Re: OWA for exchange 2003 - Garbled characters

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From: Guillaume Tamisier (nospam_at_nospam.com)
Date: 11/23/04 

Date: Tue, 23 Nov 2004 14:59:00 +0100

Hi Alan,

I don't find the "Update Class" file in your step 4. Is it normal ?

Thanks. 

-- 
Guillaume Tamisier
ALIANTIZ
"Alan Sun [MSFT]" <v-asun@online.microsoft.com> wrote in message 
news:C$ahr7T0EHA.2544@cpmsftngxa10.phx.gbl...
> Hi Guillaume,
>
> Thanks for your posting here.
>
> I suggest you first test the issue with different accounts on multiple
> clients to make sure if the issue is server-side or client-side. You may
> test the issue directly on the Exchange server.
>
> If the issue appears on only one client, I suggest you perform the
> following tests on the problematic client:
>
> 1. Open Internet Explorer, click "Tools", click "Internet Options", and
> then click the "General" Tab.
> 2. Under "Temporary Internet Files", click "Delete Files", click "Delete
> cookies".
> 3. Also under "Temporary Internet Files", click "Settings", and then click
> "View Objects".
> 4. Right-click the "Update Class" file, click "Remove", and then click
> "Yes" to confirm.
> 5. Under "History", click "Clear History", click ok.
> 6. Disable all the third-party applications running on the client.
>
> If it occurs on all the OWA clients, I suggest you enable the
> ForceClientsDownLevel registry key on the Exchange server.
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeWEB\OWA
> ForceClientsDownLevel = 1
>
> Hope this helps! Thanks and have a nice day!
>
> Thanks & Regards
> Alan Sun
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no 
> rights.
>
>
>
> --------------------
>     From: "Guillaume Tamisier" <nospam@nospam.com>
>     Subject: OWA for exchange 2003 - Garbled characters
>     Date: Mon, 22 Nov 2004 12:37:56 +0100
>     Lines: 98
>     X-Priority: 3
>     X-MSMail-Priority: Normal
>     X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>     X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>     X-RFC2646: Format=Flowed; Original
>     Message-ID: <ePI$peI0EHA.2040@tk2msftngp13.phx.gbl>
>     Newsgroups: microsoft.public.exchange.clients
>     NNTP-Posting-Host: yogicorp.com 81.57.34.107
>     Path:
> cpmsftngxa10.phx.gbl!TK2MSFTNGXA02.phx.gbl!cpmsftngxa06.phx.gbl!TK2MSFTNGP08
> phx.gbl!tk2msftngp13.phx.gbl
>     Xref: cpmsftngxa10.phx.gbl microsoft.public.exchange.clients:89055
>     X-Tomcat-NG: microsoft.public.exchange.clients
>
>     Hi,
>
>     I reopen this thread because we have exactly the same problem ? Did
> anybody
>     find a solution ?
>
>     Thanks.
>     Guillaume Tamisier
>
>     ---
>
>     I've already started this article on IE6 forum but I was advised to
> post it
>     here instead. So here I am hoping you may be able to give me some
> hints (and
>     solution?) on this one.
>
>     I have a problem when replying to an email using outlook web access
>     (exchange 2003). If i preview a message or open it, everything is ok.
> If I
>     reply to it, ie6 will change the encoding (or something of the kind)
> of the
>     enclosed message and some characters will be turned into something 
> like
>     japanese. I can't pinpoint when it started happening but it worked
> fine for
>     several months. And when using other browsers such as mozilla the
> problem
>     doesn't happen.
>
>     Tks in advance.
>
>     AA
>
>
>     In case you're wondering, here goes the complete thread from the ie6
> forum.
>
>     > Tks for the tip. However, my settings only seem to work bad for some
>     > pages. If, for most of them, changing the encoding does the trick
> that is
>     > not
>     > the case for outlook web access because after changing the enconding
> of
>     > the "message reply" page I get an error 404 (page not found) instead
> of
>     getting the same contents encoded in a different character set.
>
>     There might be a workaround for that by saving the URL and
> manipulating it.
>     E.g. look at the link before you click on it and look at the result in
> your
>     Address
>     bar.   Perhaps a character needs to be escaped (converted to its hex
>     equivalent
>     preceded by a percent sign) or an escaped character unescaped.
>
>     A related option to play with is (in Options, Advanced tab):
>
>         Always send URLs as UTF-8 (requires restart)
>
>
>     Looks like you might get better help from a newsgroup which 
> specializes
>     in either of the other two products you have mentioned (Outlook or
>     Exchange).
>     Presumbably they at least would be familiar with the products you are
> having
>     trouble with but still have sufficient knowledge about IE to help you.
>
>
>     Good luck
>
>     Robert Aldwinckle
>     ---
>
>
>     >
>     > Again, thanks in advance for any help
>     >
>     > AA
>     >
>     > "H Leboeuf" wrote:
>     >
>     >> Look at the current encoding used by IE.
>     >> Menu: View/Encoding. Change it if using any other foreign language.
>     >> -- 
>     >>
>     >> Henri Leboeuf
>     >> Web page: http://www.colba.net/~hlebo49/index.htm
>     >> ===
>     >>
>     >>
>     >> "alex.abreu" <alex.abreu@discussions.microsoft.com> wrote in 
> message
>     >> news:3E0D2885-DA19-4254-A6A1-4DD568831BB8@microsoft.com...
>     >> > Hi guys.
>     >> >
>     >> > I have a problem when replying to an email using outlook web
> access
>     >> (exchange 2003). If i preview a message or open it, everything is
> ok. If
>     >> I
>     >> reply to it, ie6 will change the encoding (or something of the
> kind) of
>     >> the
>     >> enclosed message and some characters will be turned into something
> like
>     >> japanese. I can't pinpoint when it started happening but it worked
> fine
>     >> for
>     >> several months. And when using other browsers such as mozilla the
> problem
>     >> doesn't happen.
>     >> >
>     >> > Tks in advance.
>     >> >   AA
>     >>
>     >>
>
>
>
>

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