Re: Outlook Problem with Exchange
- From: "Ward Flowers \(MSFT\)" <wardf@xxxxxxxxxxxxxxxxxxx>
- Date: Wed, 12 Jul 2006 13:36:31 -0500
If outlook is having a problem connecting if could be any piece of the RPC
connectivity to Exchange. The connection to the GC for Directory access,
the Connection to the mailbox store on the Exchange box which is not a set
port unless it is hardcoded, and the same for the connection to system
folders and public folders sometimes on the same public store and sometimes
various public stores share this role. If this were a support call I would
likely began with netmon traces from the client and server seeing what
communications were failing and why. Tools like rpc ping can test specific
ports, see what ports the Information store is listening on etc, etc..
You may try other workarounds though if you have HTTP access--OWA or RPC
over HTTPS. This might simplify ports that need to be open but you would
have to configure the service on Exchange. some great whitpaers on
deployment are in the technical resources at microsoft.com/exchange.
Anyway, with some network tracing and a resource that can read through
netmons, you could likely narrow the problem down. As always we at MS
Product Support are available to help if you want to give us a call we can
help with capturing and analyzing the data.
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=6001&gprid=35178
--
Ward Flowers (MSFT)
Microsoft Exchange Support Engineer
This posting is provided "AS IS" with no warranties, and confers no rights.
"cbrunet" <darthkorn@xxxxxxxxx> wrote in message
news:1152716161.766995.153260@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Players:
Exchange 2003
Windows Server 2003 Standard
Problem:
Users of a sattelite site connecting through a wireless connection
canot utilize a local Outlook (as it errors out with not being able to
connect to the Exchange Server), nor can they RDP to the Exchange
server. Network connections everywhere else work fine. They can RDP
to any other server running the same/different OS's. Can connect to
virtual servers and open Citrix sessions just fine. They can also ping
the Exchange server and name resolve it just fine. No recent change
can be recalled being made, though it dosen't mean that one was not
done.
Cliffs:
-Cannot connect to Exchange server from Outlook to receive email.
-Cannot connect to Exchange server via RDP
-CAN ping the Exchange server (there's some connectivity)
-CAN do a "Check Name" in Outlook to resolve their mailbox (there's
more connectivity)
-Users everywhere else use the Exchange Server no problem (nothing
wrong with Exchange)
-Users can connect to Citrix and use Outlook through Citrix no problem
(nothign wrong with their mailbox/accounts)
My Thoughts:
Now, the wireless setup is more then problematic. It's really two big
antennas that connect two buildings. On each side, before the switch,
is a SoHo Firebox. All the rules are still the same as they were, and
no recent change has been made to any of the firewalls to make me think
that would be the case, but I am not ruling it out. That is really the
only thing that I could see causing problems, other then that, I am at
a complete loss. Firewall on their end has been reset to no avail.
Firewall on our end (a little harder to do) is scheduled to go down
tonight momentarily to see if that is it.
.
- Follow-Ups:
- Re: Outlook Problem with Exchange
- From: cbrunet
- Re: Outlook Problem with Exchange
- References:
- Outlook Problem with Exchange
- From: cbrunet
- Outlook Problem with Exchange
- Prev by Date: Outlook Problem with Exchange
- Next by Date: Re: Outlook Problem with Exchange
- Previous by thread: Outlook Problem with Exchange
- Next by thread: Re: Outlook Problem with Exchange
- Index(es):
Relevant Pages
|
