Re: What's happened to Microsoft Support?

I tried clearing the browser cache but no luck. I then phoned the firm that
supports our servers and they suggested it could be the router that controls
our internet access. I've had the MTU setting changed from 1400 to 1500 at
their suggestion,(I've no idea what this means), and it worked! I can now see
all the tech support pages on microsoft I couldn't see before. I wonder why
I could see them until recently, but then they suddenly became unavailable?

Alan

"Lee Derbyshire [MVP]" wrote:

Admittedly, it's not easy to tell, but if you look at the page source, you
might see some clues, such as some half-rendered HTML content, followed by
an abrupt error message terminating everything. Also, if the timed out
message is displayed very quickly, then that would seem to be a bit
misleading, and it may be that all you need to do is clear the browser
cache. Can you see the rest of the MS web site okay, and go from one page
to another with no problems?

"AlanTerrill" <AlanTerrill@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:388F1937-3D8E-4007-B3BB-56BCDFCDB75E@xxxxxxxxxxxxxxxx
How can I tell where the mesage is coming form?
Here's what it says in full
Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

I'm guessing its coming from ie7 as I just get a blank page with
firefox,
no error at all.
The timeout message I only got the once and can't get again -if I recall
it
had a big blue band at the top with a microsoft logo in it.

Aln

"Lee Derbyshire [MVP]" wrote:


Many Web sites assume that everyone has enormous capacity, and MS is
certainly as guilty as anyone on this respect. But the page in question
is
actually very simple. Can you tell if the error message is generated by
the
server (e.g. because it is temporarily malfunctioning), or by your
browser
(e.g. because it can't resolve the server name)? It doesn't look like a
typical browser error. Are you using IE?

"AlanTerrill" <AlanTerrill@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:D3882EAF-8529-434C-91CF-97B79CBC3691@xxxxxxxxxxxxxxxx
Just tried again and got this:
An error occurred rendering the requested content.

URL: /support/contact/default.asp?SD=gn&LN=en-gb

The operation has timed out

My internet link is slow (232Kb when I tested it just now), but I can
reach
every other site I've tried. Have they put so much active content ton
the
pages that only fast broadband can reach them?

Alan

"Lee Derbyshire [MVP]" wrote:

The link seems to be okay now (at least is was just now when I tried
it).
If had a few Page Not Founds on the MS site in the last few days. I
can
only assume that things are being moved around a bit. Again.

Lee.

--
______________________________________

Outlook Web Access For PDA , OWA For WAP
www.leederbyshire.com
email a@t leederbyshire d.0.t c.0.m
______________________________________

"AlanTerrill" <AlanTerrill@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:204F8830-FC45-43BB-BEA5-9B7BBFF14583@xxxxxxxxxxxxxxxx
Thanks - I just tried that and got the same page unavailable
message!

Alan

"Oliver Moazzezi [MVP]" wrote:

Try

http://support.microsoft.com/default.aspx?scid=/support/contact/default.asp

Oliver


"AlanTerrill" <AlanTerrill@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message
news:22D88C43-A5D3-414C-97AD-F7B4FD4EFFD7@xxxxxxxxxxxxxxxx
Sorry to post this here, but I can't find a forum for the
Microsoft
website.
I was just looking for an answer to an exchange problem and I
found
a
link
to
a knowledge base article. I clicked on it and got a 'internet
explorer
cannot
display this webpage' message. I tried going to microsoft.com
then
clicked
on
'support' and I now get a new floating menu with little pictures
for
Knowledge base etc -if I click on any of them I get a completely
blank
page
in ie6 or firefox, and a 'cannot display this page' message in
ie7.
What's
going on? This is the same from any PC or server in my
organization.
Is
anyone else geting this problem. I can't contact Microsoft as the
contacts
link doesn't go anyhwere either!









.

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