Re: Problems with Outlook 2002

From: Louis Scott (anonymous_at_discussions.microsoft.com)
Date: 04/28/04 

Date: Wed, 28 Apr 2004 13:30:48 -0700

Thanks Wayne,

I have Trend Micro on the phone right now, so hopefully I
can get this resolved today.

>-----Original Message-----
>We had that same configuration before upgrading to
exchange 2000 w/
>scanmail5, and then we upgraded to exchange 2003 with
scanmail 6. We did
>not run into your issue, but we ran into several others
that sound like it
>might be related.
>
>You will want to open up a support incident with Trend
Micro. Their way of
>dealing with the store back then was vastly different
than now, and it's my
>guess that you'll need them to dig you out of this issue,
or at least
>explain it more fully.
>
>
>"Louie Scott" <anonymous@discussions.microsoft.com> wrote
in message
>news:4ffb01c42c7a$8d5b9c40$a501280a@phx.gbl...
>> I am running Exchange 5.5 on top of W2K. I also have
>> clients that run Outlook 2002 and I am running Trend
Micro
>> ScanMail 3.81. Starting with myself I have two messages
in
>> my INBOX that I cannot open or delete. When I try to
>> delete it I get a message back that says "ITEM COULD NOT
>> BE DELETED. IT WAS EITHER MOVED OR ALREADY DELETED OR
>> ACCESS WAS DENIED". Ever since that message showed up in
>> my INBOX that has been the start of my problems. Now
when
>> I highlight my INBOX in the lower left hand corner it
says
>> I have twenty (20) items (true) and 4294967273 items
>> unread (false). I (and others also) keep receiving
>> messages that says that we are out of space due to too
>> many messages, even after we have cleaned all of my
boxes
>> out.
>>
>> So far I have scanned for viruses on the exchange server
>> using ScanMail to scan the mailboxes.It found three
>> viruses in mailboxes. I have also stopped the ScanMail
>> virus software on the exchange server and tried to
delete
>> the messages out of my INBOX but that has not worked.
>>
>> Does anyone have any ideas?
>
>
>.
>

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