Re: Getting error 5.7.1 on new ISP

Jordan <nospam@xxxxxxxx> wrote:
Well, I called one of the company's ISPs and told them the issue. I
asked if they could do a reverse lookup of my IP and they said that
they got myemailserver.mydomain.com so I just can't see what is going
on.
Come to think of it, one of the problems I had before with the reverse
lookup is that I could not send email to Comcast or Hotmail, but I
can this time. Strange.....

What else besides Black Lists and reverse lookups could be going on
here?

This isn't a blacklist issue. As mentioned, I'd suggest you turn up SMTP
logging and talk to the
recipient's IT people.




"Lanwench [MVP - Exchange]"
<lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:uMshkPXfIHA.1164@xxxxxxxxxxxxxxxxxxxxxxx
Jordan <nospam@xxxxxxxx> wrote:
<Why?>

I would prefer to use a smart host for just this very reason. When
I did not use a smart host a couple of years ago my mail started
getting blocked by various servers just as it is now because of some
DNSNo issues about reverse lookups.

But you've got a PTR now.

When I configured Exchange 2003
to go the smart host route I did not have this issue. Also, my
server spends less time with DNS lookups and connections. The mail
just goes.

And you can't track or troubleshoot delivery. It's not better, in my
opinion.


Well, now smart host is not something that my ISP is offering. They
want me to setup Exchange to authenticate with their SMTP smart host
for one layer of protection. Then a second layer is setup where
when the mail from my Exchange server goes through their SMTP for
routing it checks the "mail from" addresses and they must be on a user
list. They charge for more than 10.

<Why do you think the error is on your side?>

I believe it is on the ISP side

Yours? Unlikely.

or on the system that these very few
contacts are using.

Yes. I'd call them and work with their IT folk.

I just don't know what it is. 99% of my email
does not have a problem, but these few people are rejecting it at
their server. I don't know exactly why or what else I need to do,
but I am hoping that I might find it out here.

Turn on SMTP logging - and try sending a test message, and look at
the logs. Look at the recipients' DNS. Etc.


"Lanwench [MVP - Exchange]"
<lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:uYRQ$OWfIHA.5348@xxxxxxxxxxxxxxxxxxxxxxx
Jordan <nospam@xxxxxxxx> wrote:
Yes it would be a waste to enter the users names on the XO site
(time and money). However I hope to get some recommendation or
solution to why my Exchange 2003 server cannot send email to some
domains. I Ichecked all the black lists I could think of and the
IPs I got
from XO were not on the list. I also checked a revers lookup of
the IP address and it did resolve to my fqdn of my exchange
server. What could be wrong?

Why do you think the error is on your side?

You didn't answer my questions.....



"Lanwench [MVP - Exchange]"
<lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote
in message news:eTxX8$UfIHA.1900@xxxxxxxxxxxxxxxxxxxxxxx
Jordan <nospam@xxxxxxxx> wrote:
Just changed over to a new ISP (XO Communications). I wanted to
just change my Exchange 2003 SP2 server to use their SMTP server
as a smart host

Why? That's not the best way to go. Much better to deliver
directly whenever possible, for reasons of
performance/efficiency/security/ease of troubleshooting.

but they have this dumb rule where I have to setup every
user on their system as well so when mail comes from jsmith,
bjones, jdoe, etc @mydomain.com it comes from an address they
know. They won't just allow it to come from my IP. This is a
hassle to keep up to date and they also charge per account.

Oh, don't do that. That's insane. If you've got a business
account, complain - and if you don't have a business account and
must absolutely use a smarthost then find someone else (DynDNS
MailHop Outbound works & is inexpensive).

Instead I requested that they setup a ptr record for
myemailserver.mydomain.com which is my Exchange 2003 server's
external IP address (internal address is 192.168.x.x). Now even
though that has been setup for 5 days and I can reverse lookup
the IP address 209.x.x.x which resolves to
myemailserver.mydomain.com I am getting 5.7.1 no relaying messages
from some companies.
Here is the exact return message:
====================

Your message did not reach some or all of the intended
recipients. Subject: Test
Sent: 3/3/2008 11:08 AM

The following recipient(s) could not be reached:

EI_Sales@xxxxxxxxxxxxxxxxxxx on 3/3/2008 11:08 AM
You do not have permission to send to this recipient.
For assistance, contact your system administrator.
<myemailserver.mydomain.com #5.7.1 smtp;501 5.7.1
This system is not configured to relay mail (r) from
<jcnolan@xxxxxxxxxxxx> to <EI_Sales@xxxxxxxxxxxxxxxxxxx> for
209.x.x.x>

That's not an error from your server and if you've got a static
IP & a PTR, you're pretty good (although you should perhaps do
an SPF record as well).

Are these recipients people you could successfully e-mail before
you changed ISPs? The issue would appear to be in their side.




.

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