Re: Exchange 2007 export to PST crashes powershell

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Thank you, Terence, that did the trick. I set the three McAfee services to
disabled, then rebooted, killed the shstat.exe process (could have done that
via msconfig, but this was just easier), stopped the SMS services my company
had installed, and then successfully exported the mailbox to PST.

The whole process will be kind of annoying if I have to do it often, since
running without antivirus is not really an option these days. Maybe I'll try
creating a dedicated folder for the export files, and make an exception for
that folder in McAfee.

Thanks,
Mike


"Terence Liu [MSFT]" <v-terliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:ypDsp6WlIHA.3756@xxxxxxxxxxxxxxxxxxxxxxxxx
Hello Mike,

Thank you for posting here.

According to your description, I understand that you install Outlook 2007
and Exchange 2007 SP1 management tools on a XP sp2 client. The PowerShell
will crash when you try to export email to PST in Outlook. If I have
misunderstood the problem, please don't hesitate to let me know.

Based on my research, I suggest we try the following steps to see if we
can
resolve this issue:

1. The crash is mostly refer to some 3rd-party software on the XP client.
Do you install any antivirus software on the XP client? If yes, please try
to disable or uninstall it and then test this issue.

2. If the issue persists, I suggest you do clean boot on the XP client to
test:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft
Services"
box, and remove all the check marks from the remained Non-Microsoft
Services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root
cause
of this issue.

3. If the issue persists after the above steps, I suggest you clean
install
a new XP client, join it to domain, install Outlook 2007 on it, then
install the Exchange 2007 SP1 management tools. Then, test this issue.

Note: Please install the Outlook 2007 before install the Exchange
management tools.

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

This posting is provided "AS IS" with no warranties, and confers no
rights.

--------------------
| From: "Mike Koch" <gsmike@xxxxxxxxxxxxxx>
| References: <76880123-3BB5-4552-A8C7-69380DF41F63@xxxxxxxxxxxxx>
<7926D76F-8319-49C7-8A30-146CF0928B70@xxxxxxxxxxxxx>
<emMBOySlIHA.1768@xxxxxxxxxxxxxxxxxxxx>
| Subject: Re: Exchange 2007 export to PST crashes powershell
| Date: Wed, 2 Apr 2008 21:36:13 -0500
| Lines: 177
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| Message-ID: <OXtpAOTlIHA.1368@xxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.exchange.admin
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71.123.210.48
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.exchange.admin:66770
| X-Tomcat-NG: microsoft.public.exchange.admin
|
| When I mentioned crash results, I was referring to the dialog box that
says (paraphrasing), "powershell has encountered a problem and must
close",
then asks if I want to send data to Microsoft. I clicked the button to
send
the data, but I don't know what it sent, nor do I have a copy of that
data,
unless it's in a temp file somewhere. I'd be glad to share if you can tell
me where to look.
| As for the info in your blog, that would seem to work only if powershell
remains open after the crash, but it doesn't, so I have no way to get the
exception data.
| Thanks,
| Mike
| "Dave Goldman [MSFT]" <dgoldman@xxxxxxxxxxxxxxxx> wrote in message
news:emMBOySlIHA.1768@xxxxxxxxxxxxxxxxxxxxxxx
| Can you post the crash results here? There are also other data that
you
can collect and you can get that from my blog and post it here as well:
http://blogs.msdn.com/dgoldman/archive/2007/09/27/how-to-get-debug-diagnosti
c-information-from-powershell-commands.aspx
| --
| This posting is provided "AS IS" with no warranties, and confers no
rights.
| Dgoldman
| http://blogs.msdn.com/dgoldman
| Download OABInteg
(http://gotdotnet.com/Community/UserSamples/Download.aspx?SampleGuid=A2338E7
3-F521-4071-9B1D-AAF49C346ACD)
| "andy webb" <awebb@xxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:7926D76F-8319-49C7-8A30-146CF0928B70@xxxxxxxxxxxxxxxx
| I've also had this problem and didn't find a solution for it.
Frustrating.
| "Mike Koch" <gsmike@xxxxxxxxxxxxxx> wrote in message
| news:76880123-3BB5-4552-A8C7-69380DF41F63@xxxxxxxxxxxxxxxx
| > The subject pretty much says it all. On a Windows XP SP2
workstation, with
| > Outlook 2007 installed, and the Exchange 2007 SP1 management
tools.
Any
| > attempt to export a user's mailbox (via export-mailbox) to a PST
file
| > causes
| > powershell to crash. I've done it twice, and sent the crash
results
to MS
| > both times, but was hoping that maybe someone out here has
encountered
| > this
| > before. The EMS is running under alternate credentials, which is
both an
| > organization admin, domain admin, and even a local admin on the
| > workstation.
| > The event log shows nothing except for the "faulting application"
message
| > from the crash, which isn't very helpful. Anyone have any advice?
|



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