Re: Blackberry Professional Errors

You should always consult RIM before using DBClean.
Its pretty powerful and can quickly screw things up for you if not used properly.

I would try the other method first.
Update the BB OS.
http://www.dynoplex.com/rimos.shtml
Wipe the device, delete the user from BES, purge the user.
The add the user back to BES and reactivate the device.

While your at it, may as well make sure your BES is at the latest version and SP..

"oz.ozugurlu" <ozozugurlu@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:1141E190-9CB4-4A78-B658-E41D44F0D316@xxxxxxxxxxxxxxxx
If you have one user experiencing this problem, BB might have corrupted on
the user mailbox, you may have to backup the mailbox, delete it, delete from
BES server as well, re-create the mailbox and add it back to the BES server.
BES has utility called DBClean, you can ask them, it basically cleans the
hidden BES DLL files from use mailbox and you may not have to delete the
mailbox hopefully
Make sure you have backup for it.

--
Oz Ozugurlu
MVP (Exchange)
MCITP (EMA), MCITP (EA),MCITP (SA)
MCSE 2003, M+, S+, MCDST
Security+, Project +, Server +


oz@xxxxxxxxxx
http://smtp25.blogspot.com (Blog)


"David" wrote:

Thanks Frank. I will try this. I just thing it's really odd how only one
user is experiencing this. You don't think that it has anything to do with
his mailbox in Exchange?

"Frank Burrow" <fburrow@xxxxxxxxx> wrote in message
news:3fc19cb3-5757-43d6-a248-296c6958ad63@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
On Dec 4, 10:10 am, "David" <da...@xxxxxxxxx> wrote:
> We have Exchange 2007 and Blackberry Professional Server version > 4.1.4.3.
> We have one user that is not receiving 1/2 of his email on his > blackberry.
> We have 10 other users that are working fine. The mail is coming into
> Exchange fine. I am posting here because RIM has not been able to > figure
> out the problem and I'm wondering if this user may have a problem with > his
> Exchange mailbox. I examined the Blackberry Logs and I found this error
> very rarely occurs for some users, but for the user that has the > missing
> mail it occurs all the time. Has anyone seen this before? I tried > googling
> it but I didn't find anything helpful. How would I know if the user is
> having issues with his mailbox? How would I repair it?
>
> [40405] (12/03 08:52:05.627):{0xCC4} {u...@xxxxxxxxxx}
> MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f)
> failed
> [40405] (12/03 08:52:05.627):{0xCC4} {u...@xxxxxxxxxx}
> MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f)
> failed
> [40405] (12/03 08:52:05.627):{0xCC4} {u...@xxxxxxxxxx}
> MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f)
> failed
> [40405] (12/03 08:52:05.627):{0xCC4} {u...@xxxxxxxxxx}
> MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f)
> failed
> [40405] (12/03 08:52:05.627):{0xCC4} {u...@xxxxxxxxxx}
> MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f)
> failed
> [40405] (12/03 08:52:05.627):{0xCC4} {u...@xxxxxxxxxx}
> MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f)
> failed
> [40405] (12/03 08:52:05.627):{0xCC4} {u...@xxxxxxxxxx}
> MAPIMailbox::HandleObjectModifiedNotification - OpenEntry (0x8004010f)
> failed
>
> Thanks,
>
> Dave

Dave,

I have had so many problems with these myself. Mostly, I find that
each carrier has its own quirks and pains!! My last BB I activated
for myself took 6 tries and two days to complete. It was awful!

Here is what I recommend.

1. Make sure your users bb is upgraded to the latest software
release. Even if you are .1 away, update it.
2. Erase the phone to scratch. If he is going to lose stuff, have
him connect it to a pc first.
3. Re-create his BB user with a new PIN.
4. Re-send his service books from his carrier. (Wait about 20
minutes)
5. Re-do enterprise activation.
6. If issues, have the BB Server resend service books now.
Sometimes, you have to delete the ical and resend it. Can be a pain.

If I follow this ANNOYING, TIME-CONSUMING process, I usually get good
results.

Good Luck,

Frank




.

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