Resetting password on logon - OWA/Exchange

I had a user who is on business travel contact me and asked if I could reset
her network/Exchange password so that she could once again access her email
via OWA 2007.

I went to ADUC, reset her password to a default simple password, and then
selected the option to have the user reset her password upon next logon. The
user then goes to the OWA page, pops in her credentials, but OWA doesn't
accept them. She tries a few times, then calls me back. I repeat the same
process, ask her to try it again, and still a no go. I then confirm the
problem by going to OWA and trying to log on as her.

WORKAROUND: What I ended up doing is going to ADUC, resetting her password
to the default password, then going back into the user account and going to
the Account tab and flagging the option to have the user change her password
on logon. The user logs on with the default password, gets into OWA
successfully, selects the option near the top of her list of messages to
change her password, and she does so. After resetting her password, she is
sent back to the logon screen, and from there she can log in normally.

I completely don't mind doing this type of workaround to get it to work, but
is there a reason why she wasn't able to get into her OWA mailbox when I
tried reset the password and flagged the option to change her password upon
logon? Again, it seems to work with the workaround listed above, but I find
this all a bit odd.


.

Relevant Pages

  • Re: Resetting password on logon - OWA/Exchange
    ... The change did not resolve my issue; also, what is happening now is that ... instead of typing in the reset password and getting a "the user ... message on the OWA logon page, I get an an HTTP error 403 - Forbidden: ...
    (microsoft.public.exchange.admin)
  • Re: Resetting password on logon - OWA/Exchange
    ... "Jamestechman" wrote in message ... >> I went to ADUC, reset her password to a default simple password, and ... >> user then goes to the OWA page, pops in her credentials, but OWA ... >> on logon. ...
    (microsoft.public.exchange.admin)
  • Re: Resetting password on logon - OWA/Exchange
    ... via OWA 2007. ... I went to ADUC, reset her password to a default simple password, and then ... selected the option to have the user reset her password upon next logon. ... WORKAROUND: What I ended up doing is going to ADUC, ...
    (microsoft.public.exchange.admin)
  • Re: Resetting password on logon - OWA/Exchange
    ... via OWA 2007. ... I went to ADUC, reset her password to a default simple password, and then ... selected the option to have the user reset her password upon next logon. ... WORKAROUND:  What I ended up doing is going to ADUC, ...
    (microsoft.public.exchange.admin)
  • Re: RWW Setup assistance
    ... In regard to OWA, the account does have a mailbox and it works internally on ... The logon name and password is able to successfully logon to any ... certificate (in the CEICW) rather than the external IP. ...
    (microsoft.public.windows.server.sbs)
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