Re: "Recover deleted items" "Cached Exchange Mode"



In news:uDs340qbFHA.2980@xxxxxxxxxxxxxxxxxxxx,
Jeff Vandervoort <jeffv @ jrvsystems dot com> typed:
> Here's what we found. It only happens if you use Cached Exchange Mode
> *and* Deleted Items Retention *and* apply the "Empty Deleted Items on
> Exit" Group Policy. If you use the corresponding UI "Empty Deleted
> Items" setting instead of GP, problem doesn't happen.

Not in my experience - I have seen this happen a lot without the GPO you
mention, and even with the DumpsterAlwaysOn reghack applied....
>
> Don't know if this is your scenario, but if it is, after a lengthy,
> grueling thread on the MS private NG, MS support directed me to the
> "Post SP1 Outlook hotfix". Though not documented in the KB, it
> addresses the problem. It doesn't fix existing OST problems, it
> prevents new ones.

What's the KB article number?
>
> To fix existing problems, recover a Deleted Item after installing the
> hotfix. You'll likely end up "recovering" a whole bunch more than one
> item, going back many months. Thereafter, when items are deleted,
> they'll go into the dumpster, and Recover Deleted Items will work. Or
> delete the OST and let OL recreate it.
>
>> I havent seen any show up yet...But here is something that explains
>> it all. I would call it a flaw in the programming....MSFT Calls it
>> by design. Symptoms:
>>
>> =========
>>
>> - Found that we are able to recover deleted items when cached mode is
>> disabled.
>>
>> - Checked and found that recover deleted items do not work under
>> cached mode & it's by design.
>>
>>
>>
>> Outlook 2003 in Cached mode uses a local OST file rather than
>> directly viewing items in the mailbox on the server. There is no
>> dumpster folder in the OST. As the dumpster folder is the folder
>> the Recover Deleted Items feature looks at to show us list of
>> recoverable items, we must look at the dumpster folder in the
>> mailbox on the server. The only way a message can be placed in the
>> dumpster folder
>> (normally) is for the item to be deleted from the Deleted Items
>> folder on the server. In the above situation, the item is deleted
>> from the mail folder in the OST (moved to the Deleted Items folder)
>> and then the Deleted Items folder itself on the OST is emptied. If
>> done quickly enough, both of these operations may occur between sync
>> operations for the OST and the mailbox. Once the next sync has
>> occurred, the mailbox doesn't know the message ever "lived" in the
>> Deleted Items folder and therefore doesn't place it in the dumpster
>> folder. As a result, the message doesn't appear when we select
>> Recover Deleted Items from the Tools menu. However, because the message
>> was removed from it's original
>> location. The message appears to have been hard-deleted. It is no
>> longer in the original location, no longer in the Deleted Items
>> folder, and is not in the dumpster folder on the server.
>>
>>
>>
>>
>>
>>
>>
>> "Lanwench [MVP - Exchange]"
>> <lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
>> message news:%23RLf1fLWFHA.3864@xxxxxxxxxxxxxxxxxxxxxxx
>>> Craig wrote:
>>>> I have Outlook 2003 with SP1 using Cached Exchange Mode with
>>>> Exchange 2003. When I try to recover deleted items, nothing
>>>> appears in the Deleted Items folder
>>>> If I view my mailbox without Cached mode the Items I tried to
>>>> recover are there!
>>>>
>>>> So, I switch back to Cache mode....Do a Send/Receive All....Still
>>>> nothing.
>>>>
>>>> This isn't just me, I have tried multiple computers in our company
>>>> and get the same results.
>>>>
>>>> Anyone got a clue on this one?
>>>
>>> Known issue. The stuff will eventually appear, even if you leave
>>> cached mode
>>> enabled. I have yet to find a KB article on this one, but I see it
>>> all the
>>> time - it doesn't take all that long for the deleted items folder
>>> to show what you've recovered. Try forcing a sync.


.

Relevant Pages

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    (microsoft.public.exchange.admin)
  • Re: "Recover deleted items" "Cached Exchange Mode"
    ... my Group Policy and removed the "Empty Deleted Items on Exit" setting. ... and Recover Deleted Items will work. ... As the dumpster folder is the folder the Recover Deleted ...
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