Re: Users claiming valid passwords are not accepted - hot to verify th

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Lanwench [MVP - Exchange] wrote:

petargolubovic <petargolubovic@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
Hi,

This must be an oldie, but we managed to get exactly yhat at work:

- In a single Exchange 2007 sp1 server Org, where users log on via
OWA only (and no PCs are members of this domain, so we have the
problem where expired passwords cannot be changed, but I'm writing
about another), users keep complaining that their logons fail at
random - and they are adamant they used the correct password.

Looking at security logs, I can see either
- Expired passwords (for which OWA 2007 cannot give you a decent
message, so it adds to confusion)
- Locked out accounts (after 6 failed attempts)
- Unknown username and passwords

I am pretty sure this is all just users not typing right, but a lot
of them being scientists, this argument doesn't cut it - was any
other poor soul out there ever in the same situation? Is it in any
way shape or form possible to turn on debug logging for logons (with
a checked DLL?) so that for the duration of this troubleshooting
exercise we can actually tell them what they mistyped (sad, I know).

We thought of using a keyloger on client PCs, but are hoping not to
have to install this at large, it would be a privacy/security issue
(this being a separate system, we could just reset all passwords
once debug logging is turned off.)

Many thanks to anyone with an idea,
Petar

There's really nothing you can do unless you can reproduce this
yourself. Ask one of the users to call you (or the helpdesk) at the
very moment this is happening. Do a remote session to their computers
and watch them enter the credentials. Then try to enter their
credentials yourself.

Tell them to take the CAP LOCKs off.

--

.

Relevant Pages

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  • Re: Users claiming valid passwords are not accepted - hot to verify th
    ... In a single Exchange 2007 sp1 server Org, where users log on ... Expired passwords (for which OWA 2007 cannot give you a decent ... just reset all passwords once debug logging is turned off.) ... computers and watch them enter the credentials. ...
    (microsoft.public.exchange.admin)