jeff Vandervoort
> JRVsystems
> "Craig" <craigm@xxxxxxxxxxx> wrote in message
> news:ePV7g6gWFHA.3184@xxxxxxxxxxxxxxxxxxxxxxx
>>I havent seen any show up yet...But here is something that explains it
>>all.
>> I would call it a flaw in the programming....MSFT Calls it by design.
>>
>>
>>
>> Symptoms:
>>
>> =========
>>
>> - Found that we are able to recover deleted items when cached mode is
>> disabled.
>>
>> - Checked and found that recover deleted items do not work under cached
>> mode & it's by design.
>>
>>
>>
>> Outlook 2003 in Cached mode uses a local OST file rather than directly
>> viewing items in the mailbox on the server. There is no dumpster folder
>> in the OST. As the dumpster folder is the folder the Recover Deleted
>> Items feature looks at to show us list of recoverable items, we must look
>> at the dumpster folder in the mailbox on the server.
>>
>>
>>
>> The only way a message can be placed in the dumpster folder (normally) is
>> for the item to be deleted from the Deleted Items folder on the server.
>> In the above situation, the item is deleted from the mail folder in the
>> OST (moved to the Deleted Items folder) and then the Deleted Items folder
>> itself on the OST is emptied. If done quickly enough, both of these
>> operations may occur between sync operations for the OST and the mailbox.
>> Once the next sync has occurred, the mailbox doesn't know the message
>> ever "lived" in the Deleted Items folder and therefore doesn't place it
>> in the dumpster folder. As a result, the message doesn't appear when we
>> select Recover Deleted Items from the Tools menu.
>>
>>
>>
>> However, because the message was removed from it's original location. The
>> message appears to have been hard-deleted. It is no longer in the
>> original location, no longer in the Deleted Items folder, and is not in
>> the dumpster folder on the server.
>>
>>
>>
>>
>>
>>
>>
>> "Lanwench [MVP - Exchange]"
>> <lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
>> message news:%23RLf1fLWFHA.3864@xxxxxxxxxxxxxxxxxxxxxxx
>>> Craig wrote:
>>>> I have Outlook 2003 with SP1 using Cached Exchange Mode with Exchange
>>>> 2003. When I try to recover deleted items, nothing appears in the
>>>> Deleted Items folder
>>>> If I view my mailbox without Cached mode the Items I tried to recover
>>>> are there!
>>>>
>>>> So, I switch back to Cache mode....Do a Send/Receive All....Still
>>>> nothing.
>>>>
>>>> This isn't just me, I have tried multiple computers in our company
>>>> and get the same results.
>>>>
>>>> Anyone got a clue on this one?
>>>
>>> Known issue. The stuff will eventually appear, even if you leave cached
>>> mode
>>> enabled. I have yet to find a KB article on this one, but I see it all
>>> the
>>> time - it doesn't take all that long for the deleted items folder to
>>> show
>>> what you've recovered. Try forcing a sync.
>>>
>>>
>>
>>
>
>
.
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