Activesync HTTP_500 (Smartphone 2003/Exchange 2003)

Tech-Archive recommends: Speed Up your PC by fixing your registry

From: Tim Seears (t.seears_at_ic.ac.uk)
Date: 09/17/04 

Date: Fri, 17 Sep 2004 16:29:42 +0100

Hi,

I found the post below on a web newsgroups archive of this group - but the
thread isnt on this server any more.

Basically, I can't get Smartphone 2003 (2nd Edition) to sync to Exchange
2003 server - the error on the phone is "HTTP_500".

After following the advice in the thread quoted below, I found that by
changing the users primary email address to match the default recipient
policy it fixes the problem and syncs ok - the problem is, that I don't want
the email address of the user in question set to the default recipient
policy! We have a custom policy for certain users and I could only change
that for testing purposes, it must be set back now and so I'm still stuck
with the HTTP_500 error.

To explain further: we have 2 domains handled by this exchange server, and
two sets of users, each of which has a different domain. Clearly the
Exchange server was set up to "default", if that's the right term, to domain
"A", and the users which can't sync have email addresses in domain "B". The
way we have it set up, is with a default receipient policy for domain A, and
second custom policy configured for domain B that matches on the "Company
Name" field; so those users who have the right entry in that field in ADUC
get the 2nd policy, and an email address in domain B.

This setup has worked fine until we tried using Smartphone/ActiveSync! So
my question is, how can I get around this - how can I have two groups of
users with email addresses in differnent domains on the same Exchange
server, and still use Server ActiveSync? Have I just gone about this the
wrong way?

Thanks in advance!
Tim Seears

------------------------------------------------------------
Date: Mon, 29 Mar 2004 07:17:08 GMT
From: Ben Wolfe [MSFT] (benwolfe_at_online.microsoft.com)
Subject: Re: Activesync HTTP_500

This folder, and other ActiveSync properties only get created in the
mailbox once you have performed a successful sync against said mailbox, so
what you are seeing is normal.

Are you still getting http_500 on the device when you sync? If so, could
you check to make sure that your this users primary email address matches
the default recipient policy in Exchange.

Ben Wolfe
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no
rights.Please do not send email directly to this alias. This alias is for
newsgroup purposes only.
--------------------

>I've narrowed it down to this:
>when I open as a web folder:
>http://server/exchange/user/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/

>I get 404 file not found. In the testing environment it returns the
>PocketPC
>activesync folder.

>Should this folder get created automatically if it doesn't exist?

"Ben Wolfe [MSFT]" <benwolfe@online.microsoft.com> wrote in message
news:CRqAoQ5DEHA.1988@cpmsftngxa06.phx.gbl...
> When Windows Sharepoint Services is installed it does two things to the
> default website.
>
> - It installs its own ISAPI filter and takes ownership of the default
> website, this ISAPI filter handles all incoming url requests. What this
> means is that when you have WSS installed on an Exchange Server, and you
> attempt to browse to http://servername/exchange the WSS ISAPI filter looks
> for the folder called Exchange in its configuration database (which it
> can't locate because its not there) instead of redirecting the request to
> the Exchange virutal directory. You can fix this by setting up exlusions
in
> WSS but its best not to have WSS installed on an Exchange Server.
>
> -The second thing it does to the default website is turn off Kerberos
> Authentication. ActiveSync usess Kerberos authentication when talking to
> the Exchange virtual directory, if Kerberos has been turned off then the
> Exchange Server returns a 401 error to ActiveSync Server, and this in turn
> returns a http_500 error to the device.
>
> Your Pocket PC log files that you sent through show the Exchange Server is
> returning "HTTP/1.1 401 Unauthorized" which indicates that Kerberos
> Autentication has been turned off on your default website.
>
> To turn Kerberos back on you need to do the following.
>
> Navigate to the C:\Inetpub\Adminscripts directory
>
> Run this command from command line.
>
> cscript adsutil.vbs set w3svc/1/NTAuthenticationProviders "Negotiate,NTLM
>
> Run an issreset and then test ActiveSync again.
>
> Ben Wolfe
> Microsoft PSS
>
> This posting is provided 'AS IS' with no warranties and confers no rights.
> Please do not send email directly to this alias. This alias is for
> newsgroup purposes only.
>

Relevant Pages

  • Re: PocketPC user and ActiveSync over Internet
    ... Under ActiveSync on the PocketPC, ... Synchronize with Exchange Server ... So it contacted the Exchange server and grab the mail, ... Open the Server Management console and click the Internet and E-mail ...
    (microsoft.public.windows.server.sbs)
  • OWA... Cant get it to work.
    ... Do you install iis together with the exchange server in ... with the Microsoft Outlook Web Access components that are ... Microsoft Exchange Server ...
    (microsoft.public.exchange.misc)
  • Re: Items deleted on PocketPC Wont Delete off Exchange Server after A
    ... settings and configurations and redo the activesync. ... phone activesyncs with exchange server properly and can delete items ... Outlook exchange server wireless over the gprs or wifi connection. ...
    (microsoft.public.pocketpc.activesync)
  • RE: Catchall not working, EXTERNALLY?
    ... Exchange server 2003 supports multiple clients, such as OWA, MAPI ... Microsoft CSS Online Newsgroup Support ... When I open the connection (over internet) to my exchange account, ...
    (microsoft.public.windows.server.sbs)
  • RE: Catchall not working, EXTERNALLY?
    ... Microsoft CSS Online Newsgroup Support ... but we will start using the exchange server fully ... When I open the connection (over internet) to my exchange account, ...
    (microsoft.public.windows.server.sbs)