Re: KB913843 - lost connection to the server

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Every PC has it's Default Gateway configured.

Not sure about the clients being in cached mode. I believe they are. But
I'll check that on Monday.
Thanks



"Rich Matheisen [MVP]" <richnews@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:rjsvc5pda3qe7pucor88ij8bpot9c5p028@xxxxxxxxxx
On Fri, 9 Oct 2009 08:32:51 -0400, "JohnB" <jbrigan@xxxxxxxxx> wrote:

We use have our Exchange email hosted by an outside company. All Outlook
clients get this error message intermittently throughout the day:
The connection to Microsoft Exchange is unavailable

After a 2-3 minutes the connection returns. In the meantime Outlook is
totally locked up.
I found the KB article:
http://support.microsoft.com/kb/913843
Kind of an odd article... it talks about a likely reason is that the PC
does
not have it's Default Gateway set. Then goes on to give instructions to
edit the registry, to add a key that has nothing to do with a DG, instead
it
is a key named RPC. That part makes sense. But there's no explanation on
why they went from referencing a DG problem, to adding a key for RPC, and
how that fixes the problem.

It disables the optimizations used by Outlook using RPCs. Those
optimizations depend on there being a default gateway.

I tried the registry change. It does not fix the problem.

Anyone had a similar experience with this, and what was the fix?
Again, the Exchange server we use is not on our network.

That sounds like some sort of connectivity problem. Are the Outlook
client working in cached Exchange mode? If not, change them to use it.
It won't fix the connectivty problem but Outlook should continue
working.
---
Rich Matheisen
MCSE+I, Exchange MVP


.

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